Senior Leasing & Service Professional

Bridge Property Management; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K matching

Paid Time Off

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Bridge Property Management seeks a Senior Leasing and Service Professional to lead on-site leasing operations, drive new lease production, and coach the leasing team. You will supervise lead management, conversions, and ensure customer service standards are met.

You will coordinate pricing, outreach, and marketing strategy while supporting escalated leasing issues and Fair Housing compliance. This role requires strong communication and leadership skills to influence team performance and achieve

Qualifications

• Experience leasing multifamily properties with proven sales results.
• Experience coaching and supervising leasing/service teams.
• Strong communication and accountability required.
• College degree or equivalent experience preferred.

Responsibilities

• Generate new leases and meet monthly leasing goals.
• Coach, motivate, and train leasing and service team members.
• Oversee lead management, tours, and follow-up execution.
• Monitor leasing KPIs and identify improvement opportunities.
• Maintain closing ratio per company standards.
• Collaborate on pricing, outreach, and marketing strategy.
• Handle escalated prospect or leasing issues.
• Ensure Fair Housing compliance and sales processes.

Skills

Multifamily leasing experience

Sales and prospecting

Leadership and coaching

Communication and accountability

CRM and lead management proficiency

Team motivation and performance

Negotiation and closing

Education

College degree or equivalent

Tools

Property management software

CRM / lead management systems

Excel reporting

Digital marketing platforms

Job description

The Senior Leasing and Service Professional leads the leasing function for the community, drives new lease production, coaches the leasing team, and ensures leasing and customer service standards are consistently met.

Key Responsibilities

• Generate new leases and achieve monthly leasing goals
• Coach, motivate, and train leasing and service-oriented team members
• Oversee lead management, tour conversion, and follow-up execution
• Monitor leasing KPIs and identify improvement opportunities
• Maintain closing ratio in accordance with company standards and performance expectations
• Partner with onsite leadership on pricing, outreach, and marketing strategy
• Support escalated prospect or leasing issues
• Ensure compliance with Fair Housing and company sales processes

Required Qualifications

• Prior multifamily leasing experience
• Demonstrated sales success in customer-facing environments
• Leadership, coaching, or supervisory experience
• Strong communication and accountability skills

Preferred Qualifications

• 1–3 years of business-to-consumer sales experience
• College degree or equivalent relevant experience
• Experience managing leasing metrics and conversionsCOMMUNICATION SKILLS
• Excellent leadership, coaching, and motivational communication skills
• Strong sales coaching and performance feedback abilities
• Ability to communicate leasing expectations, goals, and performance standards clearly
• Strong conflict management and customer service recovery skills
• Ability to present professionally to prospects, residents, and leadership teams
• Strong negotiation, persuasion, and closing communication abilities
• Ability to influence team performance through effective communication and accountability
• Strong collaboration and partnership skills across departments

Technology Skills

• Advanced proficiency with property management, CRM, and lead management systems
• Ability to analyze leasing KPIs, conversion metrics, and traffic reports
• Strong Microsoft Office proficiency including Excel reporting functions
• Experience using digital marketing and outreach platforms
• Ability to manage online reputation and resident communication tools
• Ability to train and coach team members on operational systems and technology
• Familiarity with pricing, revenue management, and competitor tracking tools preferred

Physical/Work Requirements

• Frequent onsite presence, tours, desk work, and customer interaction
• Weekend availability as business needs required

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHY JOIN BRIDGE PROPERTY MANAGEMENT?

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

What We Offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

JOB CODE: 1001129