Senior Lean Consultant

20 Northeast Georgia Medical Center, Inc.; Gainesville (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Northeast Georgia Health System in Gainesville, GA seeks a Senior Quest Coach to lead and evaluate improvement work across the Quest Management System. You will facilitate interdisciplinary teams, coach leaders, and champion lean transformation, driving organizational development and culture change.

Responsibilities include data-driven analysis, coaching, and delivering training on continuous improvement. This role requires experience with A3 thinking, PDCA, and collaboration with executives and

Qualifications

• Lean transformation leadership experience in healthcare or manufacturing/service industries.
• Experience facilitating multi-disciplinary teams and driving value-stream improvements.
• Strong coaching and communication skills across all levels of an organization.

Responsibilities

• Lead design, development, delivery and evaluation of improvement work.
• Facilitate cross-functional improvement projects and coach leaders.
• Analyze data and trends to SMART improvement targets.
• Develop and deliver training on Lean principles and Quest methodologies.
• Communicate project outcomes and progress to stakeholders.

Skills

Lean Six Sigma

Coaching

Leadership

Project Management

Communication

Education

Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs

Tools

A3 Thinking

PDCA

Process Mapping

Job description

Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Morning - Afternoon

About the Role

Job Summary The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Senior Quest Coach (SQC) is a leader who manages the design, development, delivery and evaluation of improvement work. Primary responsibilities include facilitating interdisciplinary customer teams, being a role model of Quest principles, management system coaching, education, people development, and functions as a champion for the NGHS Quest for Excellence. The SQC utilizes continuous improvement methodologies, business management skills, and leadership/organizational development philosophies to advance the system's cultural transformation and Quest Management System at all levels.

Minimum Job Qualifications

• Licensure or other certifications: Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification
• Educational Requirements: One of the following: Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs. OR 5 years equivalent experience leading continuous improvement work in manufacturing/service or healthcare industry OR Lean, Lean Sigma, Change Management, Coaching or Project Management Certification.
• Minimum Experience: 5 years’ experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.

Other: Preferred Job Qualifications

• Licensure or other certifications: Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer
• Preferred Educational Requirements: Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program
• Preferred Experience: 10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking

Job Specific and Unique Knowledge, Skills and Abilities

• Quest Management System leadership and management
• Coaching, talent management, influencing and supervision of others (as assigned)
• Analytical skills; demonstrating the ability to collect, analyze/interpret and present financial, operational, and quality & safety data
• Change Management; Strong interpersonal and relationship building skills with internal team members, leaders, consultants, and executives
• Strong communication and presentation skills across all levels of the organization
• Ability to empathize with, interpret and validate voice of the customer
• Emotional intelligence and a growth mindset towards professional development

Essential Tasks and Responsibilities

• Quest Management System. Acts as a role model for behavior aligned with Quest Principles. Facilitates cross-functional improvement work with operational leaders (as assigned) resulting in measurable improvement in customer-driven metrics as compared to baseline. Partners with organization, community partners, and consultants to achieve QMS objectives. Provides training of continuous improvement methodologies and organizational development in alignment with Quest principles.
• Coaching of Others. Removes barriers to work assignments, sets priorities, and directs the day-to-day operations of assigned members. In partnership with reporting manager, uses development plans, coaching, and counseling. Gives timely, specific feedback (both positive and corrective). Conducts Go & See activities/improvement rounds to coach/mentor employees and partners on the use of the Quest Management System.
• Data Analysis and application. Works closely with key stakeholders and leaders to prioritize business and information needs. Identifies, analyzes, and interprets trends in complex data sets using statistical and graphical techniques. Supports work with defined problem statements/targets that outline what needs to measurably improve (SMART goals).
• Change Management. Acts as a positive change agent. Aligns key stakeholders to optimize their engagement and involvement. Shows initiative in supporting Quest Learning Institute opportunities. Engages in PDCA and A3 Thinking around QMS standards, systems, and the removal of barriers. Participates in Quest learning opportunities and PDCA processes to improve department practices.
• Public speaking and strategic communication. Develops and implements effective communication plans for assigned activities. Provides coaching and support to other OPEX team members. Executes appropriate and varied methods of communication to reach target audience. Support study trips (external) and site visit (visiting group) objectives as assigned. Provides professional, engaging, and articulate presentations to target audiences.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
• Vision: Moderate, Frequently 31-65% of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Constantly 66-100%
• Pushing/Pulling: Occasionally 0-30%
• Intensity of Work: Occasionally 0-30%

Job Requires

• Reading
• Writing
• Reasoning
• Talking
• Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.