Senior Manager Client Relations

The Ritz-Carlton Yacht Collection; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

The Ritz-Carlton Yacht Collection in Fort Lauderdale is seeking a Senior Manager, Client Relations to lead the day-to-day relationship management of priority guests, translating strategy into personalized engagement across sales journeys and voyages.

The role requires exceptional discretion, strong commercial sense, and the ability to coordinate across Sales, Marketing, Guest Experience, and yacht operations to deepen loyalty and lifetime value.

Qualifications

• Bachelor's degree or equivalent luxury relationship-management experience.
• 7+ years in luxury hospitality or client relations.
• Experience with CRM systems and disciplined relationship documentation.

Responsibilities

• Lead day-to-day relationship management of priority guests across the sales journey.
• Partner with Guest Experience and yacht teams to ensure recognition and continuity for priority guests.
• Protect guest confidentiality and comply with data privacy requirements.

Skills

Emotional intelligence

Discretion

Relationship building

Written and verbal communication

Coordination across stakeholders

CRM systems experience

Education

Bachelor's degree in Hospitality/Business/Marketing or related field

Tools

CRM systems

Job description

**Job Summary**The Senior Manager, Client Relations leads the day-to-day relationship management of priority guests and helps operationalize The Ritz-Carlton Yacht Collection's luxury clienteling strategy. The role ensures high-value and high-potential guests receive personalized, coordinated, and thoughtful engagement across the sales journey and between voyages. Combining commercial instinct with exceptional discretion and service judgment, the Senior Manager develops relationships, identifies opportunities to deepen engagement, coordinates complex needs, and ensures relevant guest intelligence is captured and activated. The role also helps establish consistent client-relations standards, coaches team members, and partners across Sales, Marketing, Guest Experience, and yacht operations to create genuine connections that strengthen loyalty and lifetime value.Partner with Guest Experience and yacht teams to ensure appropriate recognition, preference awareness, special arrangements, and continuity for priority guests.Protect guest confidentiality and comply with data privacy, consent, and information-security requirements.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.**Education:**Bachelor's degree in Hospitality, Business, Marketing, Communications, or related field preferred; equivalent luxury relationship-management experience considered.**Experience:**7+ years of experience in luxury hospitality, client relations, clienteling, luxury sales, concierge, guest relations, private client services, or a comparable high-touch environment.Experience with CRM systems and disciplined relationship documentation.Luxury travel, cruise, yachting, private aviation, luxury retail, wealth/private client service, or five-star hospitality experience strongly preferred.Prior supervisory or team-lead experience preferred.**Skills:**Exceptional emotional intelligence, discretion, judgment, and relationship-building ability.Highly personalized communication style with strong written and verbal skills.Meticulous follow-through and ability to coordinate complex requests across multiple stakeholders.Primarily office-based/hybrid role in a professional environment with regular use of computers, collaboration technology, and standard office equipment. The role requires effective collaboration with global shoreside and shipboard teams and may include visits to yacht operations, industry events, partner locations, or other company facilities.