Senior Local Advanced Support Engineer

Socomec Sas; Arizona; On-site; USD 100,000 - 130,000; Full time

Job summary

Socomec North America seeks a Local Advanced Support professional to provide advanced technical and operational support for mission‑critical power systems across SOCOMEC product lines. You will coordinate with field service, TAS/TOS, engineering, and leadership to enable rapid stabilization and successful service deployments.

Role emphasizes escalation management, advanced commissioning, and field execution support, with a focus on safety, governance, and training for consistent service delivery

Qualifications

• Demonstrated experience supporting mission‑critical electrical power systems, critical infrastructure, industrial power systems, data center environments, or related technical service environments.
• Advanced field service, commissioning, technical support, power systems, controls, military service, or equivalent operational experience strongly preferred.
• Experience supporting UPS systems, battery systems, static transfer switches, integrated power systems, monitoring systems, or related mission‑critical infrastructure.

Responsibilities

• Serves as frontline technical support interface for customer and field service issues with remote troubleshooting and deployment readiness support.
• Provides advanced troubleshooting, commissioning support, and operational recovery guidance for mission‑critical power systems.
• Acts as primary escalation coordination layer between field personnel, engineering, and leadership during high‑risk events.
• Provides onsite or remote support during escalated operational events and high‑risk service activities.
• Maintains accurate technical documentation and escalation records to support continuity and improvement.

Skills

Mission-critical power

Field service

Power systems

UPS systems

Battery systems

Data centers

Education

BSEE

MSEE

Associate degree

Technical certifications

Military training

Tools

Remote diagnostic tools

Networking fundamentals

Cloud platforms

Remote connectivity platforms

Command-line tools

Manufacturer software tools

Windows environments

Job description

Socomec North America seeks a Local Advanced Support professional to provide advanced technical and operational support for mission‑critical power systems across SOCOMEC product lines. You will coordinate with field service, TAS/TOS, engineering, and leadership to enable rapid stabilization and successful service deployments.

Role emphasizes escalation management, advanced commissioning, and field execution support, with a focus on safety, governance, and training for consistent service delivery