Senior Loan Operations Specialist

Community Bankshares, Inc.; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

A regional banking institution is seeking a Senior Loan Operations Specialist-Team Lead responsible for overseeing loan operations. The role includes team leadership, customer service, and managing loan servicing processes. Ideal candidates will have strong leadership skills and a deep understanding of loan processing. The position offers a salary range of $60,000 - $80,000 per year, located in Atlanta, Georgia.

Qualifications

• Minimum of 5 years in a servicing environment.
• At least 3 years experience as a team leader.
• Proficient in using banking software.

Responsibilities

• Leads and supervises the loan operations team.
• Oversees the loan servicing lifecycle.
• Provides high-quality customer service to borrowers.

Skills

Strong leadership skills

Excellent communication skills

In-depth knowledge of loan processing

Strong critical thinking

Problem-solving skills

Ability to work independently

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Banking software programs

Job description

Overview

Senior Loan Operations Specialist-Team Lead is a supervisory position responsible for daily operations and overall management of the loan operations team, providing guidance and oversight. This role ensures efficient and accurate processing, servicing, and reporting of various loan types, including mortgage, consumer, small commercial, and lines of credit.

Responsibilities

• Team Leadership and Supervision: Leads, mentors, and supervises loan operations team; fosters a collaborative environment, promoting continuous improvement and accountability; monitors staff performance, conducts reviews, sets goals, and provides training and development opportunities.

• Loan Operations Management: Oversees loan servicing lifecycle, including new loan onboarding, payment processing, payoffs and collateral management; ensures accurate and timely servicing of the loan portfolio; develops, reviews, updates, and implements departmental processes and procedures to ensure efficient operations; ensures adherence to applicable government regulations and policies in servicing loans; assists with internal and external audit requests and compliance reviews.

• Process Improvement: Identifies areas for improvement in loan operations processes and implements solutions; stays abreast with system requirements, updates, and opportunities; assists with implementing new products and services, including testing and rollout.

• Customer Service And Communication: Provides high quality customer service to the borrower and assists with inquiries; communicates effectively with bank department managers/officers to ensure smooth workflow and positive working relationships; partners with subsidiaries to ensure smooth intracompany transaction processing and communication.

Required Skills/Abilities

• Strong leadership, team management and interpersonal skills
• Excellent communication (written and verbal) and problem-solving skills
• In-depth knowledge of loan processing and servicing functions
• Strong critical thinking and attention to detail
• Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions
• Understand and apply statutory and regulatory compliance matters as appropriate for your position
• Proficiently utilize a computer and the software applicable to this position

Education And Experience

• High School diploma or equivalent preferred
• Minimum of 5 years in servicing environment with at least 3 years additional experience as a team leader or supervisory capacity
• Demonstrated excellence in working with peer teams across organizations
• Proficiency in using Microsoft Office Suite and banking software programs and platforms

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to communicate. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

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Note
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Pay Range: 60,000 - 80,000 USD per year (LaGrange Branch Main; Buckhead, Georgia)