Senior Manager, Commercial Insights AI & Innovation Solutions

Amgen Inc.; Thousand Oaks (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Amgen Inc. in Thousand Oaks, CA (hybrid) seeks a Senior Manager, Commercial Insights AI & Innovation Solutions to lead MR Agent and AI-enabled insights initiatives. You will bridge market research with analytics, product management, and technical teams to deliver enhanced capabilities that drive commercial decisions.

You will work with Business Analytics & Insights (BAI) to shape the roadmap, collaborate with cross-functional partners, and scale AI-enabled processes across the organization.

Qualifications

• Pharmaceutical/biotech market research experience.
• Experience managing an AI-enabled tool or analytics product, with roadmap ownership.
• Practical understanding of generative AI, prompts and outputs.
• Ability to connect research findings to business questions and actions.
• Experience coordinating multiple projects, vendors and teams in a matrixed environment.
• Strong collaboration and leadership across functions to drive adoption.

Responsibilities

• Own MR Agent research content, prompts, taxonomies and workflows; ensure quality and release readiness.
• Develop and maintain the MR Agent roadmap and backlog based on priorities and data.
• Apply market research expertise to improve MR Agent capabilities and workflows.
• Coordinate content refreshes with research agencies and partners; ensure accuracy and traceability.
• Serve as primary business contact for MR Agent and escalate risks or scope changes.
• Collaborate with AIN to deliver AI-enabled QBRs and translate outputs for leadership.

Skills

Market research

Analytics

Product management

AI governance

Team leadership

Cross-functional collaboration

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Job description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Commercial Insights AI & Innovation Solutions

Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL site. You will work on-site a minimum of 2 days a week.

Live

What you will do

Let’s do this. Let’s change the world. As Senior Manager, Commercial Insights AI & Innovation Solutions within Business Analytics & Insights (BAI), you will help shape the future of Commercial Insights at Amgen by bringing artificial intelligence (AI) into how teams investigate business questions, generate insights and make decisions. You will combine market research and analytics expertise with product management and technical fluency to develop capabilities that business teams can put to work.

Your primary focus will be the Market Research Agent (MR Agent), an AI-enabled insights platform and research co-pilot that puts analytical exploration directly into the hands of business teams, enabling them to generate insights that inform brand strategy and commercial action. You will lead its roadmap and evolution, working with market research leaders and technical partners to expand its capabilities, maintain research rigor and embed new ways of generating and applying insights across the business.

You will translate user needs into product requirements, prioritize enhancements and manage delivery across technical and vendor partners. This includes coordinating development, testing and releases; maintaining content and output quality; and leading onboarding, training and change management. You will use stakeholder feedback, adoption measures and business value to guide continuous improvement and future capabilities.

Working closely with Amgen India (AIN), you will also help advance AI-enabled quarterly business reviews (QBRs) into a forward-looking enterprise decision system. You will coordinate enterprise inputs from Brand teams, Finance, Value & Access, Global Customer Capabilities & Innovation (GCCI), Patient Services, Medical, Marketing, Sales and BAI, and manage agreed workflow requirements, delivery dependencies and output-quality improvements with AIN and technical partners.

As business needs and technology evolve, you will identify and pilot new AI applications across Commercial Insights and help scale those that demonstrate business value. You will work independently on priorities agreed with BAI leadership, coordinating delivery with AIN, Amgen Portugal (ACCP), external vendors and platform teams.

This role offers the opportunity to shape both the capabilities we build and how people work: establishing practical foundations for the next generation of AI-enabled Commercial Insights.

MR Agent product ownership and research quality

• Own the ongoing evolution and operation of MR Agent, including research content, prompts, taxonomies, AI agent workflows, enhancements, issue resolution and release readiness.

• Develop and maintain the MR Agent roadmap and backlog using business priorities, user feedback and performance data. Recommend enhancements and sequencing and managing work through delivery.

• Apply qualitative and quantitative primary market research expertise to improve MR Agent capabilities and workflows. Partner with research leads to ensure outputs reflect appropriate methods, acknowledge research limitations and support sound interpretation.

