Senior Lead Program Manager, Client Project Delivery - Professional Consulting Services (RapidScale) (Remote)

Spectrum; Washington (District of Columbia); Remote; USD 71,000 - 128,000; Full time

Job summary

Spectrum is seeking a Senior Lead Project / Program Manager to guide large, enterprise initiatives across multi‑team environments. You’ll partner with Professional Services, Architecture, and Operations to deliver cloud, networking, security, and software delivery initiatives while driving governance and delivery excellence.

The role emphasizes strategic leadership, risk mitigation, and operational excellence, with a base pay range reflective of DC-area markets.

Qualifications

• 8+ years of experience leading complex engineering projects, enterprise programs, or management consulting.
• Strong understanding of waterfall and agile delivery methodologies and governance.
• Ability to influence strategy and communicate with executives using data-driven recommendations.
• Experience designing scalable project management frameworks, governance processes, and delivery standards.

Responsibilities

• Lead large, complex projects and programs spanning multiple technical teams and stakeholders.
• Provide end-to-end governance across intake, planning, estimation, risk assessment, execution, and post-implementation review.
• Partner with Professional Services, architects, and operations to deliver complex cloud, networking, security, and software delivery initiatives.
• Identify delivery risks and dependencies, mitigate issues, and ensure alignment with executive priorities.
• Build executive communications, business cases, ROI analyses, and status reports for leadership.

Skills

Executive communication

Stakeholder management

Presentation

Facilitation

Negotiation

Leadership

Program governance

Risk management

Waterfall & Agile

Cloud infrastructure

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related field

Master's degree

Ph.D.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

The Senior Lead Project / Program Manager leads large, complex, enterprise initiatives that span multiple technical teams, business functions, and organizational priorities. This role provides strategic leadership across the full project and program lifecycle while serving as a trusted partner to professional services leadership, Operations, Architecture, and executive stakeholders. As a recognized subject matter expert, the Senior Lead Project / Program Manager drives execution of highly complex technical initiatives, establishes scalable governance and delivery frameworks, pilots new operating models, and influences strategy through disciplined program management, risk mitigation, and operational excellence. This role owns strategic portfolios of related initiatives, balances competing priorities across multiple stakeholders, and continuously improves how Engineering delivers business value.

Duties & Responsibilities

• Lead large, complex projects and strategic programs involving multiple technical teams, cross-functional dependencies, executive stakeholders, and organizational priorities.
• Provide leadership across the complete project and program lifecycle, including intake, planning, estimation, governance, dependency management, risk assessment, execution, implementation, scope management, change management, and post-implementation review.
• Partner closely with Professional Services leaders, architects, Operations, and business stakeholders to successfully deliver complex technical initiatives involving cloud infrastructure, platform engineering, networking, security, software delivery, automation, and operational systems.
• Apply strong technical judgment to understand engineering architecture, delivery dependencies, implementation risks, and operational impacts while facilitating informed decision-making and removing delivery obstacles.
• Serve as a recognized subject matter expert within Engineering, Sales, and Project Management, providing guidance on delivery strategy, governance, prioritization, issue resolution, and organizational execution.
• Own strategic portfolios of related initiatives, balancing competing priorities, organizational risk, resource constraints, funding considerations, and executive expectations to maximize customer and business value.
• Pilot new project workflows, delivery methodologies, governance models, and project types; document lessons learned; and operationalize successful practices across the Professional Services organization.
• Define, implement, and continuously improve enterprise project and program management standards, governance frameworks, and delivery best practices that improve consistency, predictability, and execution quality across Professional Services.
• Build strong partnerships with senior leaders, directors, vice presidents, and executives by developing business cases, executive presentations, ROI analyses, status reporting, and strategic recommendations that support informed decision-making.
• Identify systemic delivery risks, organizational dependencies, and process improvement opportunities that enhance engineering execution, operational efficiency, customer outcomes, and business performance.
• Manage scope across multiple engagements and prevent scope creep through proper documentation, escalation and change control processes.
• Establish meaningful success metrics across engineering programs, including delivery predictability, customer satisfaction, operational performance, resource utilization, financial outcomes, quality, and organizational effectiveness.
• Coach and mentor project managers and cross-functional team members by sharing best practices, strengthening delivery capabilities, and advancing project and program management maturity across the organization.

Qualifications & Attributes

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field and 8 or more years of experience leading complex engineering projects, enterprise programs, technical product delivery, or management consulting. The right candidate could also have a master's degree with 6 or more years of experience, a Ph.D. with 3 or more years of experience, or 12 or more years of related professional experience.
• Demonstrated success leading enterprise-scale engineering projects and strategic programs spanning multiple organizations, technologies, executive stakeholders, and business functions.
• Strong understanding of engineering delivery methodologies (waterfall and agile), project and program governance, portfolio management, dependency management, risk management, tight scope management, software development lifecycles, cloud infrastructure, and operational delivery models.
• Demonstrated technical credibility with the ability to understand technical architecture, infrastructure modernization, cloud platforms, software delivery, technical dependencies, and implementation risks without serving as the technical design authority.
• Proven ability to influence strategy, delivery approaches, governance decisions, and organizational priorities through data‑driven recommendations and executive‑level communication.
• Experience designing and implementing scalable project management frameworks, governance processes, operating models, playbooks, and delivery standards that improve organizational effectiveness.
• Demonstrated ability to oversee the coordinated work of multiple teams and individuals, influence without direct authority, and successfully lead complex cross‑functional initiatives in highly matrixed organizations.
• Exceptional executive communication, presentation, facilitation, negotiation, and stakeholder management skills with the ability to build trust and influence decisions at all organizational levels.
• Strong business acumen with experience applying financial analysis, ROI evaluation, prioritization frameworks, and strategic planning to engineering investments and delivery decisions.
• Demonstrated success operating independently in ambiguous environments while managing competing priorities, organizational change, and evolving business objectives.
• Passion for continuous improvement, operational excellence, and advancing the maturity of consulting and professional services project and program management practices across the organization.

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $70,900.00 and $127,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.

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Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

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