Senior Manager, Business Systems

Edwards Lifesciences Gruppe; Irvine (CA); On-site; USD 139,000 - 196,000; Full time

Job summary

Edwards Lifesciences in Irvine, CA seeks a Senior Manager, Business Systems to own end-to-end delivery of enterprise systems behind IHFM's commercial, clinical operations, and back-office functions. You will personally lead requirements, configuration, and validation with a small team, while translating business needs into scalable Salesforce solutions.

You will collaborate cross-functionally, manage backlogs with discipline, and ensure CSV/21 CFR Part 11 compliance.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• At least 10 years delivering business systems, enterprise applications, or business systems analysis with hands-on configuration and delivery.
• At least 3 years leading or mentoring delivery teams while personally involved in build and configuration work.
• Strong hands-on Salesforce experience (Sales Cloud and Service Cloud): configuration, automation, reporting.
• Proven ability to run multiple concurrent projects with competing priorities and travel up to 10%.

Responsibilities

• Lead end-to-end delivery of business systems across Salesforce ecosystem and enterprise integrations.
• Configure, test, deploy, and stabilize Salesforce workflows, automation, reporting, and integrations.
• Translate business needs into scalable, compliant technical solutions; own prioritization and backlog across initiatives.
• Lead delivery of Salesforce enhancements and system integrations ensuring reliable data flows.
• Partner with Sales, Clinical Operations, Marketing, and IT to translate needs into actionable delivery plans.

Skills

Leadership

Agile methodologies

Stakeholder management

Communication

Education

Bachelor's degree in Information Systems/Computer Science/Business

Tools

Salesforce (Sales Cloud/Service Cloud)

ERP integrations

Job description

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) business's AI, Product and Platforms organization is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It is our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.As Senior Manager, Business Systems, you own the end-to-end delivery of the business systems that power IHFM's commercial, clinical operations, and back-office functions as a working leader. This is a hands-on role: you personally lead requirements definition, system configuration, and validation alongside a small team of application developers, administrators, and analysts while owning prioritization, delivery, and outcomes across a portfolio of concurrent initiatives. You are the single point of accountability for translating business needs into scalable, compliant system solutions across the Salesforce ecosystem, enterprise integrations, and the processes that connect them. Business Systems operates as a dedicated team parallel to the IHFM product development teams; its focus is the commercial and enterprise systems that run the business, not product or device software.Based in Irvine, CA, you'll join a high-impact medtech innovation hub in the heart of Orange County, collaborating in person with cross-functional teams to shape patient-focused technology.How you'll make an impactHands-on delivery and execution (primary focus)Personally lead initiatives from requirements through configuration, testing, deployment, and post-launch stabilization. You build and validate, you don't just overseeConfigure, test, and validate Salesforce workflows, automation, reporting, and integrations directlyTranslate ambiguous or high-level business problems into working technical solutions, consulting enterprise and domain architects as neededOwn prioritization and backlog management across concurrent initiatives, with disciplined Agile execution: sprint planning, backlog grooming, dependency management, and milestone trackingPerform troubleshooting and root-cause analysis; drive process reengineering and optimization end to endSalesforce and enterprise systemsLead delivery of Salesforce enhancements (Sales Cloud and Service Cloud): configuration, automation, reporting, and user workflowsOwn execution of system integrations (ERP, digital health platforms, third-party tools), ensuring reliable, scalable data flows aligned to enterprise architecture standardsEnsure solutions are fit-for-purpose, scalable, and maintainableCross-functional partnershipPartner with Sales, Clinical Operations, Marketing, and IT to translate business needs into actionable delivery plans, serving as the central point of accountability for business systems initiatives across IHFMAct as liaison between business process owners and technical teams; enable super-users through training and knowledge transfer.Facilitate alignment across business and technical stakeholders to accelerate decisions and executionGovernance, quality, and complianceDrive data quality, reporting, and CRM adoption to support pipeline visibility and commercial effectivenessEnsure solutions meet computer system validation (CSV), 21 CFR Part 11, and GxP requirements appropriate to each system's useEstablish and maintain delivery metrics and KPIs that give transparency into project performanceTeam and vendor leadershipLead, develop, and mentor a small cross-functional team of application developers, Salesforce administrators, and analysts, working alongside them, not above themManage external vendors and implementation partners to on-time, high-quality deliveryFoster a culture of accountability, execution excellence, and continuous improvementWhat you'll need (Required):Bachelor's degree in Information Systems, Computer Science, Business, or a related fieldA minimum of 10 years in business systems delivery, enterprise applications, or business systems analysis, including hands-on configuration and deliveryA minimum of 3 years leading or mentoring delivery teams while remaining personally involved in build and configuration workDemonstrated success delivering large-scale system implementations or enhancements end to endStrong hands-on Salesforce experience (Sales Cloud and Service Cloud): configuration, automation, and reportingProven ability to run multiple concurrent projects with competing prioritiesDirect experience with system integrations and data flows across enterprise systemsStrong command of Agile delivery methodologies and toolsAbility to travel up to 10%What else we look for (Preferred):Previous people leadership experienceExperience in MedTech, Life Sciences, or other regulated industriesFamiliarity with digital health platforms and connected device ecosystemsWorking knowledge of computer system validation (CSV), 21 CFR Part 11, FDA, or GxP requirementsExperience supporting commercial field organizations and sales enablement toolsBroad enterprise systems exposure (ERP, PLM, QMS, MES, LIMS) and SaaS/vendor managementPMP, Scrum, or Salesforce certificationsAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.For California (CA), the base pay range for this position is $139,000 to $196,000 (highly experienced).The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.#LI-OnsiteEdwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.