Senior Loan Operations Representative - (slor.1)

Nashoba Valley Chamber of Commerce; Michigan; Hybrid; USD 48,000 - 67,000; Full time

Job summary

Clinton Savings Bank is seeking a Senior Loan Operations Representative in a hybrid role at its Operations Center in Clinton, MA. The position requires an Associate degree and at least two years of loan servicing experience with a pay range of $48,000 to $67,000 annually.

The role involves accurate processing of financial transactions, escrow management, PMI reviews, and ensuring compliance with regulatory requirements across residential, consumer, and commercial loan servicing.

Qualifications

• Associate’s degree or equivalent relevant work experience.
• At least two years of loan servicing experience.

Responsibilities

• Process and maintain loans, payoffs, and discharge documents.
• Review escrow and property tax payments and PMI terminations.
• Monitor insurance renewals, UCCs, and force-placed coverage.
• Process loan payoffs, quotes, and related correspondence; ensure regulatory compliance.

Skills

Attention to detail

Organizational skills

Multitasking

Prioritization

Communication

Problem solving

Team-oriented

Education

Associate degree

Job description

Job Title: Senior Loan Operations Representative

Education: Associate Degree

Location: Clinton Savings Bank - Operations Center - Clinton, MA 01510 US (Primary)

Career Level: Experienced (Non-Manager)

Category: Administrative / Clerical

Job Type: Full-time

Job Description

This is a Hybrid position Pay range: $48,000 - $67,000

The Senior Loan Operations Representative performs duties related to the servicing of residential, consumer, and commercial loans including, but not limited to: book, review, and maintain loans, prepare and process loan payoff requests, prepare discharge documents, monitor and track hazard insurance renewals and cancellations, utilize third-party systems to update tax data and process real estate tax payments, review accounts for termination of Private Mortgage Insurance (PMI), process loan and GL transactions, research & resolve servicing issues and including but not limited to the following essential functions:

• Responsible for the prompt and accurate processing of financial transactions, including but not limited to: real estate taxes, fees, all escrow transactions, and loan payments.
• Reviews various reports to determine escrow disbursement for property taxes, PMI, hazard and flood insurance.
• Reviews monthly report for termination of PMI. Responds to borrower requests for cancellation and processes accordingly.
• Monitors and updates collateral and UCCs.
• Maintains insurance tracking report for force-placed hazard and flood insurance.
• Processes cancellation of force-placed hazard and flood insurance with third- party service providers in accordance with regulatory requirements.
• Process various file maintenance on appropriate system accurately and timely. File supporting documentation according to department procedure and/or regulatory requirements.
• Performs all related responsibilities of loan payoffs and discharges including, but not limited to: payoff quotes, letters to attorneys and customers, process payoff transaction, prepare discharge documentation, and review of closed file ensuring compliance with standards and regulations.

# of Hires Needed: 1

Exemption Type: Non-Exempt

Job Requirements

Associate’s degree or equivalent relevant work experience. At least two years of loan servicing experience.

Strong attention to detail and organizational skills. The individual must be able to successfully multi-task and have the ability to set priorities. Strong computer skills are essential with the ability to manage multiple monitors and applications simultaneously. Strong oral and written communication skills in both internal and external interactions. Demonstrated sound judgment, problem resolution, and decision making with minimal supervision. Industry and regulatory knowledge of various residential, consumer and commercial products and policies is desirable. Proven ability to effectively work in a team environment.

Clinton Savings Bank is an EOE Vet/Disability

Member FDIC Member DIF