Senior Logistics Manager - MedTech Scale-Up $140K

Hilo by Aktiia; Dallas (TX); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

ESOP program

Remote-first work model

Job summary

Hilo by Aktiia is seeking a Senior Logistics Manager to own day-to-day D2C logistics for Webshop and Amazon in the USA and Canada. This is a remote-first role with US eligibility and CET overlap, reporting into Operations with no direct reports.

You will manage a six-strong 3PL network, optimize inbound and outbound flows, and maintain tight cost controls while ensuring regulatory and quality standards for medical devices.

Qualifications

• 5+ years in logistics, fulfilment or supply chain operations.
• D2C/ecommerce and international distribution experience.
• Proven experience with 3PLs, carriers and cross-border shipments.
• Strong English communication.
• USA-based and willing to travel.

Responsibilities

• Own end-to-end D2C logistics for Webshop and Amazon in USA/Canada.
• Manage multi-3PL network and vendor relationships.
• Lead inbound transportation from factories to warehouses.
• Maintain inventory visibility and ensure on-time delivery.
• Define and track logistics KPIs and drive improvements.

Skills

Logistics Management

3PL Management

Cross-border Shipping

D2C / Ecommerce

ERP Tools

English Proficiency

Tools

ERP Systems

Job description

Senior Logistics Manager - MedTech Scale-Up $140K — Remote

This role sits at the intersection of scale-up growth and operational ownership — a strong career accelerator for supply chain professionals who want P&L‑adjacent responsibility without managing a large team. As an individual contributor owning a multi-3PL, multi-country D2C network, you'll build a rare combination of international logistics and ecommerce fulfilment expertise.

Compensation context: $125K–$140K base is at or slightly above market median for a senior logistics/supply chain manager in the US (Glassdoor benchmarks suggest $95K–$130K for similar roles). The ESOP sweetens the total package meaningfully if Hilo achieves a liquidity event — plausible given $96M raised and a US market launch.

• Multi-3PL orchestration across 6 global partners — highly transferable to any ecommerce or consumer goods company.
• Regulated medical device logistics (CE Mark, cold chain considerations) — a niche that commands premium salaries.
• Amazon FBA/FBM operations at scale — one of the most in-demand ecommerce logistics skills.
• International freight and customs (Asia-to-US lanes) — critical for global supply chain roles.

Green flags: Clear 30/60/90-day success milestones, remote-first culture, mission-driven product, and genuine growth potential as the network scales. Yellow flags: No direct reports limits immediate leadership development; CET overlap requirement means early mornings for West Coast hires. Best suited for someone ready to execute autonomously in a lean, fast-moving environment.

About Hilo by Aktiia

High blood pressure is the world's most common disease, causing 18M deaths each year. At Hilo by Aktiia, we're building a world where no lives are lost to its effects — with technology that helps people take control of their health.

We're a venture-backed scale-up with $96M raised from investors in Europe and the US. Rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM), our device is the world's only medically accurate, cuffless, continuous blood pressure monitor for daily use — clinically validated and CE Marked as a Class IIa medical device, now available in 12 countries. In July, we launched in the US.

We're a remote-first company headquartered in Neuchâtel, Switzerland, united by our passion for impact and innovation.

Role Overview

Every Hilo Band that reaches a customer on time is one more person who can start taking control of their blood pressure. As Logistics Manager you own our day-to-day D2C logistics execution end to end: Webshop and Amazon across the USA and Canada markets. That covers daily fulfilment and outbound logistics, inbound transportation from our factories to regional warehouses, last mile delivery, returns, and the daily relationship with our 3PLs and carriers.

Our network has grown to six third-party logistics partners worldwide, including our newest partner in the US. Your impact comes from running the operation superbly well every day, resolving issues before customers feel them, and steadily making the flows you own smoother, faster and more cost efficient. You contribute to our wider logistics strategy, while overall network architecture sits with Operations leadership. You work as an individual contributor without direct reports, in close collaboration with Manufacturing, Finance, Sales, Quality and Customer Service, with room to grow as the network scales.

Location: US-based, preferably East Coast. Must be authorised to work in the United States, with regular traveling. The role requires a minimum half-day working hours overlap with our European-based team (CET), and travel to team and business events quarterly (or as needed).

Core Responsibilities

End-to-End D2C Logistics Operations

• Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada.
• Run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns and issue resolution.
• Resolve exceptions fast and cleanly so customers never feel the friction behind the scenes.
• Contribute to planning and implementing the overall logistics strategy.

