Senior Manager, AI/ML Engineering

UnitedHealth Group; Schaumburg (IL); On-site; USD 112,700 - 193,200; Full time

Job summary

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone.

From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand with personalized

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field.
• 10+ years of experience in application architecture or technical leadership roles.
• Hands-on experience with Amazon Connect, including digital routing, flows, and channel integrations.
• Solid understanding of GenAI concepts, LLMs, Lex V2, Bedrock models, and conversational AI architectures.
• Experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Step Functions.
• Ability to translate business requirements into technical design documents and system configurations.
• Solid knowledge of microservices, REST APIs, event-driven architectures, and integration patterns.
• Experience building or integrating chatbots, AI agents, or digital CX flows.
• Solid understanding of scalability, performance tuning, latency optimization, and cloud security.
• Experience collaborating with cross-functional teams including Product, QA, CRM, WFM, and Data Services.

Responsibilities

• Gather business requirements and translate them into system architecture, solution flows, and configuration specifications.
• Collaborate with cross-functional teams to ensure end-to-end alignment.
• Design solution flows leveraging GenAI and AWS services.
• Architect digital routing, process flows, and integration points within Amazon Connect.
• Recommend optimal architecture patterns and reusable components across GenAI ecosystems.
• Ensure scalability, performance, reliability, and security requirements are met.
• Create solution documents and integration specs across systems.
• Conduct impact analyses and feasibility assessments.
• Validate development outputs against design and enterprise standards.
• Promote standardization and reusability across Amazon Connect and GenAI implementations.

Skills

Leadership experience

Architectural design

GenAI concepts

AWS services

Cross-functional collaboration

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Optum Technology Digital team is on a mission to disrupt the healthcare industry, transforming UHG into an industry-leading Consumer brand. We deliver hyper-personalized digital solutions that empower direct-to-consumer, digital-first experiences, educating, guiding, and empowering consumers to access the right care at the right time. Our mission is to revolutionize healthcare for patients and providers by delivering cutting-edge, personalized and conversational digital solutions.

We are Consumer Obsessed, ensuring they receive exceptional support throughout their healthcare journeys. As we drive this transformation, we're revolutionizing customer interactions with the healthcare system, leveraging AI, cloud computing, and other disruptive technologies to tackle complex challenges. Serving UnitedHealth Group's digital technology needs, the Consumer Engineering team impacts millions of lives through UnitedHealthcare & Optum.

The Optum Technology Chief Digital Office (CDO) Leadership team is transforming Optum to be an industry-leading Consumer brand. We are on a journey towards delivering a best-in-the-industry consumer experience to our patients and providers by delivering personalized digital solutions that support our consumers throughout their healthcare journeys. This team is transforming to meet the moment - to begin radically altering the way our customers engage with the healthcare system using modern tech to solve some of the most complex problems experienced along the way.

Serving all of UnitedHealth Group's digital technology needs, the CDO team is responsible for driving outcomes across nearly 30 million+ human lives with UnitedHealthcare insurance, a number which puts UHC at the top of the pack as the largest managed care provider in the United States.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Gather business requirements and translate them into system architecture, solution flows, and configuration specifications
• Collaborate with Business Ops, WFM, Portal, Chatbot, CRM, Reporting, Data, QA, and Development teams to ensure end-to-end alignment
• Design solution flows leveraging Lex V2, Bedrock models, Amazon AI Agents, orchestrator logic, Lambda, and DynamoDB
• Architect digital routing, process flows, and integration points within Amazon Connect
• Recommend optimal architecture patterns, reusable components, and model selection strategies across GenAI and Amazon Connect ecosystems
• Ensure all functional and non-functional requirements scalability performance reliability and security are met
• Create solution documents, sequence diagrams, integration specs, and configuration maps across interconnected systems
• Conduct impact analysis, system dependency reviews, and technical feasibility assessments
• Validate development outputs to ensure alignment with design, requirements, and enterprise architecture standards
• Work closely with cross-functional teams to address integration challenges across CRM, reporting, and data layers
• Identify architecture gaps, risks, and dependencies early and propose mitigation strategies
• Participate in Sprint planning, grooming, and technical refinement sessions
• Ensure GenAI bots and workflows follow enterprise design principles and are production-ready
• Support UAT, SIT, and troubleshooting efforts with engineering, QA, and platform teams
• Promote standardization, reusability, and continuous improvement across all Amazon Connect and GenAI implementations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related field
• 10+ years of experience in application architecture or technical leadership roles
• Hands-on experience with Amazon Connect, including digital routing, flows, and channel integrations
• Solid understanding of GenAI concepts, LLMs, Lex V2, Bedrock models, and conversational AI architectures
• Experience working with AWS services such as Lambda, API Gateway, DynamoDB, S3, CloudWatch, and Step Functions
• Ability to translate business requirements into technical design documents and system configurations
• Solid knowledge of microservices, REST APIs, event-driven architectures, and integration patterns
• Experience building or integrating chatbots, AI agents, or digital CX flows
• Solid understanding of scalability, performance tuning, latency optimization, and cloud security
• Experience collaborating with cross-functional teams including Product, QA, CRM, WFM, and Data Services

Preferred Qualifications:

• AWS or GenAI certifications
• Experience with Agile/Scrum methodologies and technical grooming practices
• Solid problem-solving and system analysis skills with attention to detail
• Ability to manage multiple initiatives and provide architectural guidance to developers
• Solid communication skills, capable of explaining technical concepts to non-technical stakeholders

*All employees working remote will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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