Senior Manager, Client Success New Remote US

Hello Heart; Northern (KY); Hybrid; USD 145,000 - 165,000; Full time

Job summary

Hello Heart in the United States is seeking a Senior Manager, Client Success to lead strategic accounts and drive exceptional customer experiences. You will own end-to-end client lifecycle for Fortune 500 clients, manage renewals, and influence executive-level relationships while championing Hello Heart’s value proposition.

You will collaborate with product teams to include customer voice in roadmaps, push for growth, and maintain high satisfaction with a proactive, data-driven approach.

Qualifications

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, and refine outputs.
• Experience managing large, complex Fortune 500 employer clients with high ARR impact.
• Deep understanding of employer health care ecosystems and renewal cycles.
• Ability to develop strategic customer strategies to support growth and retention.

Responsibilities

• Lead strategic accounts with end-to-end ownership of the client lifecycle for Fortune 500 clients.
• Demonstrate executive presence and communicate credibly with senior stakeholders.
• Own renewals, revenue retention, and growth across a book of business.
• Challenge assumptions, surface risks early, and drive better decisions.
• Build relationships with C-Suite executives and align goals with Hello Heart solutions.
• Collaborate with product teams to capture customer voice and roadmap opportunities.
• Show ownership, take initiative, and deliver results in a fast-paced environment.

Skills

AI tools

Executive presence

Client success

Fortune 500 experience

Renewals

Job description

Hello Heart is on a mission to make heart attacks a thing of the past.

We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member.Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers. We’re defining how the #1 cause of death—heart disease is managed in the AI era. Join us.

About the role:

The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.

Responsibilities:

• Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention, and growth,
• Exceptional executive presence and communication skills, with the ability to build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders while effectively articulating and presenting the Hello Heart value proposition.
• Own all aspects of customer renewals, revenue retention, and growth
• Strategic challenger who asks the hard questions, constructively challenges assumptions, surfaces risks early, and brings a thoughtful perspective to drive better decisions and outcomes.
• Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers
• High ownership and a strong bias toward action, with a proven ability to take initiative, drive results, and thrive on a fast-paced, high-performing team.

Qualifications:

• Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
• 4+ years of enterprise customer success and/or account management experience, with a proven track record managing large, complex Fortune 500 employer clients
• Deep understanding of employer health care ecosystems and renewal cycles
• Ability to develop strategic customer strategies to support customer growth and retention & willing to ask hard questions, challenge assumptions, and surface risks
• Intellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities to drive greater client impact.
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company with the ability to effectively escalateto leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Entrepreneurial, self-sufficient, and thrives in fast-paced environments
• Travel up to 40% to support client engagement, executive relationship building, and strategic account growth

The US base salary range for this full-time position is $145,000 to $165,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary only and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Hello Heart’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.