Senior Living Care Navigator

Care Connect; New Castle (DE); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Company car

Growth opportunities

Flexible Delaware market

Job summary

Care Connect is expanding in Delaware. We are not a call center or a referral mill; we build real referral relationships, guiding families from crisis to stability with ethical, clinical awareness. You’ll own a territory, manage multiple active cases, lead in-services, and drive placement timelines with independence and accountability.

Expect a fast-moving, high-trust role with autonomy, company car, and opportunities to shape a growing, mission-driven senior living placement service.

Responsibilities

• Build and maintain referral-source relationships
• Secure and lead in-services
• Manage 8-15 active family situations at once
• Conduct discovery and assessments
• Coordinate tours and placement strategy
• Drive timelines without pressure or shortcuts
• Own client, referral-source, and market-development follow-through from start to finish
• Maintain accurate and timely CRM documentation, next steps, and pipeline activity
• You are expected to run your territory like your business

Job description

$125,000-$145,000 OTE | Company Car Included

Expansion Markets in Delaware - Flexible

Care Connect is expanding.

We are not a call center. We are not a referral mill. And we are definitely not a national franchise routing families through a script.

We operate at the intersection of ethics & performance. Our work feels good. Families never pay us.

We do not double dip. We turn down placements that are wrong.

Our team wins by doing the right thing, every single time.

If you are motivated by integrity and results, this is a place where you can build a meaningful career without compromising your standards.

This is fast-moving, high-trust work.

Within weeks, you can help a family move from crisis to stability. You will solve complex care challenges, build real referral relationships, and operate with autonomy and accountability.

We expect performance, clear communication, professionalism, preparation, and follow-through.

In return, we offer flexibility, ownership, growth, and the opportunity to help build something that is shaping the future of ethical senior living placement.

What This Role Actually Is

Not admissions.

It is relationship-driven sales executed with clinical awareness and emotional intelligence.

You will:

• Build and maintain referral-source relationships
• Secure and lead in-services
• Manage 8-15 active family situations at once
• Conduct discovery and assessments
• Coordinate tours and placement strategy
• Drive timelines without pressure or shortcuts
• Own client, referral-source, and market-development follow-through from start to finish
• Maintain accurate and timely CRM documentation, next steps, and pipeline activity

You are expected to run your territory like your business.

That means knowing your calendar, preparing before meetings, owning logistics, following through without repeated reminders, keeping your pipeline organized, communicating early when something is delayed or at risk, and closing loops with clients, referral partners, communities, and teammates.

What Success Looks Like

We believe in clarity.

Success here is measured by both results and execution.

By Day 90, you should be able to demonstrate:

• 3 move-ins or a verified placement pathway demonstrating successful placement competency
• 10 self-sourced leads generated through your own market-development activity
• Repeat referral behavior from key partners
• Meaningful community and referral-source coverage in your market
• A clear, organized pipeline with no loose ends

Just as important is how you get there.

• Prepare before meetings, in-services, and client interactions
• Own logistics and follow-through from beginning to end
• Communicate early when something is delayed, unclear, or at risk
• Keep your calendar, CRM, pipeline, and market responsibilities organized
• Follow through without repeated reminders
• Take ownership when something goes wrong and correct it quickly
• Represent Care Connect professionally with clients, referral partners, communities, and teammates

You will have autonomy.

You will also be accountable for both your results and how you execute.

What Makes Care Connect Different

We are a specialized senior advisory service with deep expertise in memory care and complex cases.

We do not cut corners to close deals, overpromise families, or operate transactionally.

That's why we have long-term market credibility.

We offer:

• Direct access to leadership
• Clear training and onboarding structure
• Defined 30 / 60 / 90 expectations

If you perform, you are trusted.

That trust comes with responsibility.

Who Thrives Here

You likely have experience in:

• Senior living
• Assisted living or memory care sales
• Hospice or home care business development
• Healthcare relationship management
• How referrals are earned
• How to ask for the meeting
• How to follow up consistently
• How to manage multiple cases without losing structure
• How to move families forward without pressure or shortcuts

You are proactive rather than reactive.

You do not need someone reminding you that an event needs food, a partner needs a response, a client needs follow-up, or a commitment needs to be completed.

You can work independently without becoming disconnected from the team.

You know when to solve something yourself and when to communicate early so the team can help.

You carry executive presence in facilities and empathy in living rooms.

Who This Is Not For

• Admissions-only mindset
• Ethical gray areas
• Inconsistent follow-through
• Waiting to be reminded or managed through basic responsibilities
• Disorganization in a fast-moving environmentDifficulty receiving feedback and adjusting quickly

Families trust us during critical moments.

Referral partners trust us with their reputation.

Your teammates trust you to follow through on what you say you will do.

That trust cannot be compromised.

If This Sounds Like You

You want meaningful work.

You want fewer hours but hold yourself to a high standard.

You want autonomy with accountability.

You want to help build something in a growing market.

We are not looking for volume applicants.