Senior Licensed Client Service Representative

Fortune Financial; Hopkins (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Fortune Financial is seeking a Senior Client Services Representative to support advisors and clients through account servicing, operational support, and relationship management. This in-office role emphasizes on-site collaboration and responsive client service.

The ideal candidate holds active Series 7 and Series 66 (or Series 63/65), with experience in financial services or wealth management, and strong MS Office skills.

Qualifications

• Active Series 7 license required.
• Active Series 66 license, or Series 63/65.
• Experience in financial services, wealth management, or related industry.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• High accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Professional demeanor and confidentiality commitment.
• Ability to prioritize work amid changing needs.

Responsibilities

• Serve as a primary contact for client service inquiries and requests.
• Support opening, maintenance, and servicing of investment, insurance, annuity, and retirement accounts.
• Process trades and other transactions when licensed and authorized as directed by Financial Advisors.
• Prepare materials and documentation for client meetings.
• Follow up on meeting actions and service requests.
• Maintain accurate client information and activity records in CRM systems.
• Coordinate with broker/dealers, custodians, insurance carriers, and service providers.
• Identify opportunities to improve internal processes and workflows.
• Maintain records per regulatory and retention requirements.
• Utilize firm-approved technology platforms to support account management and client service.
• Perform other duties as assigned by Director of Client Services.

Skills

Active Series 7 license

Series 66/63/65

Client services experience

Microsoft Office

Communication skills

Time management

Teamwork

Confidentiality

Tools

Redtail CRM

Microsoft Office

Job description

Fortune Financial is an established financial services practice that provides personalized financial planning and wealth management services to individuals, business owners, corporate executives, and their families. Our team works closely with clients to understand their goals and develop financial strategies aligned with their needs and objectives.

We are seeking a Senior Client Services Representative to support advisors and clients through account servicing, operational support, and relationship management activities. This position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced environment.

This is an in-office position where team collaboration and client support are conducted primarily on-site.

Position Responsibilities:

Responsibilities include, but are not limited to:

• Serve as a primary point of contact for client service inquiries and requests.
• Support the opening, maintenance, and servicing of investment, insurance, annuity, and retirement plan accounts.
• Process trades and other transactions, when appropriately licensed and authorized, as directed by Financial Advisors.
• Prepare materials and documentation for client meetings.
• Follow up on meeting action items and service requests.
• Maintain accurate client information and activity records within Redtail CRM and other applicable systems.
• Coordinate with broker/dealers, custodians, insurance carriers, and other service providers regarding account servicing and operational matters.
• Assist in identifying opportunities to improve internal processes and workflows.
• Maintain records in accordance with applicable regulatory, compliance, and record-retention requirements.
• Utilize firm-approved technology platforms to support account management and client service functions.
• Perform other duties as assigned by the Director of Client Services.

Qualifications:

Required:

• Active Series 7 license.
• Active Series 66 license, or Series 63/65.
• Previous experience in financial services, wealth management, or a related industry.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Professional demeanor and commitment to maintaining confidentiality.
• Ability to prioritize work and adapt to changing business needs.

Preferred:

• Experience supporting Financial Advisors in a wealth management or financial planning environment.
• Experience working with client relationship management (CRM) systems.
• Familiarity with investment, retirement, insurance, and annuity products.

Compensation & Benefits:

Eligible employees may participate in the firm's benefits programs, which currently include:

• Paid Time Off (PTO), including vacation and holidays.
• Medical and Dental insurance.
• Employer-paid Life Insurance.
• Short-Term Disability and Long-Term Disability insurance.
• 401(k) plan with profit-sharing, subject to plan provisions.

Compensation will be commensurate with experience, qualifications, and applicable licensing.