Senior Manager, Clinical Operations

Planet Pharma; San Diego (CA); On-site; USD 150,000 - 195,000; Full time

Job summary

Planet Pharma seeks a Senior Manager, Medical Affairs Training & Medical Information to lead learning programs and oversee medical information resources. The role partners across Medical Affairs, Clinical Development, Regulatory, Legal, Compliance, Market Access, and Commercial teams to ensure expert scientific education and compliant information dissemination.

Responsibilities span onboarding, competency development, certification programs, and ongoing training for Field Medical and Medical

Qualifications

• Bachelor’s degree in life sciences required; advanced degree preferred.
• 7 years of experience in pharmaceutical/biotech Medical Affairs.
• 2 years in Medical Affairs training, Field Medical, or Medical Information preferred.

Responsibilities

• Develop and implement Medical Affairs training curricula and certification programs.
• Oversee Medical Information content development and lifecycle management.
• Collaborate with cross-functional teams to ensure compliant medical communication.

Skills

Medical training

Scientific communication

Instructional design

Leadership

Project management

Education

Bachelor’s in life sciences

Advanced scientific degree preferred

Tools

Veeva Vault

Microsoft Office

Adobe Acrobat

Job description

Position Summary

The Senior Manager, Medical Affairs Training & Medical Information is responsible for supporting Medical Affairs learning and development initiatives while providing strategic and operational support for Medical Information activities. The position will focus on Medical Affairs learning and development initiatives, including onboarding, scientific education, competency development, certification programs, and ongoing training for Field Medical and Medical Affairs personnel. In parallel, this individual will support Medical Information operations through oversight of scientific content development, response document management, inquiry trend analysis, and collaboration with cross-functional stakeholders to ensure timely, accurate, balanced, and compliant dissemination of medical information.

Position Summary

The Senior Manager, Medical Affairs Training & Medical Information is responsible for supporting Medical Affairs learning and development initiatives while providing strategic and operational support for Medical Information activities. The position will focus on Medical Affairs learning and development initiatives, including onboarding, scientific education, competency development, certification programs, and ongoing training for Field Medical and Medical Affairs personnel. In parallel, this individual will support Medical Information operations through oversight of scientific content development, response document management, inquiry trend analysis, and collaboration with cross-functional stakeholders to ensure timely, accurate, balanced, and compliant dissemination of medical information.

The successful candidate will partner closely with Medical Affairs, Medical Information, Clinical Development, Regulatory, Legal, Compliance, Market Access, and Commercial colleagues to develop innovative learning solutions, optimize scientific communication resources, and enhance organizational effectiveness across the Medical Affairs function.

Responsibilities

Medical Affairs Training (Primary Focus)

• Develop and maintain expert-level scientific knowledge of therapeutic areas, marketed products, and pipeline assets.
• Support/lead the design, implementation, and continuous refinement of Medical Affairs and Field Medical onboarding curricula.
• Conduct learning needs assessments to identify knowledge, competency, and skill gaps across Medical Affairs functions.
• Develop and deliver scientific, product, disease-state, compliance, and professional skills training programs for Medical Affairs personnel.
• Partner with Therapeutic Area Leads, Medical Directors, and Field Medical leadership to align training strategies with organizational priorities and business needs.
• Create and facilitate instructor-led training, workshops, virtual learning sessions, e-learning modules, simulations, and other innovative learning solutions.
• Develop, refine, and update certification programs and competency assessments to ensure readiness and ongoing development of Medical Affairs personnel.
• Support the planning and execution of Medical Affairs meetings, training workshops, and scientific education events.
• Establish training effectiveness measures, analyze outcomes, and implement continuous improvement initiatives.
• Maintain and optimize learning management systems (LMS) and training resource libraries.
• Collaborate with cross-functional stakeholders to ensure training materials meet medical, legal, regulatory, and compliance requirements.
• Identify and implement emerging learning technologies, adult learning methodologies, and digital/AI training solutions.
• Develop key performance indicators and communicate the impact and value of learning initiatives to leadership.
• Select, manage, and oversee external training vendors and learning partners.

Medical Information & Operations

• Support day-to-day Medical Information operations and contribute to the execution of departmental strategies and objectives.
• Provide scientific and technical support for approved and investigational products across the company portfolio.
• Oversee the development, review, maintenance, and lifecycle management of standard response documents, FAQs, and other Medical Information resources.
• Partner with Medical Information colleagues to ensure responses to unsolicited requests are timely, accurate, balanced, and compliant.
• Analyze Medical Information metrics, inquiry trends, and data gaps to identify opportunities for enhanced training, content development, and process improvements.
• Collaborate with Medical Affairs, MSLs, Market Access, and Commercial teams to support launch readiness and ongoing product support.
• Support management of Medical Information systems, content management platforms, and digital communication channels.
• Assist in the development of innovative approaches for scientific information dissemination and customer engagement (AI/web-based initiatives).
• Contribute to Medical Review Committee (MRC) activities and review of medical and promotional materials, as appropriate.
• Support training and mentoring of Medical Information personnel, contractors, and cross-functional stakeholders on scientific content and processes.
• Additional duties assigned as needed.

Education/Experience Requirements

• Bachelor's degree in life sciences or related field required. Advanced scientific or clinical degree (MD, DO, PharmD, PhD, PA, NP, RN, or equivalent) preferred. Equivalent combination of education and applicable job experience may be considered.
• 7 years of pharmaceutical, biotechnology, or related industry experience within Medical Affairs required.
• 2 years of Medical Affairs training, field medical training, learning and development, or Medical Information experience preferred.
• Prior experience as a Medical Science Liaison, Medical Information professional, Medical Director, or related Medical Affairs role preferred.
• Experience supporting product launches and Medical Affairs capability development preferred.
• Experience in nephrology, rare disease, or specialty therapeutics preferred.

Additional Skills/Experience

• The ideal candidate will embody company core values: Courage, Community Spirit, Patient Focus and Teamwork.
• Driven, intelligent, passionate about making a difference for patients with rare diseases.
• Strong scientific acumen with the ability to translate complex data into effective educational content.
• Demonstrated expertise in adult learning principles, instructional design, and training facilitation.
• Experience developing and delivering training across multiple learning platforms.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent written, verbal, presentation, and facilitation skills.
• Experience with Medical Information systems, content management platforms, call center operations, and learning management systems preferred.
• Experience with scientific literature evaluation, medical writing, and development of scientific resources.
• Knowledge of Medical Review Committee (MRC) processes and promotional review environments preferred.
• Familiarity with Veeva Vault and related Medical Affairs technologies preferred.
• Strong leadership, collaboration, and influence skills with demonstrated success working in a matrix environment.
• Ability to lead without direct oversight and effectively partner across organizational levels.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat
• Ability to travel 20% domestically and internationally.

Comp based on experience $150,000.00 - $195,000.00