Senior IT Technician (Allentown, PA, US)

Daily Harvest; Allentown (Lehigh County); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k match

Tuition reimbursement

Paid parental leave

Paid time off

Job summary

Chobani is seeking a Sr. IT Technician to deliver onsite Tier 1 and 2 IT support for end users in office and manufacturing environments. You will troubleshoot desktops, printers, phones, networks, and devices, with emphasis on ELT support and executive assistants.

Strong documentation and ServiceNow/KCS practices are required. The role involves configuring executive devices, supporting video/teleconferencing, and coordinating with vendors.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 3–5 years Mac/PC, printer, and phone troubleshooting experience.
• 5 years Windows, Mac OS X, iOS, ServiceNow, MS Office, and server tools experience.
• 3+ years end-user support and desk side/phone support.
• Excellent documentation and writing skills.

Responsibilities

• Provide onsite and remote IT support for end users and executives.
• Troubleshoot desktops, printers, networks, phones, and devices.
• Configure executive devices and support for video/teleconferencing.
• Document work using ServiceNow and KCS methodology.
• Act as main IT point of contact for ELT and assistants.

Skills

Mac troubleshooting

Windows troubleshooting

Printer troubleshooting

End user support

ServiceNow

MS Office

Phone support

Technical writing

Confidentiality

Education

High school diploma

Associate's degree in IT

Tools

ServiceNow

MS Office

Server administration tools

Job description

Summary

The Sr. IT Technician role provides excellent onsite Tier 1 and Tier 2. IT support directly to end users in our energetic office and manufacturing environments. IT Technicians troubleshoot and resolve issues with desktops, printers, networks, phones, and related equipment, adhering to Chobani’s IT standards and applying KCS practices. This role emphasizes primary end user support for the executive management team and their assistants. The technician acts as the main point of contact for IT with the Executive Leadership Team (ELT).

Responsibilities

• Provide excellent IT support to employees by fulfilling requests and diagnosing intermediate issues both remotely and onsite
• Guide employees in a user-friendly, professional manner and may include one-on-one training as needed.
• Resolves and addresses issues related to windows PC’s, security authentication, Mac’s, mobile devices, virus / malware removal
• Provisions and replaces computers, printers, smart devices and other IT endpoint equipment as part of the company refresh program
• Document work performed in Service-Now system using a prescriptive and detailed KCS methodology
• Work with various IT vendors directly to resolve issues as needed
• Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
• Proactively identify and raise issues based on observed trends to the team and members of management
• Serve as the first point of contact for all executives and provide support for all end user computing service requests
• Provide recommendations to Executives on the best use of IT Services to meet their needs.
• Configure Executive’s personal devices including laptops, desktops, mobile devices, video and teleconferencing.
• Diagnose and apply logical solutions to resolve problems pertaining to personal devices, network connectivity, printing and application usage for the Executive team.

Requirements

• High school diploma or equivalent required, associate's degree in IT related field preferred
• 3-5 years of experience with Mac and PC computers, phone, and printer troubleshooting
• 5 years of experience with Windows, Mac OS X, iOS, ServiceNow, MS Office suite, and server administration tools
• 3 years experience required working as an I.T. Technician providing end user support requiredl
• 3-5 years experience required performing basic software and network troubleshooting
• Technical writing skills for "how to" instructions
• 2-5 years of experience providing phone and desk side support
• Work on a team in a fast-paced environment, balancing multiple priorities
• Detail oriented
• Knowledgeable of new technologies
• Proficient in desktop operating systems and productivity applications.
• Superb communication and presentation skills
• Advanced customer service delivery in varied environments
• Proficient in documenting processes and workflows
• Familiarity with incident ticketing systems
• Able to maintain confidentiality

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

The salary range for this full-time position is $28.75 - $37.40, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.