Senior Manager, Client Services (Growth)

NEP Group; Fort Lauderdale (FL); Hybrid; USD 120.000 - 150.000; Vollzeit

Zusammenfassung

NEP Group is seeking a Senior Manager, Client Services (Growth) in Fort Lauderdale to lead day-to-day relationships with client operations leaders and cross-functional teams, ensuring onboarding, service delivery, and renewal planning. You will collaborate across Sales, Operations, Engineering, and Production Services to drive client success and strategic account plans.

The role calls for strong stakeholder management, 7+ years in related fields, and the ability to navigate complex discussions

Qualifikationen

• 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields.
• Experience supporting complex media, technology, sports, entertainment, or managed services clients.
• Strong stakeholder management, communication, and organizational skills.
• Ability to navigate technical and operational discussions while coordinating cross-functional teams.
• Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
• Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
• Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
• Ability to travel approximately 25%, including client meetings, facility visits and industry events.

Aufgaben

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives.
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

Kenntnisse

Stakeholder management

Account management

Client success

Cross-functional coordination

Sales collaboration

Salesforce

Tools

Salesforce

Jobbeschreibung

Bring great content—and your career—to life at NEP.

You may be an industry pro ready for your next move, or just starting to think about your career. Either way, NEP offers exciting career opportunities.

If you're not familiar with our name, you've probably seen our work—on stage, on screen, or on the field. For more than four decades, we’ve supported our customers in delivering the world’s most-watched live sports, entertainment, corporate and news broadcasts and events.

Want to find out more? Read on for why we think NEP is a great place to work and apply today.

With operations in more than 20 countries, NEP offers employees opportunities to support live productions happening in every corner of the world, onsite at event venues or from one of our connected facilities.

We bring thousands of events and productions to life worldwide for our customers—and their thousands (sometimes even millions) of fans and audiences—every year. Each event is supported by skilled teams behind the scenes, including the employees of NEP.

Be Part Of a Diverse, Multicultural Team

We strive to bring people together with diverse experiences and perspectives. Whether part of our shared services, sales, customer service, operations, or engineering teams, NEPprovides opportunities to collaborate across cultures and backgrounds.

NEP's software and design teams build the tools, platforms, and systems that power live production at global scale. From front-end interfaces and back-end infrastructure to systems architecture and graphic design, this team keeps our technology ahead of the curve. If you solve complex problems through code or design, there's a place for you here.

Roles include: Front End Developer, Back End Developer, Solutions Architect, Graphic Designer, Systems Configuration

Senior Manager, Client Services (Growth)

Join NEP as we transform how the world experiences live sports and entertainment through our Global Media Solutions Ecosystem.

We're looking for a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. In this role, you'll drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.

What You'll Do:

• Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
• Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
• Drive client onboarding, account planning, and service delivery visibility.
• Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
• Manage issue resolution, client communications, and service quality initiatives
• Serve as the voice of the client internally.
• Support renewals, growth opportunities, and long-term account success.

What You'll Need:

• 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
• Experience supporting complex media, technology, sports, entertainment, or managed services clients
• Strong stakeholder management, communication, and organizational skills
• Ability to navigate technical and operational discussions while coordinating cross-functional teams
• Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
• Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
• Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
• Ability to travel approximately 25%, including client meetings, facility visits and industry events.

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.