Senior Manager, Commissions

Superhuman Labs, Inc.; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health care

401(k) and RRSP matching

Paid parental leave

Job summary

Superhuman Labs, Inc. is seeking a Sr. Manager, Commissions to lead the commissions function within Revenue Operations.

You will own compensation plan design and end-to-end administration, partnering with Sales and Revenue leadership to ensure incentive structures align with business goals. You will own monthly process, build understanding of plans and philosophy, collaborate on plan design, establish analytics, and evolve to consumption-based pricing as the company grows.

Qualifications

• 10+ years of experience in sales commissions or compensation design for a B2B SaaS company.
• 3+ years of people management experience.
• Experience owning end-to-end compensation plan design, not just administration.
• Experience with consumption-based, usage-based, or hybrid compensation models.
• Hands-on experience advising sales leadership with data-driven recommendations on plan design.
• Comprehensive knowledge of sales compensation best practices.
• Ability to operate in a fast-paced, deadline-driven environment.
• Self-motivated with independent initiative and cross-functional collaboration.

Responsibilities

• Own the monthly commissions process and be the primary point of contact for commission questions, disputes and edge cases.
• Develop a strong point of view on plan mechanics and how they drive rep behavior and business outcomes.
• Collaborate with Sales, Finance and Revenue Ops on near-term plan adjustments and end-to-end design of commission plans.
• Establish reporting and analytics linking commission performance to business outcomes for leadership decisions.
• Evolve Superhuman’s compensation model toward consumption-based pricing and usage-based growth.
• Shape compensation philosophy and plan mechanics to align with strategic priorities and shifts.
• Build and scale a high-performing commissions function with clear processes and documentation.
• Own commissions tooling strategy, including CaptivateIQ, and reduce manual burden.

Skills

10+ years experience

People management

End-to-end compensation design

Data-driven recommendations

Cross-functional partner

Independent leadership

Tools

CaptivateIQ

Job description

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team's scheduled collaboration weeks. Managers will determine in-person time according to business needs.

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Superhuman Docs's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

As a Sr. Manager, Commissions, you will lead the commissions function within our Revenue Operations team. This is a strategic ownership role: you will own our compensation plan design and commissions administration end-to-end, partnering directly with Sales and Revenue leadership to ensure our incentive structures drive the behaviors that move the business forward.

This role owns the full lifecycle of commissions: annual and ongoing plan design, quota setting support, commission calculation and payout, systems administration (CaptivateIQ), reporting and analytics, and dispute resolution. You will lead a team responsible for accurate and timely month-over-month execution while also stepping back to ask bigger questions - is this plan still driving the right behavior? What should change as our pricing and packaging evolve? How do we build a compensation philosophy that scales as the company grows?

In this role, you will:

Take full ownership of the monthly commissions process and become the primary point of contact for commission-related questions, disputes, and edge cases

Build a deep understanding of Superhuman's commission plans, compensation philosophy, and GTM motion, then develop a strong point of view on how plan mechanics drive rep behavior and business outcomes

Partner with Sales, Finance, and Revenue Operations leadership on near-term plan adjustments (spiffs, incentive programs) and end-to-end design of commission plans through annual planning cycles

Establish reporting and analytics that connect commission performance to business outcomes, informing leadership decisions on plan design

Bring thought leadership to evolving Superhuman’s compensation model toward consumption-based pricing, aligning rep incentives with a usage-driven growth motion

Shape compensation philosophy and plan mechanics to reinforce strategic priorities - net-new growth, expansion, retention, or platform adoption - as those priorities shift

Build and scale a high-performing commissions function with strong processes, clear documentation, and the ability to handle growing complexity without linear headcount growth

Own commissions tooling strategy (including CaptivateIQ), improving rep trust, transparency, and self-service while reducing manual burden

Qualifications

10+ years of relevant experience in sales commissions or compensation design for a B2B SaaS company, ideally within a Revenue Operations or Sales Operations function.

3+ years of people management experience, with a track record of growing and developing high-performing teams.

Demonstrated experience owning end-to-end compensation plan design, not just administration - including translating business strategy into incentive mechanics.

Experience with or strong point of view on consumption-based, usage-based, or hybrid compensation models, and how they differ from traditional seat-or-quota-based plans.

Hands-on experience administering CaptivateIQ or a comparable commissions/ICM platform.

A track record of operating as a trusted advisor to sales leadership - able to bring data-driven recommendations on plan design, not just execute what's handed down.

Comprehensive knowledge of sales compensation best practices, with the judgment to balance rep motivation, cost of sale, and business strategy.

Ability to operate in a fast-paced environment, managing highly detailed, deadline-driven work without sacrificing quality or accuracy.

A self-motivated operator who can drive strategic initiatives independently while also managing a team to deliver precise, on-time results.

Takes full ownership of the function - proactively uplevels processes, systems, and plan design rather than waiting for direction.

Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

Disability and life insurance options

401(k) and RRSP matching

Paid parental leave

20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply - especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).