Senior Manager, Conduct Risk Investigations

Charles Schwab; Chicago (IL); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Sabbatical after 5 years

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Chicago offers a hybrid work model (4 days in-office, 1 day from home) as part of our Conduct Risk Management team. The Senior Manager will lead internal investigations into potential violations, coordinating with HR, Legal, Compliance and business leaders.

The role requires at least five years in law enforcement or financial services investigations, strong interviewing, analytical skills, and the ability to manage multiple investigations while meeting regulatory timelines,

Qualifications

• At least five years' background in law enforcement or financial services investigations.
• Bachelor's degree or equivalent experience.
• Excellent verbal, written and analytical skills.
• Attention to detail and ability to work independently on multiple investigations.
• Experience interviewing.

Responsibilities

• Investigating cases including conducting employee interviews.
• Collaborating with subject matter experts, business leadership, Human Resources, and the Corporate Legal Group as necessary.
• Presenting case summaries and investigative findings to management, including senior leadership, as well as partners within other areas of the firm.
• Filing Suspicious Activity Reports (SARs).
• Identifying process risks and proposing updates to guidelines and procedures as necessary.
• Partnering with Compliance personnel in response to regulatory requests.
• Testifying in FINRA arbitration hearings related to internal investigations.
• Providing regular updates to management on cases, threats, trends, and projects.

Skills

Interviewing

Analytical

Attention to detail

Time management

Independent worker

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

Regulatory systems

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Please note: This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Located within the Conduct Risk Management section of Financial Crimes Risk Management, the purpose of the Conduct Risk Investigations team is to investigate potential violations of the Code of Business Conduct and Ethics, the law, regulations, and/or Schwab conduct-related policies.

The primary role of the Conduct Risk Investigations Senior Manager is to investigate incidents of potential violations. These investigations are often sophisticated and require excellent interview and other communication skills, as well as the ability to build effective partnerships and work in close collaboration with internal and external partners. The Conduct Risk Investigations Senior Manager will lead and/or assist in conducting highly confidential internal investigations. This includes collecting and researching evidence from various sources, conducting interviews, and creating investigative reports documenting relevant facts and information pertaining to the matter. The Senior Manager will use a variety of business systems and investigative tools in conducting and resolving investigations.

The Senior Manager will report to the Conduct Risk Investigations Director and responsibilities include (but are not limited to):

• Investigating cases including conducting employee interviews.
• Collaborating with subject matter experts, business leadership, Human Resources, and the Corporate Legal Group as necessary.
• Presenting case summaries and investigative findings to management, including senior leadership, as well as partners within other areas of the firm.
• Filing Suspicious Activity Reports (SARs).
• Identifying process risks and control gaps and proposing updates to guidelines and procedures as necessary.
• Partnering with Compliance personnel in response to regulatory requests.
• Testifying in FINRA arbitration hearings related to internal investigations.
• Providing regular updates to management on cases, threats, trends, and projects.

What you have

Required Qualifications:

• At least five years’ background experience in Law Enforcement, or in financial services industry (banking and/or securities), Risk Management or Compliance investigations.
• Bachelor's Degree or equivalent experience.
• Excellent verbal, written and analytical skills.
• Strong focus on attention to detail.
• Experience interviewing.
• Ability to work independently, concurrently handle multiple investigations, demonstrate excellent time management skills, and prioritize matters based on potential risk to the firm and its clients.
• Skilled working closely with internal business partners.
• Strong research, analytical and interpersonal skills.
• Experience preparing and filing Suspicious Activity Reports (SAR) within regulatory standards and timelines is a plus (but not required).

Preferred Qualifications:

• Active Series 7/63 & 9/10.
• Certified Financial Crime Specialist and/or Certified Fraud Examiner Certification.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance