Senior Manager, Advanced Analytics

Viking Cruises US; Los Angeles (CA); Hybrid; USD 160,000 - 175,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) match

Medical, dental, vision

15 vacation days

Cruise eligibility

Gym membership discount

Theatre & travel discounts

Job summary

Viking Cruises is seeking a Senior Manager, Advanced Analytics in the Woodland Hills (Los Angeles) area for a hybrid role. You will lead analytics across Digital, Customer Experience, and Database Marketing, translating complex data into actionable business insights for senior leadership.

The ideal candidate has 8+ years in analytics, strong SQL skills, and experience with Databricks and Power BI. You will coach analysts, develop scalable reporting, and help shape measurement strategies and

Qualifications

• 8+ years of experience in advanced analytics or related fields.
• Proven track record leading analytics initiatives across technical and business teams.
• Strong SQL skills with Databricks or similar platforms.
• Experience developing dashboards and executive insights.
• Experience with customer, marketing, or journey analytics.
• Experience designing experiments and measuring incrementality.
• Strong communication and executive presentation skills.

Responsibilities

• Lead analytics across customer segments, digital channels, and promotions.
• Define KPIs and measurement strategies for digital and CRM initiatives.
• Translate data into actionable insights for senior leadership.
• Develop analytics platforms and self-service dashboards using Power BI and Databricks.
• Coach analysts and cross-functional partners on data-driven decision making.
• Lead complex analytics initiatives from problem to recommendations.

Skills

Analytical leadership

Executive communication

Problem-solving

Team coaching

Tools

Databricks

Power BI

SQL

Job description

Job Overview

The Senior Manager, Advanced Analytics leads analytics and measurement initiatives across Digital, Customer Experience, and Database Marketing. This role translates complex customer and marketing data into actionable insights and recommendations that drive business decisions.

The ideal candidate combines strong technical expertise with the ability to independently lead analytics from business question through analysis, recommendation, and executive communication.

This is a hybrid position based in our Woodland Hills, Los Angeles office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Key Responsibilities:

Advanced Analytics & Business Insights

• Lead analysis across customer segments, digital channels, web traffic, promotions, customer journeys, and upsell opportunities.
• Identify trends, performance drivers, and opportunities that inform business strategy.
• Translate complex data into clear insights and recommendations for senior leadership.
• Partner with stakeholders to turn business questions into structured analytical approaches.

Measurement & Experimentation

• Define KPIs and measurement strategies across digital, email, database, and customer journey initiatives.
• Design and evaluate test/control experiments, holdouts, and incrementality measurements.
• Translate testing results into recommendations for marketing and customer experience strategies.

Customer & Database Analytics

• Lead analytics for database growth, lead generation, conversion, engagement, acquisition, and retention.
• Identify drivers of customer growth, engagement, conversion, and attrition.
• Develop reporting that measures customer and database health.

Analytics Platforms & Self-Service

• Develop and scale analytics solutions using Adobe Analytics, Databricks, SQL, Power BI, and related platforms.
• Build Power BI dashboards, semantic models, reusable reporting, and Databricks Genie spaces.

AI & Predictive Analytics

• Advance self-service and AI-enabled analytics for analysts and business users.
• Develop trusted business context and definitions that improve the accuracy of AI-generated insights.
• Identify opportunities to use AI agents to automate analytical workflows.
• Apply predictive analytics and evaluate propensity, recommendation, and customer decisioning models.
• Translate model outputs into actionable business recommendations.

Analytics Leadership

• Lead complex analytical initiatives from problem definition through analysis, validation, and recommendation.
• Review analytical work for accuracy, rigor, business relevance, and clarity.
• Establish analytics standards and reusable best practices.
• Coach analysts and cross-functional partners on measurement, reporting, and data-driven decision-making.

Required Qualifications:

• 8+ years of experience in Advanced Analytics, Business Intelligence, Marketing Analytics, Customer Analytics, Data Science, or related fields.
• Demonstrated experience leading complex analytics initiatives across technical and business teams.
• Advanced SQL skills and strong experience with Databricks, Power BI, or comparable modern analytics platforms.
• Experience developing dashboards, reporting, analytical frameworks, and executive-level insights.
• Experience with customer, marketing, digital, or journey analytics.
• Experience designing or evaluating experiments, including test/control strategies, holdouts, or incrementality measurement.
• Experience with predictive analytics and translating model outputs into business decisions.
• Strong analytical, problem-solving, business judgment, and executive communication skills.
• Experience coaching analysts or providing analytical leadership across teams.

Preferred Qualifications:

• Experience with Databricks Genie or similar conversational analytics solutions and AI-enabled analytics workflows.
• Working knowledge of Python for analytics, modeling, or automation.
• Experience with propensity models, recommendation systems, or Next Best Action frameworks.
• Experience with semantic models, metadata management, data dictionaries, AI-ready documentation, or modern data governance.
• Experience in travel, hospitality, direct-to-consumer, e-commerce, CRM, or database marketing environments.

What We Offer You:

• Highly competitive compensation plan.
  • Salary range $160,000 - $175,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations.
  • Employees are eligible for annual discretionary bonus.
  • 401(k) plan with company match.
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
• Opportunity to take a free and/or discounted cruise.
• Highly subsidized gym membership.
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.

About Viking

Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams’ outstanding contributions.

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, fiveoceansand all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine,Chairmanand CEO Torstein Hagen oftensaysViking offers experiences ForTheThinking Person. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerinthe 2025 Readers’ Choice Awards. Viking is alsorateda “World’s Best” byTravel + Leisure—no other travel company has simultaneously received such honorsbyboth publications.