Senior Manager, Benefits Administration

Deloitte France; Charlotte (NC); On-site; USD 172,000 - 338,000; Full time

Job summary

Deloitte is building a U.S. Benefits Administration practice within its non-governmental Human Capital business, expanding its Workforce Rewards and Compliance capabilities into outsourced platform-plus-services delivery for health and welfare and defined benefit pension administration.

This Senior Manager role focuses on post-signature delivery, including implementation, steady-state operations, service quality, and achieving client outcomes.

Qualifications

• 10+ years leading delivery for outsourced benefits administration services including health and welfare and pension administration.
• 10+ years managing client relationships and account outcomes for large employers with multi-functional delivery teams.
• 5+ years leading key components of health and welfare or pension implementations.
• 2+ years supporting sales cycles with benefits platforms such as Workday, Oracle, Alight, Businessolver, WTW or Conduent.
• Ability to travel up to 50% and navigate immigration sponsorship where available.

Responsibilities

• Lead end-to-end delivery for outsourced benefits administration engagements, including platform, services, and call center operations.
• Direct cross-functional delivery teams and vendors to meet SLAs and client commitments across health/welfare and pension administration.
• Serve as primary post-sale client contact for delivery performance, escalations, and account growth discussions.
• Partner with product and practice leadership to identify service improvements and platform enhancements.
• Support late-stage sales and delivery quality as the practice grows.

Skills

Delivery leadership

Client relationships

Communication

Team leadership

Project management

Attention to detail

Deadline orientation

Mentoring

Education

Bachelor's degree

Tools

Workday

Oracle

Alight

Businessolver

WTW

Conduent

Job description

Deloitte is building a U.S. Benefits Administration practice within its non-governmental Human Capital business, expanding its Workforce Rewards and Compliance capabilities into outsourced platform-plus-services delivery for health and welfare and defined benefit pension administration. This Senior Manager role is accountable for client delivery after contract signature, including implementation, steady-state operations, service quality, and client outcomes. The role also supports practice growth by working with Partners, Managing Directors, and Sales Leaders on renewals, expansions, and selected new business efforts.

Recruiting for this role ends on 09/04/2026.

Work you'll do

• Leading end-to-end delivery for outsourced benefits administration engagements, including platform, services, and call center operations, from implementation through steady-state operations
• Directing cross-functional delivery teams and third-party vendors to meet service level agreements, quality expectations, and client commitments across health and welfare and defined benefit pension administration
• Serving as the primary post-sale client contact for delivery performance, issue escalation, service reviews, and account growth discussions
• Partnering with product and practice leadership to identify service improvements, prioritize platform enhancements, and build scalable delivery processes and playbooks
• Supporting late-stage sales efforts, account expansion activities, team hiring, and delivery quality standards as the practice grows

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Workforce Rewards and Compliance is part of Deloitte's Human Capital practice within the Insights, Innovation, and Operate offering portfolio. The team helps organizations design, implement, and operate rewards, benefits, and compliance programs through technology-enabled and managed service solutions. As Deloitte expands its U.S. Benefits Administration capabilities, this team is building a scalable model to support health and welfare and defined benefit pension administration for employer clients.

Qualifications

Required:

• Bachelor's degree
• 10+ years of experience leading delivery for outsourced benefits administration services, including health and welfare and defined benefit pension administration
• 10+ years of experience managing client relationships and account outcomes for upper-middle-market or jumbo employers while overseeing multi-functional delivery teams, including call center operations, third-party vendor or platform relationships, and service level agreements
• 5+ years of experience leading key components of health and welfare or defined benefit pension implementations
• 2+ years of experience supporting sales cycles, including discovery, solutioning, and oral presentations, and working with benefits administration platforms such as Alight, Businessolver, WTW, or Conduent
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• 10+ years of experience in a professional services, consulting, or benefits administration delivery role partnering with sales or account teams
• 5+ years of experience working with a product or platform team to translate client or delivery feedback into roadmap priorities
• 2+ years of experience supporting broader human resources outsourcing offerings, including payroll or human resources contact center services
• 5+ years of experience standing up or scaling a delivery operating model for a new practice or service line
• Project Management Professional certification or equivalent project or program management credential
• 2+ years of experience working with human capital management or enterprise resource planning platforms such as Workday or Oracle

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,600 to $338,200.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.