Senior Manager, Client Experience

Weber Shandwick; Chicago (IL); Híbrido; USD 95.000 - 110.000; Tempo integral

Resumo da vaga

Weber Shandwick in Chicago, IL is seeking a Senior Manager, Client Experience, Health to lead strategic healthcare client work. The role centers on exceptional account management, clear communications, and delivering impact for patients and brands.

You will collaborate with cross-functional teams, shape annual and milestone plans, and mentor staff while managing budgets and resources to ensure high-quality delivery and measurable business outcomes.

Qualificações

• Bachelors Degree in Marketing, Communications, Public Relations or related field.
• 4 to 6 years PR/communications experience, preferably with healthcare experience.
• At least 2 to 3 years of experience managing/leading projects.
• Strong presentation skills, poise and professionalism.

Responsabilidades

• Support account leads in day-to-day operations of workstreams and key projects.
• Supervise primarily biotech and pharma client accounts.
• Develop and review materials for client product and corporate milestones and social media channels.
• Collaborate with media, digital and creative teams.
• Mentor, coach and support team members to develop their skills.
• Maintain financial responsibility for accounts and manage budgets.

Conhecimentos

Account management

Healthcare experience

Formação

Bachelors Degree

Descrição da vaga

Chicago, Illinois, United States of America

Senior Manager, Client Experience, Health

Hybrid, Chicago, IL, United States of America

Type

Full time

$95,000 – $110,000

Job Function

Communications and PR

Job Subfunction

Public Relations

Job Description

Our Weber Shandwick team is looking for a dedicated and proactive Senior Manager with a focus on client experience, with exceptional account management skills, creating thinking and a passion for healthcare to join our Health Practice.

About you

Do you enjoy working on complex projects with a clear impact on the people and patients our healthcare clients serve? Are you someone who raises their hand for new opportunities and is always looking to help others grow with you? The ideal candidate for this role knows regulated healthcare, enjoys working collaboratively with small and large multi-functional teams, thrives by taking on new responsibilities, and is committed to building and maintaining trusting client and team relationships.

Responsibilities

You will support your account leads in running day-to-day operations of workstreams and key projects, responsible for partnering with other team members, to supervise primarily biotech and pharma client accounts. Other responsibilities include recommending programs and activities, planning and delivering against clients’ goals, effectively delegating projects, offering counsel to team members, and helping to manage agency resources to match client budgets.

Your client work will include helping to develop annual and milestone-specific strategic plans, key messaging and story arcs, thought leadership initiatives, awareness campaigns, social and digital content, and internal stakeholder communications.

A familiarity and comfort with data and regulatory milestones is key, as well as a passion for complementary unbranded disease education initiatives such as corporate social media strategy and influencer engagement.

Additional responsibilities include, but are not limited to

• Day-to-day client engagement and counsel, in ownership of key account workstreams or projects
• Developing and/or reviewing materials for client product and/or corporate milestones and social media channels
• Working with several specialists including media, digital and creative
• Working with senior counselors on strategy
• Mentor, coach and support team members ensuring constant development of their skills
• Maintain financial responsibility for accounts
• Effectively help to manage team utilization and maintain financial responsibility for accounts
• Industry Expertise – knowledge of regulated healthcare industries and experience with data milestones and product launches
• Business Acumen – align client work strategies to drive business goals
• Client Service – client focus and ability to build relationships and trust
• Proactivity – exhibit relentless pursuit for new and innovative approaches to client work
• Collaboration – build strong relationships at all levels across the organization
• Critical Thinking – ask probing questions; anticipate and address critical talent gaps and needs
• Conflict Resolution – possess sound judgment and savvy in navigating and resolving complex talent and organizational issues
• Written & Creative Communication – communicate effectively, clearly and articulatively to counsel clients, with the ability to craft compelling and creative external communications materials across diverse channels and audiences

Basic Qualifications

• Bachelor’s Degree in Marketing, Communications, Public Relations or related field
• 4 to 6 years’ PR/communications experience, preferably with healthcare experience
• At least 2 to 3 years of experience managing/leading projects
• Strong presentation skills, poise and professionalism

$95,000-$110,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.