Senior Lead Product Manager, Enterprise

Klaviyo Inc.; Boston (MA); Hybrid; USD 196,000 - 294,000; Full time

Job summary

Klaviyo is seeking a Senior Lead Product Manager to steer the Enterprise product strategy and lead platform evolution for data-driven, global brands. This Boston-area role focuses on unifying customer data, AI-driven automation, and ecosystem integrations while partnering with Product, Eng, Design, GTM and Legal to deliver scalable enterprise experiences.

You will drive long-term strategy and near-term delivery, balancing governance with usability, and ensuring enterprise-grade reliability.

Qualifications

• 12+ years of product management experience in Enterprise SaaS or platform products.
• Experience leading CRM, marketing automation, or data platforms at scale.
• Direct experience with large enterprise customers (e.g., Fortune 1000).
• Strong ability to translate enterprise needs into clear requirements and roadmaps.
• Experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.

Responsibilities

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform.
• Translate goals into OKRs and roadmaps to drive adoption and ARR growth.
• Represent voice of large global customers in strategic discussions.
• Deliver enterprise capabilities to unify customer data and enable real-time personalization.
• Collaborate with Engineering, Design, GTM, Security, and Legal for cohesive experiences.
• Lead roadmap reviews and align cross-team priorities.
• Coordinate enterprise commitments from RFPs through onboarding and post-sale support.
• Drive workflow transformation with AI-powered systems.

Skills

Enterprise SaaS

CRM

Data governance

APIs integrations

Cross-functional collaboration

AI awareness

Education

Bachelor's degree in relevant field

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183,000 brands worldwide use Klaviyo to deliver smarter marketing, build stronger relationships, and accelerate revenue all powered by data, automation, and intelligence. As we expand further into the enterprise market, we’re scaling our platform to meet the needs of the world’s largest and fastest-growing consumer brands by building for performance, security, extensibility, and trust without sacrificing the usability and speed that make Klaviyo special.

About the Role

Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the world’s most sophisticated, data-driven brands. This role sits at the center of one of Klaviyo’s most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.

You will own multiple product areas critical to our Enterprise initiatives—including unifying customer data, powering AI-driven automation, and expanding our ecosystem integrations—while partnering closely with Product, Engineering, Design, Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery, ensuring we meet enterprise customer expectations without compromising scalability or reliability.

What You’ll Do:

• Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use.
• Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth.
• Represent the voice of large, global customers in strategic product discussions.
• B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance.
• Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences.
• Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams.
• Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long‑term success.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

What You Bring:

• 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products.
• Proven success leading enterprise‑grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI‑driven systems.
• Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self‑serve products.
• Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility.
• Hands‑on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals.
• Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams.
• Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies.
• Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority.
• Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions.
• Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities.
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here.

Massachusetts Applicants:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations: $196,000 — $294,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.