Senior Manager, Adjusting Services - Homeowners Liability (Hybrid)

American Family Insurance Agency Staff; Phoenix (AZ); Hybrid; USD 113,000 - 194,000; Full time

Benefits offered by this job

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off 23 days

Student loan repayment

Paid-family leave

Comprehensive health benefits

Job summary

American Family Insurance is seeking a senior leader to oversee a team of frontline managers handling homeowners liability and third-party claims.

This hybrid role requires coordinating with a Director of Adjusting Services and visiting multiple office locations within a 35-50 mile radius, including Phoenix, to support operations. You will drive performance, ensure regulatory compliance, manage the annual budget, and lead improvements while mentoring staff.

Qualifications

• 5+ years of experience in senior claims leadership or management.
• Thorough understanding of policy language and underwriting intent.
• Licensing in property and casualty claims.

Responsibilities

• Lead a team of frontline managers to deliver high-quality claims handling.
• Set goals, provide feedback, and support development and performance reviews.
• Oversee budgets, process improvements, and staff training.
• Ensure compliance with laws, regulations, and company standards.

Skills

Leadership

Claims knowledge

Regulatory compliance

Job description

Description

You will provide leadership for a team of frontline leaders/managers whose staff handle the settlement of homeowners liability and adjudication of 3rd party claims, involving the most technically challenging claims. You will report to a Director of Adjusting Services. In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Hopkins, MN 55343 or Phoenix, AZ 85034.

Position Compensation Range: $113,000.00 - $194,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Responsibilities

• Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team. Communicate and support organization mission, vision, values and policies.
• Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
• Maintain awareness of existing and proposed legislation, court decisions and new trends in claims litigation to monitor our compliance and recommend process changes.
• Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
• Review, evaluate and maintain file-handling process to meet company and statutory guidelines.
• Participate in corporate claims programs including quality file handling, process improvement and training of staff.
• Prepare and manage annual operating budget. Help prepare business plans.
• Identify and implement opportunities for process improvements.

Requirements

• 5+ years of experience strongly preferred.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated extensive knowledge of claim handling processes.
• Demonstrated thorough understanding of policy language, coverages and underwriting intent.
• Demonstrated organization and time management skills with the ability to work under pressure and adhere company productivity guidelines.
• Demonstrated claims handling experience and licensing.
• Demonstrated ability to recognize developing problems/conflicts and ability to resolve.

Licenses

• Obtain state specific property casualty claims licensing as required.
• Valid driver's license required plus an acceptable driving record.

Travel Requirements

• Up to 25%.
• Catastrophe duty up to 75% as applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.