Senior ITIL Configuration Management Specialist

Leidos; United States; On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a Configuration Management Specialist for NASA AEGIS to ensure IT Service Management processes are applied enterprise-wide, maintaining data accuracy and adherence to CM practices. The role involves auditing CI records, managing change control, and collaborating with technical teams to maintain accurate configuration information.

The candidate will work within an ITIL-based environment, ensuring processes are defined and consistently applied, with strong emphasis on data

Qualifications

• Bachelor’s degree and at least 8 years of relevant experience.
• Experience with change and configuration management processes and practices.
• Experience with hardware and/or software asset management.
• Proactive, analytical thinker with strong problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to train and instruct end users and management on Service Management tools and processes.
• Ability to work independently and manage day-to-day activities within established processes.
• Adaptability to changing environments and priorities.

Responsibilities

• Leverage ITIL best practices to design, deploy, and sustain high-quality IT solutions aligned with objectives.
• Ensure IT processes are defined, applied consistently, and supported by reporting.
• Audit CI records for completeness and compliance with CM practices.
• Manage change control, evaluate changes, and verify updates in CMS and related systems.
• Review design and release documentation for completeness and authorizations of CIs.
• Create and update Service Management tickets and CI records to maintain accuracy.
• Track and report CI status, version, location, and relationships throughout lifecycles.
• Collaborate with technical teams to maintain accurate configuration information.

Skills

ITIL processes

Change management

Configuration management

Asset management

Communication skills

Independent work

Attention to detail

Education

Bachelor's degree

Tools

BMC Remedy

ServiceNow

Job description

Leidos is seeking a Configuration Management Specialist for NASA AEGIS to ensure IT Service Management processes are applied enterprise-wide, maintaining data accuracy and adherence to CM practices. The role involves auditing CI records, managing change control, and collaborating with technical teams to maintain accurate configuration information.

The candidate will work within an ITIL-based environment, ensuring processes are defined and consistently applied, with strong emphasis on data