Role overview
A senior Forward Deployed AI Engineer is needed to design, build, and operationalize generative AI workflow solutions directly inside enterprise customer environments. The role sits at the intersection of full-stack engineering, LLM implementation, enterprise integration, and customer-facing delivery, translating real business problems into secure, reliable, production-grade AI systems. The position is remote with approximately 70% travel to client sites.
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, AI assistants, and automations inside customer enterprise platforms and surrounding technology ecosystems.
- Translate business requirements, operational processes, and desired outcomes into technical architectures, implementation plans, and production-ready AI solutions.
- Build enterprise AI applications using leading large language model APIs, applying prompt and context engineering, retrieval-augmented generation, tool use, structured outputs, multi-step orchestration, and human-in-the-loop review patterns.
- Develop prototypes, demos, and proofs of concept that validate AI-driven workflows, then iterate based on feedback, performance, and operational signals.
- Communicate AI capabilities, limitations, and tradeoffs to both technical teams and business stakeholders during discovery, workshops, pilots, and production rollouts.
- Contribute reusable components, prompt assets, accelerators, and customer-driven feedback that improve internal AI platforms and shared delivery patterns.
Requirements
- 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Strong hands‑on foundation in full‑stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building or supporting AI or LLM‑powered applications, RAG systems, conversational experiences, or agentic workflows in production environments.
- Proficiency in JavaScript or TypeScript, Python, or comparable programming languages.
- Hands‑on experience with at least one major cloud platform such as AWS, Microsoft Azure, or Google Cloud.
- Working knowledge of responsible AI concepts, including hallucination mitigation, sensitive‑data handling, identity controls, human oversight, and secure deployment.
Nice to have
- Familiarity with major enterprise service management platforms and their data models, including CMDB, ITSM, CSM, HRSD, knowledge management, and workflow integrations.
- Experience with vector databases, embeddings, document ingestion, chunking, retrieval strategies, and knowledge‑grounding patterns.
- Exposure to LLM orchestration frameworks such as LangChain, LangGraph, LlamaIndex, or Semantic Kernel.
- Comfort with AI observability, tracing, evaluation frameworks, prompt and version management, and cost optimization.
- Familiarity with Docker, CI/CD, SQL, Git, infrastructure‑as‑code, and secure cloud deployment practices.
Benefits and work setup
- Remote role with approximately 70% travel to customer sites.
Inclusive, equal‑opportunity workplace with accommodations available for candidates with disabilities.