Senior Lead Program Manager, Technical Programs

United States Digital Space LLC; Boston (MA); On-site; USD 192,000 - 288,000; Full time

Job summary

Klaviyos in Boston, MA is seeking an experienced Senior Technical Program Manager to own the multi-year platform strategy and drive its evolution across engineering and product. You will shape the roadmap, oversee the lifecycle of platform features, and ensure scalable, high-quality delivery for a key customer vertical.

We expect 10+ years in technical program management, strong skills with Asana/Jira/Linear/Smartsheet, and a track record of cross-functional leadership in SaaS or high-growth

Qualifications

• 10+ years of technical program management in a fast-paced engineering environment (ideally SaaS or high-growth tech).
• Proven ability to manage a perpetual program with a rolling roadmap.
• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.

Responsibilities

• Define the multi-year technical strategy and roadmap with Engineering and Product.
• Prioritize and manage strategic programs (technical debt, capacity, architecture) for future readiness.
• Oversee full lifecycle of platform features from design to release with quality and scalability in mind.

Skills

Technical program management

Cross-functional leadership

Strategic planning

Tools

Asana

Jira

Linear

Smartsheet

Job description

At the company, we value the unique backgrounds, experiences and perspectives each the company (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at the company? Visit the company.com/careersto see how we empower creators to own their own destiny.

the company started with the simple idea that businesses should own their own data and use it to create better, more personalized experiences for their customers. In this role you will be a dedicated leader for the long-term health, strategy, and continuous evolution of a critical, core technology platform supporting a key customer vertical.

You will:

• Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work.

• Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness.

• Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability.

• Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries.

• Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership.

• Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building.

You Have:

• 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech).

• Proven ability to successfully manage a perpetual program with a rolling roadmap

• Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs.

• Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Base Pay Range For US Locations:

$192,000-$288,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know the company

We’re the company (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at the company includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.

By participating in the company’s interview process, you acknowledge that you have read, understood, and will adhere to ourGuidelines for using AI in the the company interview Process. For more information about how we process your personal data, see ourJob Applicant Privacy Notice.

the company is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.