Senior Loan Operations Representative

Clinton Savings Bank; Clinton, Northern (MA, KY); Hybrid; USD 48,000 - 67,000; Full time

Job summary

Clinton Savings Bank's Operations Center in Clinton, MA seeks a Senior Loan Operations Representative to service residential, consumer, and commercial loans, including processing payoffs, maintaining escrow, and ensuring regulatory compliance. This hybrid role requires attention to detail and the ability to manage multiple tasks.

The ideal candidate has an Associate degree and at least two years in loan servicing, strong organizational and communication skills, and a collaborative approach to

Qualifications

• Associate’s degree or equivalent relevant work experience.
• At least two years of loan servicing experience.
• Strong attention to detail and organizational skills.

Responsibilities

• Process real estate taxes, fees, all escrow transactions, and loan payments.
• Review reports to determine escrow disbursement for property taxes, PMI, hazard and flood insurance.
• Review monthly report for termination of PMI and respond to borrower requests for cancellation.
• Monitor and update collateral and UCCs.
• Maintain insurance tracking for force-placed hazard and flood insurance.
• Process payoff quotes, letters to attorneys and customers, and review closed files for compliance.

Skills

Loan servicing

Attention to detail

Organizational skills

Multi-tasking

Communication skills

Teamwork

Regulatory knowledge

Education

Associate Degree

Job description

Senior Loan Operations Representative - (slor.1)

Shift Type

Job Title

Senior Loan Operations Representative

Education

Associate Degree

Location

Clinton Savings Bank - Operations Center - Clinton, MA 01510 US (Primary)

Experienced (Non-Manager)

Category

Salary Grade

Date Needed By

Job Type

Full-time

Travel

Job Description

This is a Hybrid position Pay range: $48,000 - $67,000

The Senior Loan Operations Representative performs duties related to the servicing of residential, consumer, and commercial loans including, but not limited to: book, review, and maintain loans, prepare and process loan payoff requests, prepare discharge documents, monitor and track hazard insurance renewals and cancellations, utilize third-party systems to update tax data and process real estate tax payments, review accounts for termination of Private Mortgage Insurance (PMI), process loan and GL transactions, research & resolve servicing issues and including but not limited to the following essential functions:

• Responsible for the prompt and accurate processing of financial transactions, including but not limited to: real estate taxes, fees, all escrow transactions, and loan payments.
• Reviews various reports to determine escrow disbursement for property taxes, PMI, hazard and flood insurance.
• Reviews monthly report for termination of PMI. Responds to borrower requests for cancellation and processes accordingly.
• Monitors and updates collateral and UCCs.
• Maintains insurance tracking report for force-placed hazard and flood insurance.
• Processes cancellation of force-placed hazard and flood insurance with third- party service providers in accordance with regulatory requirements.
• Process various file maintenance on appropriate system accurately and timely. File supporting documentation according to department procedure and/or regulatory requirements.
• Performs all related responsibilities of loan payoffs and discharges including, but not limited to: payoff quotes, letters to attorneys and customers, process payoff transaction, prepare discharge documentation, and review of closed file ensuring compliance with standards and regulations.

# of Hires Needed

1

Exemption Type

Non-Exempt

Hiring Manager

Job Requirements

Associate’s degree or equivalent relevant work experience. At least two years of loan servicing experience.

Strong attention to detail and organizational skills. The individual must be able to successfully multi-task and have the ability to set priorities. Strong computer skills are essential with the ability to manage multiple monitors and applications simultaneously. Strong oral and written communication skills in both internal and external interactions. Demonstrated sound judgment, problem resolution, and decision making with minimal supervision. Industry and regulatory knowledge of various residential, consumer and commercial products and policies is desirable. Proven ability to effectively work in a team environment.

Clinton Savings Bank is an EOE Vet/Disability