Senior Manager, Commerce Operations (Amazon)

VML; Seattle (WA); Hybrid; USD 60,000 - 140,000; Full time

Job summary

VML in Seattle is seeking a highly tactical Senior Manager, Commerce (Amazon Operations) to join our retail execution team. This hands-on role focuses on the day-to-day operational health of our CPG clients on Amazon, ensuring flawless catalogs, in-stock products, and swift issue resolution.

You’ll live inside Vendor Central and Seller Central, executing content updates, managing flat files, and handling support tickets to drive retail success.

Qualifications

• 2-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P).
• Advanced knowledge of Amazon inventory templates and category templates.
• Proficient in Excel and able to manipulate large catalog data.
• Strong problem-solving and attention to detail to ensure listings are accurate.

Responsibilities

• Ticket Resolution & Troubleshooting: manage and follow up on Amazon support tickets.
• Catalog & Content Management: manage flat files, image assets, and A+ content updates.
• Availability & Inventory Support: monitor stock, flag PO issues, resolve discrepancies.
• Client & Team Support: provide routine dashboards, status reports, and cross-functional collaboration.

Skills

Amazon catalog management

Vendor Central / Seller Central

Advanced Excel

Problem solving mindset

Attention to detail

Tools

Amazon templates mastery

Amazon ticketing system

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy’s. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unitecutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

About the Role

We are seeking a highly tactical, detail-oriented Senior Manager, Commerce (Amazon Operations) to join our retail execution team. This is a “hands-on-keys” position dedicated to the day-to-day operational health of our CPG clients on Amazon.

You will serve as the operational backbone for our clients’ eCommerce and Sales teams. Your primary mission is to ensure their Amazoncatalogis flawless, their products stay in stock, and any platform glitches are resolved swiftly. You will live and breathe inside Amazon Vendor Central and Seller Central, executing content changes, wrestling with flat files, and managing support tickets to drive immediate retail success.

Key Responsibilities

1. Ticket Resolution & Troubleshooting

• Case Management: act as the primary point of contact forsubmitting, managing, and relentlessly following up on Amazon support tickets via Seller Support, Vendor Support, and Brand Registry.

• Error Resolution: troubleshoot and resolve complexcatalogerrors (e.g., Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings).

• Compliance: monitor Account Health dashboards and resolve listing suppressions, “Search Suppressed” statuses, and ANDON cordsimmediately.

1. Catalog & Content Management

• Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to executecatalog-wide updates,establishparent-child variation families, and map backend attributes.

• Content Execution: execute day-to-day content updates. Coordinate the upload and configuration of visual assets, including new product images, videos, and A+ Content updates.

• A/B Testing Execution:set up, monitor, and report on A/B tests for product titles, main images, and A+ content to continuouslyoptimizefor conversion rate (CVR).

1. Availability & Inventory Support

• In-Stock Management:monitorbasic retail metrics (Out-of-Stock rates, Lost Buy Box) and work with client supply chain teams to flag PO (Purchase Order) issues or shipment discrepancies.

• Dispute Management:assistinidentifyingand disputing operational chargebacks and shortage claims to protect client profitability.

1. Client & Team Support

• Walk-the-Store Audits:conduct routine digital shelf diagnostics. Provide clients with tactical, visual reports on real-time PDP accuracy, competitor positioning, share of search and out-of-stock visibility.

• Sales Enablement: support the client’s internal eCommerce/Sales managers by providing weekly operational status reports, pending ticket updates, andcataloghealth readouts.

• Cross-Functional Collaboration: partner with our internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch.

Key Qualifications & Skills

• 2-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior experience in an agency setting supporting CPG/FMCG brands is highly preferred.

• Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.

• Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate largecatalogdata sets.

• Problem-Solving Mentality: a gritty determination to solve problems. Youdon’ttake the first “No” from Amazon Support as thefinal answer; you know how to escalat and force resolution.

• Extreme Attention to Detail: an eye for precision to ensure product listings are 100%accurate, properly mapped, and visually cohesive before pushing them live.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.

$60,000—$140,000 USD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, andfollowalong on Instagram,LinkedIn, and X.