Senior Manager, Commercial SBC

Onity; West Palm Beach (FL); On-site; USD 120,000 - 145,000; Full time

Job summary

Onity Group Inc. is seeking a Senior Manager, Commercial Servicing to lead a team of Asset and Portfolio Managers handling CRE loans, including CBMS, debt fund, and SFR portfolios.

The role reports to the Director of Commercial Servicing Operations and requires partnering with multiple business units to drive reporting and asset management excellence. The ideal candidate will manage escalations, ensure contract compliance, and oversee cross-functional initiatives while optimizing servicing

Qualifications

• Four year degree from an accredited university or equivalent work experience.
• Minimum of 12 years of CRE loan servicing experience, with 1–2 years in a leadership role.
• Deep understanding of CRE loan life cycle and reporting requirements (CMBS, RMBS, SFR).
• Strong attention to detail and ability to train and develop teams.

Responsibilities

• Resolve escalated items with external clients and ensure timely, accurate reporting.
• Monitor team performance and reporting to meet client and contract expectations.
• Lead staffing, training, and development of onshore and offshore teams.
• Ensure contract compliance and provide training across servicing terms and PSA/TSA/SSA agreements.
• Manage multiple servicing systems and produce client-ready reports for investors.

Skills

Leadership

CRE loan servicing

CMBS/RMBS/SFR knowledge

Reporting & analytics

MS Excel / MS Office

Education

Bachelor’s degree

Tools

REALSynergy

MSP servicing systems

MS Excel

MS Word

MS Outlook

Job description

JOB DESCRIPTION

The Senior Manager, Commercial Servicing will report to the Director of Commercial Servicing Operations and will oversee a team of Asset Managers and Portfolio Managers overseeing Commercial Real Estate ("CRE") loans. This team will include 1-3 direct reports and 10 - 20 indirect reports. The Senior Manager will be responsible for hiring, training, and evaluating existing team members. Additionally, the Senior Manager will manage highly escalated items for both Investors and Borrowers and is expected to fully understand day-to-day CRE servicing responsibilities as well as multiple product types of CRE loans, including CBMS, debt fund, and SFR loans. Senior Manager will act as the primary point of contact for other business units at Onity for inter-company projects, system enhancements, and other items as they arise. The Senior Manager will monitor reports and team performance to proactively identify portfolio risks, employee training opportunities, and to work with investor clients to ensure all reporting and asset management needs are being met. The Senior Manager will need to be comfortable working in multiple servicing systems and managing teams across platforms. Individuals in this role are required to adhere to investor servicing guidelines, internal policies, and procedures.

Job Responsibilities and Requirements

Customer Service:Work closely to resolve escalated items with external clients while providing exceptional service.Monitor client reporting to ensure timing compliance with contracts and accuracy of reporting data.Monitor internal reporting to ensure team performance in meeting client and contract expectations.

Team Building:Monitor staffing levels with upper management and create job requisitions as appropriate.Ensure adequate training is provided to all new employeesLead team building sessionsCommunicate team issues to DirectorOngoing meetings with reports to ensure engagement, issue resolution, and training adequacyProven ability to work with teams both onshore and offshore.

Contract Management:Work with upper management to review contract terms prior to executionEnsure compliance with all contract terms by both the Servicing Team and other business units within OnityWork with other business units to provide training and support as necessary in order to ensure contract complianceReview reporting to ensure accurate calculations on client reporting to ensure contract complianceAbility to read, interpret, and teach PSA, TSA, SSA, and Servicing AgreementsUnderstanding of CREFC CMBS reporting requirements.

System Management:Comfortability working within multiple servicing systemsUnderstanding of underlying table structure to servicing systemsAbility to effectively communicate reporting needs to other departments in order to enable them to build out various reports to fit client and Onity needs.Complete understanding of system and bank accounting structures and cash flowDemonstrated ability to train reports and other business units on intricacies of servicing sytem.

Other Responsibilities and Requirements:Adapt quickly to various requests from multiple sourcesPrioritize multiple, simultaneous incoming requests, all seen as urgent priorityWork with internal business units to develop reports for investors as requiredCoordinate with internal departments for servicing functions as required.Proactively review and update internal policies and procedures as requiredAssist with audit and rating agency requests and presentationsLead team trainingsPrepare presentation for investors, management, and internal business unitsOther duties as assigned.

Qualifications

Demonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new thingsFour year degree from an accredited University preferred or equivalent work experienceMinimum of 12 years of CRE loan servicing experience required, 1 - 2 years in a leadership position required, 4 - 5 years in a leadership position preferred.Full understanding of the full CRE loan life cycle from onboarding through Mortgage Satisfaction.Prior experience with CMBS, RMBS, SFR Portfolio loans, and/or CREFC reporting requirementsHigh attention to detailStrong proficiency in Word, Excel, Outlook, CoPilot, and other information processing programs Self-motivated and works independently Ability to perform complex calculations using calculators and systems is required Ability to reason and exercise sound judgment Ability to handle sensitive and confidential information appropriately Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversationsPrevious experience with REALSynergy or MSP servicing systems is considered a plus.

Training / Licensing Requirements:

Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

The salary range for this position is expected to be $120,000 to $145,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for annual bonus of 20% based on performance and subject to the terms of the Company's applicable plans.

ABOUT US

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.