Senior Lock Desk Coordinator

Genesee Regional Bank; City of Rochester (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

Genesee Regional Bank in United States (New York) seeks a Senior Lock Desk Coordinator to manage daily pricing and lock desk functions in the Secondary Mortgage Market. You will back up loan pricing, pipeline management, and timely delivery and sale of residential mortgage loans to investors.

The role requires a Bachelor’s Degree (Finance preferred) and 5+ years of mortgage secondary market experience, with direct lock desk exposure preferred.

Qualifications

• Bachelor’s Degree (Finance preferred) and 5+ years of mortgage secondary market experience.
• Direct lock desk experience preferred
• Strong knowledge of secondary market and mortgage program guidelines.
• Strong attention to detail.

Responsibilities

• Oversee the day-to-day Secondary Market pricing and lock desk functions including: Manage rate lock extension and relock requests.
• Manage lock reprices for changes and updates to loan and program parameters.
• Generate daily mortgage rate sheet and publish internally.
• Assist with reporting and tracking related to pricing and profitability.
• Assist Sales Team members on loan scenario reviews; including providing feedback on program and product eligibility and potential pricing options to ensure optimal deal flow.
• Administration of the mortgage product and pricing engine (PPE).
• Ensure loan data and pricing accuracy between PPE and investor rate sheets for all saleable products.
• Ensure bank’s MSR pricing is accurate across servicing retained products.
• Ensure bank’s margin structures, overlays, and lock policies are maintained within system.
• Analyze investor pricing and make rate/price update recommendations to management as appropriate.
• Manage system updates and perform issue analysis; including identifying root causes, managing vendor escalations, and providing timely resolutions.
• Analyze market trends, interest rate movements, and investor guidelines to determine optimal pricing strategies to support Sales Team while maintaining profitability metrics.
• Maintain strong knowledge of investor requirements and changes as they relate to loan sale.
• Provide initial and ongoing training to Sales Team on pricing policy, procedures, and systems.
• Facilitate the set-up of new investors, programs, and products to ensure seamless processing flow and successful loan sale.
• Work closely with Management to implement and communicate any operational changes.
• Provide back up for hedge reporting reconciliations and loan commitments
• Maintain up to date knowledge of mortgage regulations.
• Assist with investor follow up on disputable post close price adjustments and fees; tracking investor fees to identify and address trends.
• Serve as back up for investor purchase advice reconciliation.
• Interface regularly with Loan Originators, Operations staff, and outside vendors.
• Manage mortgage related projects and initiatives as directed by management.
• Actively participate in demonstrating the behaviors outlined in The GRB Experience.
• Other duties as assigned.

Skills

Attention to detail

Interpersonal skills

Team collaboration

Education

Bachelor’s Degree (Finance preferred)

5+ years mortgage secondary market experience

Job description

Primary Responsibility

The Senior Lock Desk Coordinator is responsible for daily pricing and lock management functions related to the Secondary Mortgage Market. They will support and provide back‑up for loan pricing, pipeline management, and timely delivery and sale of residential mortgage loans to the Bank’s investors.

Salary Range: $80,000 - $105,000

Primary Responsibility

The Senior Lock Desk Coordinator is responsible for daily pricing and lock management functions related to the Secondary Mortgage Market. They will support and provide back‑up for loan pricing, pipeline management, and timely delivery and sale of residential mortgage loans to the Bank’s investors.

Essential Functions

• Oversee the day-to-day Secondary Market pricing and lock desk functions including:
  • Manage rate lock extension and relock requests
  • Manage lock reprices for changes and updates to loan and program parameters
  • Generate daily mortgage rate sheet and publish internally
  • Assist with reporting and tracking related to pricing and profitability
  • Assist Sales Team members on loan scenario reviews; including providing feedback on program and product eligibility and potential pricing options to ensure optimal deal flow
• Administration of the mortgage product and pricing engine (PPE)
  • Ensure loan data and pricing accuracy between PPE and investor rate sheets for all saleable products
  • Ensure bank’s MSR pricing is accurate across servicing retained products
  • Ensure bank’s margin structures, overlays, and lock policies are maintained within system
  • Analyze investor pricing and make rate/price update recommendations to management as appropriate
  • Manage system updates and perform issue analysis; including identifying root causes, managing vendor escalations, and providing timely resolutions.
• Analyze market trends, interest rate movements, and investor guidelines to determine optimal pricing strategies to support Sales Team while maintaining profitability metrics.
• Maintain strong knowledge of investor requirements and changes as they relate to loan sale. Provide regular and timely updates to department on any investor program changes.
• Provide initial and ongoing training to Sales Team on pricing policy, procedures, and systems.
• Facilitate the set‑up of new investors, programs, and products to ensure seamless processing flow and successful loan sale. Work closely with Management to implement and communicate any operational changes.
• Provide back up for hedge reporting reconciliations and loan commitments
• Maintain up to date knowledge of mortgage regulations.
• Assist with investor follow up on disputable post close price adjustments and fees; tracking investor fees to identify and address trends.
• Serve as back up for investor purchase advice reconciliation.
• Interface regularly with Loan Originators, Operations staff, and outside vendors.
• Manage mortgage related projects and initiatives as directed by management.
• Actively participate in demonstrating the behaviors outlined in The GRB Experience.
• Other duties as assigned.

Education And Experience

Bachelor’s Degree (Finance preferred) and a minimum of 5+ years of mortgage secondary market experience, or the equivalent combination of education and experience.

• Direct lock desk experience preferred
• Strong knowledge of secondary market and mortgage program guidelines.
• Strong attention to detail

Competencies

• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
• Demonstrated PC literacy.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

The work environment is an indoor, climate-controlled office setting.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.