Senior Manager, Advanced Analytics, Fraud & Safety Operations

airbnb, Inc.; San Francisco (CA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Employee Travel Credits

Bonus and equity opportunities

Job summary

A leading hospitality company in San Francisco is seeking a Senior Manager, Advanced Analytics, Fraud & Safety Operations. In this role, you will lead a talented team to enhance data-driven safety measures for the global community. Responsibilities include managing analytical workflows, building user-friendly data tools, and leading incident response actions. The ideal candidate has over 8 years of analytics experience, strong SQL skills, and a proven track record in data product ownership. A commitment to privacy regulations and team leadership is essential.

Qualifications

• 8+ years of experience in analytics, risk, or safety.
• 3+ years of team leadership experience.
• Proven ownership of large-scale data products.

Responsibilities

• Own analytical workflows for platform safety controls.
• Lead 'war rooms' for high-severity incidents.
• Build data tools for non-technical teams.

Skills

Analytics

SQL

Data modeling

Experimentation design

Communication

Tools

Python

R

Job description

Senior Manager, Advanced Analytics, Fraud & Safety Operations

United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make:

Airbnb is entering a new era—reimagining how fraud, safety, and quality are measured, protected, and elevated across the digital landscape. Reporting to the Director of Advanced Analytics, Fraud & Safety, you will lead a dispersed team of ~8 advanced analysts tasked with turning safety measurement into governed, self‑serve decision systems for Policy, Ops, Legal, Product, and Engineering. You will be a pivotal leader safeguarding Airbnb’s global community. You’ll steer a multidisciplinary team that designs, delivers, and scales state‑of‑the‑art analytics for:

• Safety (physical & digital)

This role isn’t just about reporting what happened; it’s about building the systems that help Airbnb see around corners. You will democratize data access, build always‑on scenario simulators for fraud and safety, and turn incident impacts into seamless signals for continuous improvement. Your insights and systems will empower every stakeholder—from legal to operations, policy to product—to make bold, data‑driven, and context‑aware decisions in real time.

A Typical Day:

• Own end‑to‑end analytical workflows for platform safety controls: data ingestion, feature engineering, modeling, experimentation, and visualization.
• A core mandate is to co‑own and drive the enterprise‑wide “Safety Single Source of Truth” (SSoT) strategy —a unified, structured data asset and taxonomy that underpins decision‑making across Product, Operations, Policy, and Legal. Ensure metrics are future‑proof, privacy‑compliant, and globally scalable.
• Build self‑service, data tools that empower non‑technical teams to ask deep questions, run “what if” analyses, and generate actionable, data‑backed outcomes without gatekeeping.
• Craft compelling narratives and dashboards that surface insights to executives and cross‑functional teams.
• Cross‑Functional Execution
• Lead incident “war rooms,” presenting fast, actionable insights during high‑severity events.
• Contribute to policy design (e.g., connected‑accounts enforcement thresholds).
• Support external audits, law‑enforcement requests, and board‑level reporting
• Partner with Policy, Product, Engineering, Fraud and Safety Ops, and Legal to align analytics with global safety and privacy regulations (e.g., GDPR, CCPA).
• Operationalize frameworks that instantly assess and size the platform, reputational, and regulatory impact of safety incidents, enabling rapid escalation, crystal‑clear retrospectives, and lessons learned.

Your Expertise:

• 8+ years of experience in analytics, risk, or safety; 3+ years leading high‑performing teams.
• Proven ownership of large‑scale data products or taxonomies in a regulated environment.
• Strong SQL & data‑modeling expertise; experimentation design, familiarity with Python/R; working knowledge of ML pipelines.
• Deep understanding of:
• How to measure rare platform events with statistical rigor
• Global privacy and data‑protection standards (GDPR, CCPA, SOC 2, etc.).
• Skilled in incident impact scoping, post‑incident analytics, and scenario planning or tabletop exercises—translating insights into systematic improvements.
• Track record of enabling legal, policy, ops, product, and engineering teams to make independent, forward‑facing, data‑driven decisions via self‑service
• Exceptional storyteller with a flair for making complex analytics actionable for every audience, and for championing transformation deep into the organization

Good to Have:

• Prior work in marketplace, fintech, or travel/hospitality tech environments.
• Familiarity with real‑time decision engines, graph analytics, and anomaly‑detection frameworks.
• Experience leading hybrid teams (onsite/remote) and managing third‑party analytics vendors

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively‑led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We’ll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.