Senior Manager, Commercial

JFK International Air Terminal; Hempfield Township (Westmoreland County); On-site; USD 140,000 - 160,000; Full time

Job summary

JFKIAT in New York seeks a Senior Manager, Commercial to lead food & beverage, lounges and passenger services at Terminal 4. You will identify opportunities to grow income while meeting passenger expectations and work with partners and the VP, Customer Experience & Commercial to implement initiatives and manage contracts, leases and agreements.

The role requires strong business acumen, leadership, and the ability to drive KPI performance and budget projections.

Qualifications

• 7 years of commercial/concessions management experience in an airport or mixed-use retail environment, preferably in food & beverage, lounges and passenger services development.
• Bachelor’s degree required; Master’s degree in management, business administration, or a related field strongly preferred (or equivalent career experience).
• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Responsibilities

• Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4.
• Leads the RFP and leasing process for all food & beverage, lounges, and services contracts.
• Monitors contractual terms and anticipates extensions, renewals, or tendering of all contracts.
• Represents the company’s vision and initiatives with a focus on customer service, innovative concepts, and a strong sense of place; ensures partners understand customer service protocols.

Job description

Position Overview:

The Senior Manager, Commercial is responsible for food & beverage, lounges & passenger services at Terminal 4; specifically identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations, working closely with business partners, and delivering initiatives to improve passenger satisfaction. Other responsibilities include developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements with current and potential business partners. This role works closely with the Vice President, Customer Experience & Commercial, and requires a high degree of business acumen, initiative, operational excellence, and leadership.

Reports To:

The Senior Manager, Commercial will report to the Vice President, Customer Experience & Commercial.

FLSA Status: Exempt

Salary Range: $140,000 - $160,000

Essential Duties And Responsibilities

• Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4


• Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4


• Leads the RFP and leasing process for all food & and beverage, lounges, and services contracts


• Monitors contractual terms and anticipates extensions, renewals, or tendering of all food and beverage, lounges, and passenger services contracts


• Represents the company’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place; ensures commercial partners are sufficiently knowledgeable regarding customer service protocols


• Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks


• Accountable for budget and revenue projections of the business categories


• Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems


• Contributes to the development and implementation of goals based on the annual business plan


• Maintains current knowledge of industry trends, opportunities, and challenges


• Oversee a direct report, providing guidance, performance feedback, and professional development support to the Manager, Concessions


• Other duties as required and assigned by Vice President, Customer Experience & Commercial

MINIMUM QUALIFICATIONS

Education, Training, and Experience

• 7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.


• Bachelor’s degree required; Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred


• A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Special Requirements

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

• Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience


• Management methods, practices, and procedures


• Customer service


• Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations


• Proficiency with P & L statements


• Marketing and public relations principles

Skills

• Active learning: Understand the implications of new information for both current and future problem- solving and decision-making


• Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times


• Time management: Manage one’s own time or the time of others


• Coordination with others: Adjust actions in relation to others' actions


• Judgment and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one

Abilities

• Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences


• Speak: Communicate information and ideas in speaking so others will understand


• Comprehend written information: Read and understand information and ideas presented in writing


• Write: Communicate information and ideas in writing so others will understand


• Recognize problems: Tell when something is wrong or is likely to go wrong


• Reason to solve problems: Apply general rules to specific problems to produce answers that make sense


• Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

PHYSICAL CONDITIONS/WORK ENVIRONMENT

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

All JFKIAT employees must commit to supporting our 4 strategic pillars: