Senior Level Call Center Supervisor | Call Center Supervisor [COC0023022]

ProSidian Consulting, LLC; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

A consulting firm is seeking a Senior Level Call Center Supervisor for program support near Charlotte, NC. Responsibilities include managing staff and budgets while monitoring KPIs. Ideal candidates have over 5 years of leadership experience in the call center field with a preferred Bachelor's degree. Competitive compensation and benefits are offered.

Benefits

Competitive Compensation

Group Medical/Dental/Vision

401(k) Retirement Savings Plan

Vacation and PTO

Referral Bonus

Qualifications

• 5+ years of contact/call center leadership.
• Bachelor’s degree preferred.
• Competencies include business acumen and adaptability.

Responsibilities

• Manage staff, budgets, and operational strategy.
• Monitor KPIs and implement improvements.
• Oversee vendor or outsourced partner relationships.

Skills

Strategic planning

Leadership

Data analysis

Teamwork

Communication

Education

Bachelor’s degree preferred

Job description

Overview

ProSidian Seeks a Senior Level Call Center Supervisor for Program Support on an Exempt 1099 Contract near Charlotte, NC, supporting Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a Contract Contingent or Contract W-2 (IRS-1099) role with potential to convert to a full-time W-2 position.

Responsibilities and Duties

• Senior Level Call Center Supervisor responsibilities for the COC0023022 engagement include managing staff, budgets, and operational strategy.
• Monitor KPIs and implement improvements.
• Coordinate technology and system upgrades.

Qualifications

• 5+ years of contact/call center leadership.
• Bachelor’s degree preferred.
• Skills: strategic planning, leadership, data analysis.
• Competencies: business acumen, adaptability, results orientation.
• Ancillary duties include overseeing vendor or outsourced partner relationships and leading disaster recovery planning for operations.
• Other details: may manage multi-site operations.

Education / Experience Requirements

• Bachelor’s degree preferred.

Skills

• Strategic planning, leadership, data analysis.

Core Competencies

• Teamwork: ability to foster teamwork and lead projects.
• Leadership: ability to guide colleagues on projects.
• Business Acumen: understanding of business processes, data, systems, and people.
• Communication: effective written and oral communication with stakeholders.
• Motivation: pursuit of quality and optimal client/firm solutions.
• Agility: ability to transition between projects and workstreams.
• Judgment: prudent decision-making considering stakeholders and long-term impact.
• Organization: ability to manage projects and prioritize tasks.

Note: This role may oversee vendor relationships and disaster recovery planning as part of its responsibilities.

Benefits and Highlights

ProSidian Employee Benefits and Highlights: We offer an Employee Benefits Program designed to promote health and personal welfare for full-time employees, including:

• Competitive Compensation: Pay range with group health benefits, pre-tax benefits, and performance incentives. Company contributions toward medical/dental plans; pre-tax deductions apply.
• Group Medical/Dental/Vision: Plans through BC/BS, Delta/Aetna/Guardian/MetLife for dental; vision through Aetna/VSP.
• 401(k) Retirement Savings Plan: Pre-tax Safe Harbor plan with company match and access to personal financial planning.
• Vacation and PTO: Vacation/Sick days and holidays.
• Pre-Tax Payment Programs: Flexible Spending Account options for eligible employees.
• Purchasing Discounts & Savings Plans: Corporate perks for eligible employees.
• Security Clearance: Often required for federal engagements.
• Referral Bonus: Up to $5k for referrals employed for 90 days.
• Performance Incentives: Incentives tied to client engagement.
• Disability and Life Insurance: Short/Long-term disability and supplemental life options.

Additional Information

ProSidian is an equal opportunity employer. Applicants are considered without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. All information will be kept confidential per EEO guidelines. ProSidian supports veterans and participates in relevant initiatives to encourage veteran applicants.

For easy application, use the career site at http://www.ProSidian.com or send resumes and salary expectations to [e-mail] and [e-mail]. Only candidates meeting the required criteria will be considered.

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