Job Title
Senior Maintenance Manager
Job Description
Our Purpose: At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference.
C&W Services provides benefits, including a safety-first culture, development opportunities, weekly pay, and comprehensive benefits starting on day one.
Role Overview
As a Senior Maintenance Manager (SMM), you will lead maintenance and facility support activities for high-complexity sites, ensuring operational excellence and alignment with strategic goals. Reporting to the Regional Maintenance Manager (RMM), the SMM leads Maintenance Managers (MMs) and site teams, driving safety-first practices, fostering development, and maintaining strong client relationships. SMMs are expected to serve as strategic leaders who mentor other leaders, optimize performance, and deliver results aligned with C&W Services and client objectives.
Key Responsibilities
- 1. Leadership and Strategy
- Provide leadership and strategic direction to MMs and site teams, ensuring alignment with company and client goals.
- Communicate the company’s vision, mission, and strategic objectives to inspire and engage teams.
- Collaborate with RMMs to ensure regional goals are met and support client-specific initiatives.
- 2. Employee Development
- Mentor and coach MMs and site leaders to build leadership pipelines and succession plans.
- Foster a culture of inclusivity, collaboration, and innovation by empowering leaders to drive team performance.
- Ensure career development plans are implemented, reviewed quarterly, and aligned with team and company goals.
- 3. Safety Leadership
- Champion a safety-first culture by ensuring compliance with safety protocols, training, and corrective actions.
- Oversee safety metrics such as the Safety Leadership Index, and Good Catch/Near Miss reporting.
- Partner with Regional Safety Specialists to address site-specific challenges and lead initiatives to enhance safety performance.
- 4. Operational Excellence
- Drive performance in preventive and predictive maintenance programs to maximize uptime and reliability.
- Monitor and achieve key performance indicators (KPIs), including uptime, PM/PdM completion rates, and Permanent Corrective Actions (PCAs).
- Oversee the resolution of Site Issue Management (SIM) tickets to ensure operational continuity.
- 5. Client Collaboration
- Build and maintain strong relationships with site leadership, participating in Quarterly Business Reviews (QBRs).
- Act as a liaison to ensure seamless communication and alignment between C&W Services and the client.
- Collaborate with site leaders to identify and implement process improvements and enhance client satisfaction.
- 6. Financial and Administrative Management
- Manage regional budgets and oversee site-level financials, including travel, expenses, and inventory management.
- Ensure team compliance with administrative tasks, such as timesheet approvals and training completion within established timeframes.
- Monitor and report site performance metrics to align with client and organizational objectives.
Basic Qualifications
- Bachelor’s degree in Industrial Maintenance, Engineering, Management, or related field, or equivalent work experience.
- 7+ years of maintenance management experience, including leadership over MMs and multi-site operations.
- Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).
- Availability to provide 24/7 support and flexibility to travel as needed.
Preferred Qualifications
- Advanced degree in Engineering, Business Administration, or related field.
- Certification in maintenance management or reliability (e.g., CMRP, CRL, PMP).
- Experience leading high-complexity operations such as robotics-based fulfillment centers.
Physical Demands
- Ability to lift up to 50 lbs., crouch, kneel, bend, and reach as needed to install, move, or maintain equipment, including use of aerial lifts or ladders.
- Ability to perform tasks wearing PPE, including hard hat, face mask, face shield, and composite toe shoes.
- Ability to walk 6-12 miles daily, including climbing stairs or navigating multiple floors, to facilitate work across sites.
- Ability to operate in fluctuating temperatures and varying warehouse environments and work at a computer for 1-2 hours per day.
Compensation and Legal Notices
The compensation for the position is: $136,000.00 - $160,000.00. The company will not pay less than minimum wage for this role. The compensation offered will depend on factors such as location, market pay rates, and candidate experience.
C&W Services is an Equal Opportunity employer. We provide eligible employees with a comprehensive benefits package and respect all applicable laws regarding equal opportunity and accommodations. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and location when you contact us.