Senior Manager, Benefits & Compensation

Edward Jones; St. Louis (MO); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical & prescription drug coverage

Dental & vision coverage

401k retirement plan

Paid holidays and vacation

Employee Assistance Program

Job summary

Edward Jones is seeking a Senior Manager, Benefits & Compensation to lead a high-performing team focused on delivering advanced HR services for benefits and compensation programs. You will partner with Total Rewards, Payroll, HR Technology, and Legal to ensure effective program execution and risk management.

Ideal candidates will have a Bachelor's degree and 3+ years of leadership experience in HR Service Delivery, with strong data analytics and vendor management skills.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field (equivalent experience considered).
• 3+ years of experience supporting benefits and compensation programs, including leadership within HR Service Delivery or a related environment.
• Strong knowledge of benefits and compensation administration, compliance, and operational processes.
• Experience leading Tier 2 support functions, escalations, and service operations in a multi-tier HR model.
• Proficiency with HR systems, case management platforms, workflow technologies, and process automation.

Responsibilities

• Lead Benefits & Compensation team strategy, operations, and service delivery objectives.
• Manage complex benefits and compensation inquiries, escalations, and operational issues.
• Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to ensure effective program execution and issue resolution.
• Oversee vendor relationships, service performance, and operational governance.
• Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.
• Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution activities.
• Oversee bonus administration, compensation cycles, and support enterprise Total Rewards initiatives.
• Analyze service metrics, trends, and escalation patterns to identify opportunities for service improvement and operational excellence.
• Drive continuous improvement, process optimization, and enhancements that improve efficiency and the associate experience.
• Develop team capabilities through coaching, mentoring, training, and performance management.
• Provide reporting, governance, and strategic recommendations to Human Capital leadership.
• Serve as a trusted advisor on benefits and compensation service delivery, operational risks, and emerging trends.

Skills

Leadership

Communication

Data analysis

Stakeholder management

HR systems

Vendor management

Education

Bachelor's degree in HR/Business Administration

Tools

HRIS

Case management platforms

Workflow automation tools

Job description

This job posting is anticipated to remain open for 30 days, from 19-Oct-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

The Senior Manager, Benefits & Compensation leads a team responsible for delivering advanced HR service delivery and administration for the firm's benefits and compensation programs. Serving as a key partner between HR Service Delivery and the Total Rewards Center of Excellence, this role ensures the effective execution of enterprise reward programs while overseeing escalated associate inquiries, service operations, vendor partnerships, compliance, and the overall associate experience.

What You'll Do

• Lead Benefits & Compensation team strategy, operations, and service delivery objectives.

• Manage complex benefits and compensation inquiries, escalations, and operational issues.

• Partner with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders to ensure effective program execution and issue resolution.

• Oversee vendor relationships, service performance, and operational governance.

• Ensure accurate, compliant administration of benefits and compensation programs while maintaining strong controls and data integrity.

• Lead Benefits Open Enrollment planning, testing, readiness, communication, and execution activities.

• Oversee bonus administration, compensation cycles, and support enterprise Total Rewards initiatives.

• Analyze service metrics, trends, and escalation patterns to identify opportunities for service improvement and operational excellence.

• Drive continuous improvement, process optimization, and enhancements that improve efficiency and the associate experience.

• Develop team capabilities through coaching, mentoring, training, and performance management.

• Provide reporting, governance, and strategic recommendations to Human Capital leadership.

• Serve as a trusted advisor on benefits and compensation service delivery, operational risks, and emerging trends.

• Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent experience considered.

• 3+ years of experience supporting benefits and compensation programs, including leadership experience within HR Service Delivery, Shared Services, HR Operations, or a related environment.

• Strong knowledge of benefits and compensation administration, compliance requirements, and operational processes.

• Experience leading Tier 2 support functions, escalations, and service operations within a multi-tiered HR service delivery model.

• Demonstrated ability to leverage data, metrics, and reporting to improve service delivery and operational performance.

• Proficiency with HR systems, case management platforms, workflow technologies, and process automation tools.

• Experience managing vendors and partnering with Total Rewards, Payroll, HR Technology, Legal, and other stakeholders.

• Strong leadership, communication, stakeholder management, and influencing skills.

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .