Senior Lead Product Manager, Product Operations

Cox Enterprises; Burlington (VT); On-site; USD 120,000 - 180,000; Full time

Job summary

Cox Automotive seeks a Product Operations Senior Lead Product Manager to drive AI-first product management standards across the enterprise. You will embed AI-native practices, define and operationalize best practices, and support readiness processes across portfolios.

You will partner with cross‑functional teams, build learning programs, and lead strategic changes that improve product operations and maturity across Cox Automotive. A proactive, communicative leader is essential.

Qualifications

• Bachelor’s degree required with 8 years related experience; alternatives listed.”
• 5–7 years of experience in Product org directly in Product Management or combined Product Management/Operations.
• Hands‑on experience applying AI tools to real product management workflows with measurable results.
• Involvement in driving large-scale operational change and improvements.
• Strong ability to build key business relationships and contribute to enterprise vision.

Responsibilities

• Maturing Product Management: drive processes to improve maturity, skills and consistency. Own the enterprise discipline framework for discovery, specification, delivery and post-launch measurement.
• AI‑First Product Management: lead AI-first approaches across CAPTG; integrate Claude, Pendo AI; develop playbooks, prompts, and agents; act as SME for applied AI in product management.
• Enterprise Stewardship: partner with Product Management and Product Readiness teams to coordinate efforts and promote awareness of Product Operations initiatives; drive adoption.

Skills

AI-first product management

LLMs knowledge

Prompt engineering

Agentic workflows

Stakeholder management

Cross-functional collaboration

Communication skills

Change management

Education

Bachelor’s degree in a related discipline

Alternative with Master’s degree + 6 years or PhD + 3 years or 20 years experience

Tools

Claude

Pendo

Job description

The Product Operations Senior Lead Product Manager will be responsible for leading the creation and adoption of strategies to enable Cox Automotive Product team members to deliver best-in-class products. This role includes the management of shared product management discipline standards across Cox Automotive, managing initiatives which enable product management excellence, and supporting product readiness processes for key initiatives across the portfolio.

This role works cross-functionally with key partners in the product development lifecycle to define and operationalize best practices, develop learning and development programs, and drive adoption of enterprise standards. A core function of this role is embedding AI-first methodologies into how product teams discover, define, build, launch, and measure products, shifting the organization from AI-aware to AI-native.

The person in this role is part of the core team that identifies, develops, and administers a range of enterprise-wide initiatives designed to improve Product Operations across portfolios, and works to effect broad change. This is both a strategic and hands-on position requiring a proactive spirit, broad thinking, and strong problem-solving capabilities.

The ideal candidate has a strong background in working with matrixed teams to build relationships, understand needs, consult on the best ways to address them, all while driving change and improvement. They must have excellent communication skills and attention to detail, as well as the ability to think through broad needs across the enterprise. They bring deep product management experience paired with genuine fluency in applied AI and a track record of operationalizing new ways of working.

• Maturing Product Management: Drive processes that improve product management maturity, skills, and consistency across Cox Automotive. Own and evolve the enterprise discipline framework including standards for discovery, specification, delivery, and post-launch measurement.

• AI-First Product Management: Lead the development and adoption of AI-first approaches to product management across CAPTG. Integrate AI tools (e.g., Claude, Pendo AI) into product workflows including discovery, research synthesis, specification writing, and launch readiness. Develop reusable playbooks, skills, prompts, and agents. Serve as internal SME and evangelist for applied AI in product management.

• Enterprise Stewardship: Partner with Product Management, Product Readiness teams, and other teams internal to the Product COE and CAPTG to coordinate efforts and promote awareness for Product Operations initiatives. Catalyze behavioral change through knowledge sharing and compelling, thoughtfully curated resources that drive buy‑in and adoption.

Required Qualifications:

• Lead the adoption of AI-first approaches to product management, with working knowledge of LLMs (Claude preferred), prompt engineering, and agentic workflows

• Provide excellent service to internal clients / stakeholders, always seeking to add incremental value

• Think critically and broadly about how tools, processes, and standards can be integrated to create compounding value

• Teach others and illuminate best practices in a compelling way that drives buy‑in and adoption
• Self‑motivated, able to independently drive initiatives with minimal oversight
• Thinking and operating broadly across diverse teams/stakeholders, macro/enterprise‑level thinking

• Excellent written and verbal communication skills; comfortable communicating at all levels including senior leadership

Experience and Education Required:

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 6 years’ experience; a Ph.D. and 3 years’ experience; or 20 years’ experience in a related field

• 5–7 years of experience in a Product organization directly in Product Management or a combination of Product Management and Product Operations

• Hands‑on experience applying AI tools to real product management workflows with measurable results

• Direct involvement in driving continuous improvement and large operational change management initiatives

• Strong ability to build key business relationships and contribute to the enterprise vision at Cox Automotive

• Strong ability to assess capabilities, gaps, and build plans for addressing training needs

Working knowledge of:

• AI in Product Management (hands‑on, not theoretical)

• Change Management / ADKAR

• Double Diamond framework

Nice to have:

• Claude

• Pendo

• Consulting experience

• Spec Driven Development

• Certified in Human Centered Design