• Coordinate content refreshes and enhancements with research agencies and technical partners. Work with research leads to validate accuracy, source traceability and usability, and maintain clear documentation of capabilities, limitations and user guidance.

• Serve as the primary business contact for MR Agent, resolve product and delivery issues independently, and elevate material risks, scope changes or resource needs to BAI leadership.

AI-enabled QBRs with AIN

• Partner closely with AIN to deliver and improve the AI-enabled QBR process. Coordinate cross-functional inputs, timelines, quality checks and feedback with BAI and enterprise partners.

• Support AI-enabled evidence synthesis and executive memos using approved sources. Work with source owners to confirm key performance indicator (KPI) definitions, reporting periods and forecast versions, and distinguish findings, hypotheses, recommendations and evidence gaps.

• Coordinate functional review and human approval of AI-supported outputs. Help translate the analysis into clear business implications, choices and recommendations for leadership discussion.

• Track decisions, actions, owners and timing, and translating stakeholder feedback into practical improvements for subsequent review cycles.

Future AI use cases

• Identify and scope practical AI use cases with BAI teams as business needs and tools evolve. Lead prioritized pilots with clear hypotheses, success measures and evaluation criteria.

• Assess output quality, workflow benefit and usability, and recommend whether to refine, expand or stop. Coordinate implementation of improvements with technical partners.

Product and program delivery

• Translate business and research requirements into functional specifications, acceptance criteria and test scenarios. Work with platform owners on data access, prompts, retrieval and integrations, and coordinate user testing before releases.

• Manage plans, milestones, dependencies, risks and issue logs across assigned workstreams. Coordinate AIN, ACCP and vendor deliverables, monitor agreed scope and service expectations, and raise resource or delivery constraints.

• Provide concise stakeholder updates and recommendations on progress, quality, adoption and unresolved decisions. Maintain documentation, knowledge transfer and handovers so enhancements and support remain sustainable.

• Ensure assigned solutions and supporting workflows follow applicable research, data privacy, security and AI governance standards.

Adoption and change management

• Lead onboarding, training and communications for assigned solutions across BAI, GCCI and Marketing and Sales stakeholders. Assess readiness, address workflow barriers and support responsible use.

• Build user feedback loops and practical guidance that strengthen research and analytical judgment. Work with functional leaders and champions to embed new capabilities into existing routines.

• Track adoption, engagement, cycle time, output quality and stakeholder experience against agreed success measures. Use results and user feedback to prioritize improvements and demonstrate value.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The strategic professional we seek is a collaborative leader with these qualifications.

Basic Qualifications

• Doctorate degree and 2 years of market research, analytics or product management experience; Or

• Master’s degree and 6 years of market research, analytics or product management experience; Or

• Bachelor’s degree and 8 years of market research, analytics or product management experience; Or

• Associate’s degree and 10 years of market research, analytics or product management experience; Or

• High school diploma / GED and 12 years of market research, analytics or product management experience; And

• At least 2 years of recent experience managing teams, projects or programs, or directing resources in matrixed organizations. This experience may run concurrently with the relevant experience above.

Preferred Qualifications

• Pharmaceutical or biotechnology market research experience, including business-question scoping, qualitative and quantitative methods, agency coordination, synthesis and communication of findings.

• Experience independently managing an AI-enabled tool, research platform or analytics product, including requirements, roadmap development, prioritization, testing and ongoing enhancement.

• Practical understanding of generative and agentic AI, prompts, retrieval and output evaluation, with the ability to work effectively with technical teams.

• Ability to connect research and analytical evidence to business questions, assess limitations and communicate clear recommendations to commercial stakeholders and senior audiences.

• Experience coordinating multiple projects, vendors and distributed teams, with clear plans, follow-through and timely escalation of risks and dependencies.

• Experience supporting business reviews, AI pilots or workflow improvements and enabling adoption through training, communication and user feedback.

• Strong collaboration, problem-solving and influence in matrixed environments, with the ability to adapt to changing priorities while maintaining research rigor, quality and responsible AI practices.

Thrive

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans and bi-annual company-wide shutdowns

• Flexible work models, including remote and hybrid work arrangements, where possible

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.