Senior Manager, Client Services (Business Development)

SketchDeck HQ; United States; Remote; USD 90,000 - 250,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Fully remote working environment

Paid time off that grows with tenure

Annual company retreat

Computer hardware up to $1,500

Office setup stipend $500

Job summary

SketchDeck is seeking a Senior Client Services Manager to own full-cycle business development, drive high-value client partnerships, and own pipeline in a remote-first environment. You will prospect marketing, brand, and creative leaders, lead discovery and pitches, and partner with Creative Directors to shape proposals.

You come from a creative-agency background and will work with CMOs and Heads of Brand to connect creative work to business outcomes.

Qualifications

• 7+ years in client-facing roles within a creative agency with experience selling creative services.
• Proven track record of carrying and hitting quota (2M+ annually preferred).
• Experience building pipeline through outbound prospecting.
• Strong creative fluency—comfortable talking about branding, campaigns, digital experiences, content, and production.
• Working knowledge of creative tools and workflows (Figma, Adobe Creative Suite, digital/web production).
• Experience navigating executive-level conversations and complex stakeholder environments.

Responsibilities

• Own your pipeline end-to-end—from prospecting through close and expansion.
• Build pipeline through outbound efforts; generate your own opportunities.
• Identify and engage key decision-makers across marketing, brand, and creative teams.
• Lead discovery and pitch conversations to win the work.
• Grow accounts by identifying opportunities across teams, regions, and workstreams.
• Partner with Markacy, Futureman, and 24 Seven to co-sell and expand opportunities.

Skills

Quota carrying

Outbound prospecting

Creative fluency

Executive-level communication

Client relationship management

Tools

Figma

Adobe Creative Suite

Digital production workflows

Job description

About SketchDeck

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—theyʼre the foundation of how we work and grow together globally. We commit to:

• Win as a Team.
• Find Solutions.
• Take Ownership.
• Do the Right Thing.
• Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

About the Role

We’re looking for a Senior Client Services Manager to source, win the work, and grow high-value client partnerships. This is a revenue-carrying, sales-forward role with full ownership of pipeline, quota, and new business outcomes—you are expected to generate opportunities, move deals forward, and win new business.

You will prospect marketing, brand, and creative leaders at mid-market and enterprise companies, lead discovery and pitch conversations, and partner with Creative Directors and Strategists to shape proposals. The focus is building relationships that grow over time—from initial projects to longer-term partnerships.

You come from a creative agency environment and are fluent in how creative work gets made - from strategy and concepting through production and delivery. You can confidently guide conversations with CMOs, Heads of Brand, and Marketing leaders, and connect creative work to business outcomes.

You’ll work across SketchDeck, Markacy, Futureman, and 24 Seven to deliver integrated creative solutions and unlock larger, more strategic opportunities.

This role reports to the SVP, Client Services.

What You’ll Do:

Business Development & Growth

• Own your pipeline end-to-end—from prospecting through close and expansion
• Build pipeline through outbound efforts; you generate your own opportunities
• Identify and engage key decision-makers across marketing, brand, and creative teams
• Lead discovery and pitch conversations to win the work
• Advance opportunities with clarity, urgency, and strong follow-through
• Grow accounts by identifying opportunities across teams, regions, and workstreams
• Expand engagements into more integrated, long-term partnerships
• Maintain disciplined CRM hygiene and provide accurate weekly forecasts
• Partner with Markacy, Futureman, and 24 Seven to co-sell and expand opportunities

Strategic Creative Partnership

• Lead consultative conversations that connect business challenges to creative solutions
• Guide clients through the full creative process - from brief and positioning through execution and delivery
• Build and deliver proposals and pitch narratives with Creative Directors and Strategists
• Position SketchDeck as a strategic creative partner , not just a delivery team
• Clearly articulate how creative work—branding, campaigns, digital experiences, and content—drives measurable impact

Cross-Functional Collaboration

• Partner with Creative Directors, Strategists, Project Directors, and Operations to scope work accurately from the start
• Hand off cleanly to delivery with clear briefs and aligned expectations
• Bring market and client insights back to inform offering development
• Align with Operations early on resourcing and timelines to keep ambition feasible

What Success Looks Like:

Full-cycle opportunity ownership

You own opportunities from outreach through close—carrying defined revenue targets and converting pipelines into long-term partnerships.

Trusted strategic client partnerships

Clients rely on you to guide them, expanding conversations beyond individual projects.

Creative-led business development

You sell creative strategy—not just deliverables—and help clients understand the value of strong creative.

Sustainable, long-term growth

You build relationships through thoughtful engagements—driving consistent growth rather than one-off wins.

Clear ownership of growth performance

You own pipeline health, conversion, revenue contribution, and account expansion.

Requirements

• 7+ years in client-facing roles within a creative agency , with experience selling creative services
• Proven track record of carrying and hitting quota ($2M+ annually preferred)
• Experience building pipeline through outbound prospecting
• Strong creative fluency —comfortable speaking to branding, campaigns, digital experiences, content, and production
• Working knowledge of creative tools and workflows ( Figma, Adobe Creative Suite, digital/web production )
• Comfortable leading client presentations and pitches, with the ability to win the work
• Experience scoping, pricing, and negotiating SOWs ( $100K-$1M+ deal sizes )
• Proven ability to grow accounts and expand relationships over time
• Strong written and verbal communication—clear, direct, and confident
• Experience navigating executive-level conversations and complex stakeholder environments
• Ability to collaborate across creative, strategy, and operations to shape solutions that are both compelling and executable

Benefits

Compensation:
Base Salary: $90k + with uncapped commission.
Year One OTE: $150K+
Year two OTE: $250K+as you build your book of business.

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working environment (established pre-COVID and continuing forward)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses
• To work with a talented team of designers, team members, and engineers

Inclusivity Statement

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If youʼre excited about the role but donʼt meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. Weʼre interested in what you can bring to our team, whether for this role or another opportunity in the future.

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require reasonable accommodation during the interview process or employment, please contact us at [e-mail]. Weʼre here to support you in every step of the process.