Senior Lease Analyst (Rent)

Colliers International; Michigan; Remote; USD 85,000 - 105,000; Full time

Job summary

Colliers International is seeking a Senior Lease Analyst to manage global lease administration, client relationships, and centralize schedules and reports. You will operate within a remote, multi-location environment supporting large accounts with a focus on rent presentment and related activities.

The role requires strong client management, attention to contract details, and the ability to coordinate with a global team to ensure timely delivery of lease-related services.

Qualifications

• Responsible for managing Lease Administration functions for global accounts.
• Develops and maintains client governance programs, reporting cadence, and reviews.
• Ensures understanding of client agreements, scope, fee structure and billing info.

Responsibilities

• Serve as the main point of contact for clients and internal stakeholders on lease administration.
• Maintain understanding of client agreements including scope, fees, billing frequency and payee info.
• Conduct regular meetings to present portfolio updates and performance reports.
• Develop and maintain governance programs for client communications and reviews.
• Track expirations, option dates and critical lease information.
• Manage escalations and mitigate project risks.
• Ensure global team delivers services per contracts and client standards.
• Participate in presentations for new or existing clients and support new business pitches.
• Oversee data entry and management tasks across global teams.
• Establish weekly internal cadence for updates and issue tracking.

Skills

Client relationship management

Lease administration

Project management

Communication

Meetings facilitation

Global accounts

Tools

Colliers360

WorkTrac

Dashboards

Job description

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

This is a Remote working arrangement out of Various locations listed.

About you

The Senior Lease Analyst - RENT is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team. This position primarily manages medium to large accounts characterized by high complexity, often within a global account management framework, with an emphasis on global rent presentment or rent payment activities.

In this role, you will…

• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters
• Understand client business objectives, real estate portfolio strategy, and service expectation's
• Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered and maintained as a client contract in WorkTrac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc.
• Track, maintain, and communicate all expirations, option exercise dates, and other critical information.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Manage client escalations and ensure timely resolution of issues.
• Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure global team is delivering services per the client specific process and contract.
• Participate in presentations to new or existing clients for new business pitches.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions.
• Prepare and lead with impactful communication and professional presence.
• Foster effective communication and demonstrate professional presence, actively engaging with all team members to promote a collaborative environment.
• General understanding of AI technology and openness to adapting to the evolution of technology.
• Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as may be required for assigned accounts.
• Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc.
• Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed