Senior Manager, Community & Social Media

GEOTAB; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flex working

Home office reimbursement

Baby bonus

Learning opportunities

EV purchase incentive

Medical and dental benefits

Retirement savings

Job summary

Geotab, a global IoT and connected transportation leader, seeks a Senior Manager, Community & Social Media to define strategy and lead execution across Geotab's global social channels and community ecosystem.

You will mentor a team of social media managers, collaborate with Product, Engineering, Marketing, and Corporate Communications, and own KPI dashboards to drive engagement and performance.

Qualifications

• 7-10+ years of progressive experience in social media management, community building, digital marketing, or a related communications discipline.
• Minimum 3-5 years of direct team leadership or people management experience.
• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, or a related field (an advanced degree like an MBA or Master's in Marketing/Communications is an asset).
• Deep expertise in B2B social media strategy, organic growth, and building/scaling online communities across customer, partner, and developer segments.
• Proficiency with social management and community platforms (e.g., Sprout Social, Hootsuite, Gainsight Communities, Khoros, Discourse) alongside analytical and listening tools.
• Familiarity with fleet management, telematics, commercial IoT, or B2B SaaS industries, with familiarity in SEO and AEO principles.
• Exceptional written and verbal communication skills, strong editorial judgment, collaborative stakeholder management, and crisis response experience.

Responsibilities

• Define strategy and lead execution across Geotab's global social media presence and community ecosystem.
• Own high-impact global social media strategy across channels to accelerate growth across customers, partners, and developers.
• Set content and editorial standards to solidify Geotab's market leadership in connected transportation.
• Collaborate with Product, Engineering, Marketing, Corporate Comms, Regional Marketing, Sales and Support.
• Lead and mentor a team of social media managers and community specialists with clear goals and workflows.
• Design and execute strategic community initiatives including customer advocate programs and live events.

Skills

Social media management

Community building

Digital marketing

Team leadership

Editorial judgment

Strategic thinking

Written communication

Education

Bachelor's degree

Tools

Sprout Social

Hootsuite

Gainsight Communities

Khoros

Discourse

Job description

Who we are:

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblogand follow us @InsideGeotab onInstagram.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Manager, Community & Social Media who will define strategy and lead execution across Geotab's global social media presence and community ecosystem. If you love technology, and are keen to join an industry leader - we would love to hear from you!

What you'll do:

As a Senior Manager, Community & Social Media your key area of responsibility will be defining strategy and leading execution across Geotab's global social media presence and community ecosystem. Operating with a commitment to operational excellence, this leader champions brand authority, trust, and continuous engagement across fleet operators, technology partners, and key industry stakeholders. Key accountabilities include: spearheading a high-impact, results-oriented global social media strategy across a variety of channels to accelerate sustainable community growth across customer, partner, and developer channels. The leader of this team will be responsible for setting and maintaining the content and editorial standards of highest quality to solidify Geotab's market leadership in connected transportation. You will need to work closely with key cross-functional teams in Product, Engineering, Marketing, Corporate Comms, Regional Marketing, Sales and Support. To be successful in this role you will be a collaborative leader with strong written and verbal communication skills, exceptional editorial judgment, and a coaching, results-oriented leadership style. In addition, the successful candidate will have strong analytical capabilities, deep expertise in B2B social media strategy, and proven experience building and scaling online communities in a fast-paced, matrixed environment.

How you'll make an impact:

• Develop and own Geotab's global organic social media strategy across platforms like LinkedIn, YouTube, Facebook, and Instagram, defining platform-specific content for fleet managers, logistics professionals, and reseller partners.


• Manage editorial calendars, publishing cadences, and real-time community engagement across all organic social channels.


• Build, grow, and moderate Geotab's owned community platforms to drive adoption, active participation, and member retention among customers, partners, and developers.


• Lead, mentor, and develop a team of social media managers and community specialists while establishing clear goals, performance standards, workflows, and governance frameworks.


• Design and execute strategic community initiatives, including customer advocate programs, reseller/partner forums, industry advisory groups, and live programming (livestreams, webinars, podcasts).


• Develop onboarding, recognition, and engagement programs to convert passive members into active community contributors.


• Establish a social-first content framework, brand voice guidelines, and editorial standards to translate product milestones and thought leadership into engaging, platform-native assets.


• Define and own the KPI framework for community and social channels, delivering regular performance dashboards to leadership and leveraging data to continuously test and iterate strategy.


• Partner with paid media, brand, demand generation, and product marketing teams to align organic and paid strategies, embed social in launches, and champion employee advocacy.


• Serve as a strategic partner to corporate communications and PR, managing social crisis response protocols and escalation playbooks to protect brand reputation.

What you'll bring to the role:

• 7-10+ years of progressive experience in social media management, community building, digital marketing, or a related communications discipline.


• Minimum 3-5 years of direct team leadership or people management experience.


• Bachelor's degree in Marketing, Communications, Public Relations, Journalism, or a related field (an advanced degree like an MBA or Master's in Marketing/Communications is an asset).


• Deep expertise in B2B social media strategy, organic growth, and building/scaling online communities across customer, partner, and developer segments.


• Proficiency with social management and community platforms (e.g., Sprout Social, Hootsuite, Gainsight Communities, Khoros, Discourse) alongside analytical and listening tools.


• Familiarity with fleet management, telematics, commercial IoT, or B2B SaaS industries, with familiarity in SEO and AEO principles.


• Exceptional written and verbal communication skills, strong editorial judgment, collaborative stakeholder management, and crisis response experience.

Why job seekers choose Geotab:

• Flex working arrangements


• Home office reimbursement program


• Baby bonus & parental leave top up program


• Online learning and networking opportunities


• Electric vehicle purchase incentive program


• Competitive medical and dental benefits


• Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.

Other employment statements:

Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [e-mail]. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at [e-mail]. For more details, view a copy of the EEOC's Know Your Rights poster.

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Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.