Senior Lifestyle Manager
Aurora
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Benefits offered by this job
Job summary
Qualifications
- Experience in relationship building with premium clientele.
- Ability to manage multiple priorities without compromising quality.
- Strong passion for engaging with the premium lifestyle ecosystem.
Responsibilities
- Manage and curate premium lifestyle experiences for members.
- Anticipate the needs of high-achieving individuals and suggest unique opportunities.
- Provide feedback to internal teams to improve services.
Skills
Job description
$150,000.00/yr - $150,000.00/yr
New York, USA
On Target Earnings: $150,000 ($100k base + $50k OTE Bonus, with uncapped commissions)
Meaningful early equity at our ground‑floor valuation with >100x upside potential.
Aurora is the lifestyle operating system for the world's leading post‑exit founders, athletes and creatives. Our conversation‑first mobile app empowers ultra‑high‑performance individuals and their teams to master their relationships, exploration and longevity. We operate across 5 lifestyle categories: travel, dining, experiences, luxury goods, and longevity.
To date, we have:
- raised $4m in funding from Tier 1 investors and entrepreneurs, including the founder of Velocity Black, early investors in Supercell & Deliveroo, the founder of Cleo and the President of VistaJet
- achieved industry‑leading engagement with our paying members, with an extensive member waiting list wanting access
- built a proactive, seamless product described as ‘magic' by our members
Our core team of 15 is searching for a full‑time Senior Lifestyle Manager to join our 8‑strong Member Experience Team. You will work directly with our Co‑Founders and founding Lifestyle Managers to shape and elevate Aurora's member experience, ensuring high‑touch service across every aspect of our product.
This role reports directly to Aurora's Co‑Founder & COO and has the potential & flexibility to rapidly grow into a leadership position across Business Operations, Member Experience, and Growth.
This is an opportunity to join an AI native company on the ground floor – elevating the leverage, accuracy and speed of top‑tier Lifestyle Managers through advanced technology – in a role with real ownership and speed of progression.
- We seek truth
- We are high‑leverage
- We are courageous
- We care deeply
- We believe impossible is an attitude
- High Leverage: Place a daily‑use product in the hands of the world's most ambitious and high‑achieving individuals and organizations, empowering them to maximize their global impact
- Cutting Edge AI: Gain hands‑on experience working with a revolutionary AI system, redefining lifestyle management at the highest level
- Generationally Defining: Play an essential role in building the Apple of premium lifestyle management – a >$100bn opportunity at the intersection of technology, luxury, and longevity
Aurora was founded in 2024 by:
- Jonah Lowenstein, previously backed by the investors & operators behind Facebook, Spotify and Venmo
- Aurelius Zwick, UK Young Entrepreneur of the Year
- Dmitry Ogurtsov, former Director of Engineering at Workbounce (conversational AI tool acquired by ZoomInfo)
Aurora's Chairman is Alex Macdonald, founder of premium digital concierge Velocity Black (acquired by Capital One for $300M).
We've raised $4M from tier‑1 investors in this space, including Boost Capital, Koro Capital, Profluence VC, EQT Angel Fund, the Founder of Cleo, the Founder of Wander, the Founder of Velocity Black, and the President of VistaJet US.
- Work with our industry‑leading internal AI to manage and curate premium lifestyle experiences for members proactively & on‑demand, ensuring recommendations seamlessly fit their personal parameters
- Manage relationships and secure reservations for premium experiences, dining, luxury goods, and wellness through our proprietary networks
- Anticipate the evolving needs of high‑achieving individuals, proactively suggesting unique opportunities that enhance both their personal and professional lives
- Cultivate deep knowledge and inventory around the latest trends in luxury & bespoke services, products, and experiences to ensure Aurora stays ahead of member expectations
- Provide front‑of‑line insights and feedback to internal teams, including Product, Engineering, and Operations, to help improve Aurora's services and drive our AI improvements
- Potentially fed up with using outdated systems, dealing with slow‑moving bureaucracy, or wanting to scale your premium customer service knowledge, network, and experience into a global digital platform, working alongside other ultra‑high‑performance, entrepreneurial lifestyle experts
- A consistent out‑performer with deep experience in relationship building & premium clientele advisory, ideally with deep lifestyle knowledge & network in New York
- You're a highly conscientious person who thrives in a fast‑paced environment, capable of simultaneously managing and prioritizing multiple priorities across core lifestyle domains (e.g., dining, experiences, wellness, luxury goods) without compromising on quality
- A proactive problem‑solver who anticipates and solves for client needs, constantly going above and beyond to personalize curations and create memorable experiences
- A clear and concise communicator who can adapt messaging to different audiences, effectively set expectations, and maintain engagement and trust.
- You have a strong passion for:
- Engaging with the premium lifestyle ecosystem, including services, products, and brands
- Holistic well‑being and integrating longevity, personal growth, and self‑discovery into experiences
- Prepared to work demanding and flexible hours to successfully serve the needs of our global clientele
- Competitive salary + performance‑based bonus
- Founding stock options package on the ground floor of a $10bn+ opportunity
- Lifestyle access perks at exclusive events and Aurora services
- Whoop or Oura Ring on us
- $1,500 annual education budget
- Whatever tech you need to do your best work
- Generous parental leave
- Comprehensive health benefits, with 90% coverage including dental and vision
Mid‑Senior level
Full‑time
Other
IT Services and IT Consulting
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