Senior Learning Experience Designer

Mountain America Credit Union; West Jordan (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Mountain America Credit Union is seeking a Sr. Learning Experience Designer to design, develop, and evaluate high-impact learning experiences that support business priorities and improve employee performance.

You will lead strategic initiatives, create content across modalities, and partner with stakeholders to deliver scalable curricula. The role requires advanced expertise in instructional design, learning strategy, and data-informed evaluation, with a strong emphasis on collaboration and

Qualifications

• Minimum of 5 years instructional design experience or curriculum development.
• Bachelor's degree in Education or Instructional Design, or two additional years of equivalent work experience.
• Experience working in a team-oriented, collaborative environment; project management experience preferred.
• Knowledge of ADDIE/SAM content development models.
• Proficiency with e-learning tools to create SCORM-compliant, web-based training.
• Ability to analyze data to evaluate learning outcomes and impact.

Responsibilities

• Lead strategic learning initiatives by consulting with leaders and stakeholders to assess performance gaps and design scalable solutions.
• Translate complex challenges into actionable learning strategies and measurable outcomes.
• Engage stakeholders, facilitate meetings, and drive alignment and follow-through.
• Collaborate with facilitators and partners to ensure effective delivery, adoption, and reinforcement of programs.
• Develop design plans, storyboards, prototypes, and assets across modalities (eLearning, ILT, microlearning, video).
• Evaluate learning experiences against objectives and synthesize insights for improvement.
• Manage multiple learning projects with autonomy, delivering high-quality outputs at scale.

Skills

Instructional design

Curriculum development

Project management

Data analysis

Stakeholder engagement

Verbal/written communication

Education

Bachelor's degree in Education or Instructional Design

Two additional years of equivalent instructional design experience

Tools

Articulate

Canva

Adobe Creative Suite (InDesign)

Microsoft Office (Teams, Word, PowerPoint, Excel)

Job description

Please reference the schedule and minimum qualifications listed below before applying.If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.Job SummaryAt Mountain America, the Sr. Learning Experience Designer is responsible for designing, developing, and evaluating high-impact learning experiences that support business priorities, build capability and improve employee performance. This role brings advanced expertise in instructional design, learning strategy, content development, project management, and learning assessment to create scalable programs and curricula for diverse, cross-functional audiences. The Sr. Learning Experience Designer partners closely with business stakeholders, Learning and Development leaders, program managers, subject matter experts, and other designers to deliver effective, engaging, and measurable learning solutions across the credit union.Job DescriptionTo be effective, an individual must be able to perform each job duty successfully.Learning Strategy and Needs AnalysisLead strategic learning initiatives by consulting with business leaders, stakeholders, and subject matter experts to assess and identify performance gaps, define learning objectives, and design scalable learning solutions that align with business priorities and drive measurable impact.Translate complex, ambiguous challenges into actionable insights and learning strategies by connecting data to learning and business outcomes, stakeholder input, and business context to identify root causes and system-level solutions.Stakeholder Engagement and InfluenceLead stakeholder engagement by facilitating meetings, influencing decisions, driving alignment, and ensuring proactive follow-through.Partner with stakeholders and program managers to clarify expectations, resolve issues, and support successful project outcomes.Foster positive team member and stakeholder experiences through responsive, respectful, and solution-focused service.Collaborate with facilitators and business partners to support effective delivery, adoption, and reinforcement of learning programs.Guide, coach, and peer review other learning designers to strengthen quality, consistency, and team capability.Instructional Design and Learning DevelopmentDevelop design plans, storyboards, prototypes, and learning assets that translate approved learning strategies into effective, engaging learning experiences.Create engaging learning experiences across modalities, including eLearning, instructor-led training, microlearning, video, and performance support tools.Aid in developing capability through practice, experimentation, collaboration, and reflection in the flow of work.Apply creative, evidence-based design approaches that build capability, improve learner engagement, and strengthen performance outcomes.Learning Evaluation, Data Analysis, and Continuous ImprovementPartner with Learning Program Managers to evaluate learning experiences against clear objectives and measurable outcomes by analyzing performance data, learner behavior, feedback, and observed application.Synthesize insights into clear reports, visual summaries, and recommendations that improve learning effectiveness, efficiency, and business impact.Stay current on learning trends, instructional design practices, technology tools, and emerging approaches to strengthen learning solutions.Project Management and ExecutionManage multiple learning projects with a high degree of autonomy, making sound decisions, prioritizing work, and delivering results with minimal oversight.Produce high-quality deliverables at scale while maintaining accuracy, clarity, consistency, and audience relevance.Maintain organized project documentation, including design plans, storyboards, timelines, decisions, and evaluation data.Technology, Innovation, and Professional GrowthLeverage tools such as Storyline, Canva, Adobe Creative Suite, data analytics platforms, and emerging technologies to create dynamic, data-informed learning experiences.Pilot AI, gamification, adaptive learning, and process improvements that increase innovation, efficiency, and learning impact.Perform other duties as assigned.KNOWLEDGE, SKILLS, and ABILITIESThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Education and ExperienceTypically requires minimum of 5 years instructional design experience or curriculum development.Bachelor's degree in Education, Instructional Design, or a closely related field or two additional years of equivalent work experience in instructional design required.Experience working in a team-oriented, collaborative environment requiredProject Management experience preferred.Knowledge & SkillsThorough knowledge and application of methods or procedures in learning needs analysis, adult learning theory, curriculum development and design.Advanced knowledge of adult learning theory and instructional learning concepts.Problem solving skillsVerbal/written communication skillsLeadership and Organization DevelopmentCollaborates with peers to deliver results and build organizational capacityStrong contribution to team effectivenessDevelops multifunctional base level skillsScope and Strategic ImpactBegins to apply knowledge to implement programsAnalyzes data to summarizeSupports program delivery through the practical application of basic discipline knowledge with limited guidanceApplies subject matter knowledge to solve common business issues within established guidelinesEvaluates unique circumstances and assists in making recommendationsDevelops practical knowledge of applications within business environmentAnalytical Thinking & Problem SolvingWorks on problems / projects of diverse complexity and scopeExercises independent judgment within generally defined procedures and practices to identify a solutionSeeks advice in order to make decisions on complex business issuesOther Skills and AbilitiesProficiency in e-learning tools such as Articulate to create interactive, SCORM-compliant, web-based training deliverablesStrong working knowledge of Canva and Adobe Creative Cloud software, particularly InDesignProficiency in the use of computer equipment and software, including strong working knowledge of Microsoft Office, including Teams, Word, PowerPoint, ExcelExperience with building and maintaining courseware and participant databasesApplies graphic design principles to enhance visual appeal and learner engagement.Experience creating, editing, synchronizing and/or recording both audio and video for web-based learningApplies instructional design models and adult learning principles to develop effective learning materials.Knowledge of ADDIE/SAM content development modelsAbility to write effective copy, instructional text, audio/videoA strong digital portfolio is a must.Ability to work both autonomously and collaboratively in a fast-paced environment.Excellent interpersonal skills, specifically in collaborating and leading out with internal and external teamsData analytics in the learning fieldPHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsAbility to sit, talk and hear consistentlyVision RequirementsClose vision (clear vision at 20 inches or less)Distance vision (clear vision at 20 feet or more)Color vision (ability to identify and distinguish colors)Weight Lifted or Force ExertedAbility to lift up to 10 pounds frequently and up to 25 pounds occasionallyEnvironmentalThere are no unusual environmental factors (such as a typical office)Noise EnvironmentModerate noise (business office with computers and printers, light traffic)***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.