3PL and Carrier Management

• Manage and scale a multi-3PL network, including ramping up our newly launched US operation.
• Own SLAs, performance reviews and capacity planning across logistics partners.
• Be the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations.

Inbound and International Transportation

• Own inbound transportation from our factories (e.g., in China and Vietnam) to regional warehouses.
• Lead inbound carrier selection, route design, rate negotiation and cost-to-serve optimisation.
• Coordinate freight booking, shipping schedules and handover to logistics partners.
• Manage customs clearance processes and import documentation.

Product Integrity and Inventory Execution

• Ensure product integrity for devices that are sensitive to temperature, humidity and pressure.
• Maintain inventory visibility across warehouses and sales channels.
• Coordinate replenishment to avoid both stockouts and excess inventory.

Reporting and Collaboration

• Define and track logistics KPIs such as OTIF, lead time, cost per shipment and return rate, and report them so the business can act on them.
• Drive continuous improvement of the operations you run.
• Collaborate closely with Manufacturing, Finance, Sales, Quality and Customer Service.

Requirements

Background & Experience — Essential

• 5+ years in logistics, fulfilment or supply chain operations, ideally in D2C or ecommerce and international distribution.
• Proven experience managing 3PLs, carriers and cross-border shipments.
• Solid working knowledge of last mile delivery, Amazon fulfilment and international shipping fundamentals.
• Hands-on experience with logistics or ERP tools, and strong analytical skills.
• Excellent English, written and spoken.
• USA-based, and willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia and the USA.

Background & Experience — Nice to Have

• BSc in Business Administration, Supply Chain, Logistics or a related field. Equivalent practical experience counts just as much.
• Experience in medical device, pharmaceutical or other quality-regulated logistics.
• Experience setting up logistics operations in a new market.

How You Work

• You are a self-starter who thrives in a scale-up without a large support structure around you.
• You have a strong execution mindset and real attention to detail.
• You keep several issues moving in parallel and prioritise well under pressure.
• You communicate clearly, take ownership and bring solutions rather than problems.

What Success Looks Like

In Your First 90 Days

• Day 30: You know our network end to end — every 3PL, carrier, lane and system — and you are the go-to person for daily operational questions.
• Day 60: You run daily fulfilment and inbound execution independently, you have taken over the 3PL and carrier relationships, and you have named the three biggest sources of friction in the current flow.
• Day 90: Logistics KPI reporting runs on your cadence, your first improvement is live and measurable, and you are driving the ramp-up of our US operation.

After One Year

• Orders are fulfilled accurately and delivered on time, consistently across the Americas.
• Operational issues are identified early and resolved before customers are affected.
• Our US operation is running to SLA and scaling smoothly with demand.
• Cost per shipment and inbound cost-to-serve are trending down with no trade‑off in service.
• 3PLs and carriers experience us as a well‑run, well‑organised partner, and the customer delivery experience is consistently positive.

The base salary range for this role is $125,000–$140,000 USD, depending on experience and location, plus a comprehensive benefits package including health, dental, vision, and paid time off. In addition, we offer an attractive ESOP package, giving you the opportunity to participate in Hilo's long‑term success and growth.

Why Join Us?

Hilo by Aktiia is becoming one of the most important med‑tech companies, and you can be part of this exciting journey.

• Work on a mission that matters — transforming cardiovascular health at global scale.
• Be part of a fast‑growing, high‑impact, venture‑backed company.
• Collaborate with a diverse, passionate, and talented team.

Hilo by Aktiia is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.

Is this role fully remote or is office attendance required? The role is remote‑first with no office requirement, but you must be US‑based (preferably East Coast). You are required to overlap with the European CET team for at least half a day and travel quarterly to team events and warehouses globally. What is the salary range for this Logistics Manager position? The base salary range is $125,000–$140,000 USD depending on experience and location, plus health, dental, vision, paid time off, and an ESOP package. Do I need to be authorized to work in the US to apply? Yes, candidates must be authorized to work in the United States. The company does not mention sponsoring visas for this role. How much travel is involved in this role? The role involves quarterly travel to team and business events, plus occasional visits to warehouses in Switzerland, Germany, UK, Canada, Australia, and the USA. Is experience in medical devices required for this logistics role? Medical device or pharmaceutical logistics experience is listed as a "nice to have" rather than essential. The core requirements are 5+ years in D2C or ecommerce logistics with 3PL and cross‑border shipping experience.

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