Senior Machine Learning Engineer–Field Engagement

Striveworks; Washington, Seattle (District of Columbia, WA, NC); Híbrido; USD 160.000 - 200.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical/dental/vision insurance

401(k) plan

Unlimited PTO

Paid parental leave

HSA and FSA plans

Resumo da vaga

Striveworks seeks a Senior Machine Learning Engineer—Field Engagement to drive hands‑on deployments of the Chariot product suite with federal and enterprise customers. You will own the technical journey from onboarding to value realization, configuring models, datasets, and workflows for successful trials.

You will work closely with customer teams, product, and engineering to ensure scalable, repeatable solutions while contributing to platform improvements and field resources.

Qualificações

• Requires a degree in a technical field (CS/engineering or equivalent).
• 6+ years of hands‑on ML/engineer experience, preferably with customer exposure.
• Strong fluency in AI/ML systems and cross‑functional collaboration.

Responsabilidades

• Become expert in Chariot product suite across Core, Forge, and vertical solutions.
• Run onboarding, demos, and workshops to drive customer value.
• Collaborate with customer engineers to design and deploy production AI systems and agents.
• Build data pipelines, ETL scripts, and integrations to connect customer data to inference endpoints.
• Own the technical relationship and troubleshoot issues through resolution.
• Advise customers on architecture decisions and best practices for adoption and expansion.
• Partner with Product/Engineering to implement high‑value platform improvements and features.
• Create reusable assets like sample code, guides, and templates for field use.

Conhecimentos

ML engineering

Python production

Cloud/ML systems

Strong communication

Security clearance eligibility

Customer-facing work

Formação

Technical degree (CS/Engineering)

Ferramentas

Python

Descrição da vaga

Senior Machine Learning Engineer–Field Engagement

\"In 36 months, agentic AI systems will be an operating reality across major institutions. We intend to be central to it.\" — Dr. Jim Rebesco, Cofounder and CEO, Striveworks

The government’s demand for AI is growing far faster than the systems required to support it. Fewer than 15% of federal AI programs have reached sustained production, despite billions of dollars invested. The models perform in testing, but they degrade in the real world. And when performance drops, trust goes with it.

Striveworks was built to solve that problem.

What you’ll build

Since 2018, we have delivered the most trusted AI systems operating in real‑world use cases—providing a layer of assurance underneath hundreds of deployed models that monitors performance, manages drift, and sustains systems long after they leave the lab.

As a Senior Machine Learning Engineer–Field Engagement at Striveworks, you’ll work directly with our customers during trials and early deployments of Chariot, our AI product suite spanning Chariot Core (our AIOps platform), Forge (our agentic harness), and vertical solutions. You’ll own the technical journey from first log in to real value—building the integrations, pipelines, and configurations that help customers solve meaningful problems with Chariot. You’ll carry that technical context from pilot through post‑sale, helping ensure that successful evaluations turn into lasting adoption.

Between customer engagements, you’ll have the freedom to invest in high‑value work shaped by what you’ve learned in the field: polishing rough edges in the product, contributing to platform improvements, building better onboarding and technical resources, and writing technical blogs and papers about new and exciting applications of our products or research with them.

Your day-to-day will include:

• Becoming an expert in the Chariot product suite: Develop deep, hands‑on fluency across Chariot Core, Forge, and our vertical solutions so that you can speak credibly to any part of the product and run a trial end to end.
• Getting customers to value quickly: Run hands‑on onboarding, demos, and workshops in the context of each customer’s actual use case. Identify the highest‑value problem to solve and then proactively drive it to working status, configuring the relevant models, datasets, agents, and workflows so customers start with a working environment rather than an empty platform.
• Co‑building with customer engineering teams: Work alongside customer engineers and machine learning (ML) teams to design and build production AI systems and agents on Chariot, from initial prototype through rollout.
• Building data pipelines and integrations: Develop ETL pipelines, scripts, and custom integrations to ingest customer data and connect their existing processes to our inference endpoints.
• Owning the technical relationship: Serve as the customer’s primary technical point of contact throughout the evaluation and early deployment. Troubleshoot issues directly, remove technical blockers, and own problems through resolution.
• Advising customers beyond the initial deployment: Help customers make sound architecture and implementation decisions, establish best practices, and understand relevant product capabilities and roadmap directions. Surface opportunities for deeper adoption and expansion for the Sales and BD teams to pursue.
• Partnering with Product and Engineering: Build fast‑turnaround, high‑value platform improvements alongside engineering when a trial needs something the product doesn’t yet do, and support the launch of new features with the field perspective.
• Scaling what you learn: Surface field feedback to the Product team, and build reusable assets such as example code, guides, documentation, and proof‑of‑concept templates.

What it’s like here

We lead with trust, treat each other with respect, and use candor consistently, kindly, and constructively. We care deeply about our work, and we find genuine satisfaction in doing it well. Above all, we take ownership—because we feel the weight of collective results personally. We are looking for people who share these values and are eager to put them into practice.

What we’re looking for

• A degree in a technical field (computer science, engineering, or similar)
• 6+ years of experience as an ML engineer, data scientist, forward‑deployed engineer, or in a similar hands‑on technical role, ideally with direct customer exposure
• Strong technical fluency in AI and ML systems, with the ability to work effectively across software engineering, data science, ML engineering, and infrastructure teams
• Strong software engineering skills, including the ability to write, read, and debug production‑quality Python and build pragmatic integrations, prototypes, and tooling
• Comfort with ambiguity: the ability to independently understand a problem, develop a plan, and execute without detailed step‑by‑step direction
• Experience deploying AI models and agents at scale
• Experience with AI model and agent evaluation, observability, or guardrails
• Strong customer communication skills and the ability to build trust with technical stakeholders
• US citizenship and eligibility and willingness to obtain and maintain a Secret (or above) US security clearance

The following isn’t required, but we’d love to see it:

• Experience with deploying large language models using vLLM
• Familiarity with cloud infrastructure, Kubernetes, APIs, distributed systems, or modern data and ML platforms
• Experience leading, managing, or mentoring small, cross‑functional engineering teams
• Active Secret (or above) US security clearance

This position offers a hybrid/on‑site work environment near one of our customer sites in the Washington, DC, Seattle, WA, or Raleigh‑Durham, NC, area. You will be expected to travel up to 25% of the time.

Compensation

The anticipated base pay range for this position is $160,000–$200,000/year. Striveworks’ total compensation package includes a competitive base salary, equity grants, and cash bonuses.

Benefits include:

• Medical/dental/vision insurance
• Voluntary life, long‑term disability, accident, and hospital indemnity insurance
• HSA and FSA (including dependent care FSA) plans
• 401(k) plan
• Unlimited PTO
• Paid parental leave

Ready to build systems that work for a mission that matters? Let’s talk.

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact People Operations at [e-mail] .

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete an employment eligibility verification form upon hire.

Striveworks is a participating employer in the E‑Verify program.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Striveworks’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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