Senior Manager, Change Management

Walmart Inc.; Bentonville (AR); Hybrid; USD 108,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase plan

Life insurance

Paid time off

Education assistance (tuition)

Job summary

Wal-Mart is seeking a Change Management Lead to drive strategy, governance, and execution of impact initiatives. You will coordinate cross-functional teams, develop foundational plans, and produce training and communications to support leadership and employees.

You will analyze data, identify gaps, and implement continuous improvement cycles using proven methodologies and modern collaboration tools. The role offers telecommuting options and a comprehensive benefits package.

Qualifications

• Bachelor's degree in Business Administration, Communications, Engineering, IT, or related field with 4+ years in communications, HR, or related area.
• Experience planning change initiatives using Prosci ADKAR, Kotter's 8-step, and Lewin's model.
• Experience planning and tracking with MS Project and Jira.
• Data analysis and reporting using Excel, Tableau, and Power BI.
• Gathering feedback via Feedback Ally, SurveyMonkey, Google Forms, Qualtrics.
• Experience with Agile, Scrum, Kanban; creating and maintaining doc via Confluence/SharePoint.

Responsibilities

• Lead change management strategy and impact initiatives under senior leadership; communicate plans to executives; coordinate cross-functional teams.
• Oversee programs with foundational implementation plans, documentation, and training materials; drive education and awareness for leadership.
• Develop and execute change management practices; identify root causes and barriers; align people, processes, platforms to deliver strategy.
• Develop strategic communications with senior leadership; design and edit communications and presentations; distribution plans for divisional initiatives.
• Perform needs analysis to identify where support is required; implement projects with measurable KPIs and progress reporting.

Skills

Prosci ADKAR model

Kotter's 8-step

Lewin's change model

Microsoft Project

Jira

Excel

Tableau

Power BI

Feedback tools

Agile / Scrum / Kanban

Confluence

Education

Bachelor's degree in Business Admin/Communications/Engineering/IT

Tools

Jira

Microsoft Project

Excel

Tableau

Power BI

Confluence

SharePoint

Google Forms/Qualtrics

WordPress/CMS

Job description

What you'll do...

• Manages the implementation and support for change management strategy and impact initiatives under the direction of senior leadership by assessing key opportunities; communicating change management plans to senior management; leveraging resources to implement strategies through cross-functional teams; identifying and leading resolution of opportunities for process improvements; and aligning activities with overall plans to ensure successful change management implementation.
• Oversees management processes and impact initiative programs across projects by creating foundational implementation plans, documentation, and training materials; facilitating project teams to determine specific behaviors necessary for driving sustainable business benefits of change programs; managing education and awareness initiatives for senior leadership; and executing continuous improvement cycles based on feedback from stakeholders.
• Leads project teams on change management processes and impact initiatives execution by utilizing change management methodology to capture and develop best practices for future reference and utilization; identifying root cause issues and performance and resistance gaps to determine how to resolve issues; and identifying key change management plans and barriers and aligning people, processes, and platforms to drive delivery of change management strategy.
• Manages the development of strategic communications across the business by consulting with senior company leadership and executives and participating in cross-functional teams to determine appropriate communication strategy and evaluate business needs and desired outcomes; ensuring continuity of business plans ; serving as a key stakeholder and as a communication subject matter expert in change, training, and communications initiatives; drafting, designing, reviewing, and editing communications and presentations; advising on the creation of communication elements related to the divisional plan; and developing and executing plans to distribute communications.
• Directs needs analysis to identify areas that require support in driving change by developing processes and overseeing implementation of projects that create high impact targeting areas identified in needs analysis; executes reporting strategies and key performance indicators; and monitoring the reporting of progress and performance tracking.
• Manages business objectives and customer needs by, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Minimum education and experience required:

Bachelor's degree or the equivalent in in Business Administration, Communications, Engineering, Information Technology, or a related field plus 4 years of experience in communications, human resources, or related experience.

Skills required:

• Must have experience with: Planning change initiatives using tools like Prosci ADKAR model, Kotter's 8-step change management model, and Lewin's change management model;
• Planning, tracking, and managing change initiatives with Microsoft Project and Jira;
• Analyzing data and creating reports that track the progress and impact of change initiatives using Excel, Tableau, and Power BI;
• Gathering and analyzing feedback from employees using tools like Feedback Ally, SurveyMonkey, Google Forms, and Qualtrics;
• Managing iterative and incremental change initiatives by using principles of Agile and frameworks like Scrum, and Kanban;
• Creating and maintaining project documentation using tools like Confluence, SharePoint, and Google Workspace;
• Enhancing user experience during digital change implementations using tools like Mural, Whiteboard, Sketch or Figma;
• Developing infographics, newsletters, and posters using Adobe Photoshop, Illustrator, and InDesign;
• Developing multimedia content including videos, animations, and podcasts, using tools like Canva, Envato, Vyond, Adobe Creative Suite, Toonly, Final Cut Pro, and Audacity;
• Creating training materials based on Instructional design models like ADDIE and Bloom's Taxonomy;
• Developing e-learning content using tools like Articulate Storyline and Adobe Captivate;
• Managing content by utilizing content management systems (CMS) like WordPress;
• Formatting newsletters using HTML for email distribution;
• Coordinating communication with internal and external stakeholders using CRM systems like Salesforce;
• Monitoring and analyzing key performance indicators (KPIs) using analytics platforms like Google Analytics;
• Designing and executing multiple campaigns using project management tools like Asana.

Job Location:

811 Excellence Drive, Bentonville, AR 72716.

Telecommuting / work from home is permitted.

Salary Range:

Salary Range: $108,202.00 - 180,000.00/year.

Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Stock equity incentives.

Benefits:

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting.
• Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more.

Wal-Mart is an Equal Opportunity Employer.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.

Wal-Mart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.