Senior Manager, Clinical Operations

Everest Clinical Research; Bridgewater (MA); On-site; USD 150,000 - 185,000; Full time

Job summary

Everest Clinical Research is seeking a Senior Manager, Clinical Operations to lead and manage clinical operations teams. The role focuses on delivering high-quality, timely deliverables while maintaining strong client relationships and ensuring compliance with SOPs and governance documents.

Based in Bridgewater, NJ, the position may be on-site or remote from a home-based office in the USA or Canada under the Work from Home policy.

Qualifications

• Bachelor’s degree in life sciences or related field.
• Minimum 9 years of clinical research industry experience.
• CRA and Clinical Lead (COL, CTM, PM) experience required.
• Minimum of 2 years’ experience managing Clinical Lead roles.
• Proven leadership and effective communication with internal teams and clients.

Responsibilities

• Lead and mentor Clinical Operations personnel and plan staff development.
• Provide oversight on select projects and ensure timely, quality deliverables.
• Build and maintain strong client relationships and drive new business opportunities.
• Support audits, proposals, and bid defenses; contribute to process improvements.

Skills

Leadership

People management

Client relationships

Communication

Project management

Education

Bachelor's degree in Life Sciences

Job description

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s Corporate headquarters are located in Ontario, Canada and US headquarters in New Jersey, USA, with additional physical offices in Asia and Europe.

Everest is known in the industry for its high-quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Senior Manager, Clinical Operations for our Bridgewater, New Jersey, USA on-site location, or remotely from a home-based office anywhere in the USA or Canada in accordance with our Work from Home policy.

Job Overview

The Senior Manager is responsible for working with the Associate/ Director, Senior/ Executive Director of Clinical Operations and the Clinical Operations teams to ensure quality and timely delivery of clinical operations deliverables, actively and proactively leading projects and interacting with clients, build and maintain strong client relationships and mutually beneficial long-term partnerships with the clients.

Key Job Accountabilities

• Actively participate and contribute to the Everest management team activities/function, including but not limited to, the following:
  • Plan, hire, train, and mentor Clinical Operations personnel. Perform staff performance management and career developmental planning.
  • Perform strategic planning and carry out plans for the continued development and improvement of overall Everest performance.
  • Discuss and contribute to setting annual department goals/objectives; enable or contribute to the achievement of these goals/objectives.
  • Contribute to the up-keep of the positive, professional, high performing, and productive work environment.
  • Monitor and ensure compliance/adherence to corporate governing documents (policies, Standard Operating Procedures (SOPs), Work Instructions).
  • Continue to build client relationships and grow the Everest brand.
  • Perform business analysis and benchmarking in Clinical Operations and identify opportunities for continuous improvement.
• Managers responsible for Clinical Research Associate (CRA) direct reports/oversight may:
  • Provide resourcing, oversight, study assignment, training, and metrics reviews for CRA(s).
  • Perform oversight/accompanied site visits to assess CRA performance and mentor/train, if needed.
• Provide Clinical Operations oversight on selected projects, as needed.
• Contribute to the development of client signed Work Orders and Change Orders, as needed.
• Perform resource planning for the responsible business areas, as needed.
• Author and review Clinical Operations governing documents, as needed.
• Prepare for and actively participate in internal and external quality assurance audits for Everest Clinical Operations.
• Assist with preparation of materials for study proposals and bid defense meetings, as needed.
• Plan and carry out professional development.

Qualifications and Experience

• Must have at least a bachelor’s degree in life sciences, health studies or research fields.
• Must have a minimum of 9 years of clinical research industry experience.
• CRA and Clinical Lead (COL,CTM, PM) experience required.
• Minimum of 2 years’ experience managing Clinical Lead roles (COL, CTM, PM).
• Proven experience in leading a team to optimum performance and contributions.
• Exceptional people management skills with ability to interact successfully and communicate effectively with personnel at all levels within the organization and with client contacts.
• Exceptional written communication and presentation skills.
• Travel level specification: this position may require 10% to 35% business travel.

Benefits & Compensation

We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage, life & AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a 401(k) retirement, generous paid time off and sick leave, and the opportunity to earn a performance based bonus.

Estimated Salary Range: $150,000 - $185,000.

Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process.