Senior IT Systems Analyst

Hayes Co.; Dallas, Northern (TX, KY); Hybrid; USD 101,000 - 119,000; Full time

Benefits offered by this job

Health coverage starts fast

Dental premiums covered

Life insurance + 401k

PTO and holidays

Weekly pay

Tuition reimbursement

Quarterly bonuses

Job summary

Hayes Company is seeking a Senior IT Systems Analyst to own and optimize warehouse management systems (WMS) across receiving, putaway, inventory control, and fulfillment processes. You will lead complex analysis, solution design, testing, and production support, with a strong emphasis on Softeon WMS and data integrity.

The role requires advanced SQL skills and the ability to coordinate with IT, vendors, and operations to deliver reliable, scalable solutions for warehouse and distribution

Qualifications

• 7+ years of experience in WMS or warehouse execution systems
• Advanced SQL skills for data investigation and validation
• Proven ability to lead cross-functional resolution of complex issues
• Strong knowledge of receiving, putaway, inventory control, replenishment, picking, packing, shipping, returns, and cycle counting
• Experience coordinating with vendors, IT teams, and operations to implement solutions

Responsibilities

• Serve as senior technical/functional owner for assigned WMS applications, focusing on stability and optimization.
• Lead WMS configuration, workflow design, user access, releases, upgrades, and vendor-delivered changes.
• Support receiving, putaway, inventory, replenishment, picking, packing, shipping, returns, and cycle counting.
• Troubleshoot production issues affecting warehouse and fulfillment operations.
• Coordinate integrations and data flows with ERP/OMS/TMS/EDI and other systems.
• Mentor analysts and fellow support personnel, sharing knowledge and best practices.

Skills

Advanced SQL

Leadership

Analytical thinking

Vendor management

Stakeholder management

Tools

Softeon WMS

Tableau

APIs/EDI

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior IT Systems Analyst

Full Time Technical Dallas, TX, US

5 days ago Requisition ID: 1678

Salary Range: $100,810.00 To $118,600.00 Annually

Position Summary

The Senior IT Systems Analystserves as a senior technical and functional owner for warehouse

management systems (WMS) supporting warehouse, inventory, fulfillment, and distribution operations.

The role leads complex analysis, solution design, production support, and continuous improvement to

strengthen system reliability, data integrity, and operational performance.

Extensive hands-on WMS experience is required, including configuration, advanced troubleshooting,

testing, implementations, and production support. Softeon WMS experience is strongly preferred. The

role requires advanced SQL and integration expertise, ownership of complex issues and enhancements,

and the ability to provide technical leadership across operations, IT teams, vendors, and junior

analysts.

Role Focus

Focus Area Approx. Allocation Description

WMS Application Support & 45%

Administration

Support and administer WMS applications, including configurations, operational workflows,

production issues, releases, and vendor coordination.

SQL, WMS Data Analysis & Validation 20%

WMS Integration Support & 20%

Troubleshooting

Query and validate inventory, order, shipment, and transaction data; investigate discrepancies and

support operational reporting.

Troubleshoot WMS interfaces with ERP, OMS, TMS, automation, carrier, EDI, API, and file-based

systems.

Warehouse Process & Stakeholder Engagement

Key Responsibilities

15%

• Understand warehouse workflows, document requirements, support process improvements, and partner with operations and business teams.

WMS Application Ownership & Support

• Serve as the senior technical and functional owner for assigned WMS applications, with primary responsibility for complex support, stability, and optimization and a strong focus on Softeon where deployed.
• Lead WMS configuration, workflow design, user access, system settings, releases, upgrades, and vendor-delivered changes in alignment with business and technical standards.
• Support receiving, putaway, inventory, replenishment, picking, packing, shipping, returns, and cycle counting.
• Troubleshoot production issues affecting warehouse and fulfillment operations.

Integration & Data Issue Troubleshooting

• Support WMS integrations with ERP, OMS, TMS, EDI, carrier, automation, reporting, and other third-party systems.
• Troubleshoot transaction, data, mapping, timing, file transfer, API, and interface.
• Lead root-cause analysis for complex or recurring issues and coordinate resolution across operations, developers, infrastructure teams, integration partners, and vendors.
• Document integrations and support procedures, and validate changes through deployment.

SQL & Data Analysis

• Use SQL to investigate issues, validate inventory, order, shipment, and transaction data, and support reporting.
• Write and modify queries using joins, filters, aggregations, and validation logic.
• Support data cleanup, conversion, migration, and data-quality efforts.

Business Process & Functional Analysis

• Work with business users to understand warehouse processes, system issues, and improvement.
• Lead requirements gathering and translate business needs into functional and technical.
• Determine whether issues relate to process, configuration, data, integrations, training, or.
• Maintain process documentation and user guidance.
• Coordinate incidents, enhancements, and escalations with software vendors and internal teams.
• Provide clear recommendations to technical and non-technical stakeholders, including business impacts, risks, solution options, requirements, and testing outcomes.
• Maintain effective relationships with operations, business teams, vendors, developers, and IT operations.
• Lead or coordinate integration, regression, and user acceptance testing; define test strategy, create scenarios, manage defects, and validate results.
• Lead technical and functional activities for deployments, cutovers, upgrades, implementations, and post-go-live stabilization.
• Own complex enhancements from discovery through implementation, ensuring solutions align with business requirements, supportability, and technical standards.
• Mentor analysts and support personnel, share system knowledge, and establish repeatable troubleshooting and documentation practices.
• Identify recurring issues and lead improvements to processes, configurations, integrations, monitoring, and documentation.

Required Qualifications

• Minimum of 7 years of progressive experience supporting, implementing, and optimizing WMS or related warehouse execution software.
• Demonstrated senior-level ownership of WMS functional support, configuration, complex troubleshooting, testing, implementations, and issue resolution.
• Advanced SQL skills for data investigation, reconciliation, root-cause analysis, and validation.
• Proven experience leading resolution of complex application, data, and integration issues across multiple teams and vendors.
• Strong knowledge of receiving, putaway, inventory control, replenishment, picking, packing, shipping, returns, and cycle counting.
• Ability to lead requirements analysis, solution evaluation, testing, implementation, and.
• Strong analytical, documentation, communication, stakeholder-management, vendor-management, and problem-solving skills.
• Ability to work independently, manage competing priorities, mentor others, and drive complex issues and initiatives through resolution.

Preferred Qualifications

• Direct Softeon WMS support, configuration, implementation, or optimization experience is strongly preferred.
• Experience with enterprise WMS platforms, warehouse automation, carrier, or material-handling systems.
• Experience with robotics automation, including goods-to-person or similar warehouse automation functionality.
• Experience with APIs, EDI, ETL, middleware, flat-file integrations, and Tableau.
• Experience in logistics, warehousing, supply chain, distribution, manufacturing, or fulfillment.
• Experience supporting implementations, upgrades, data conversions, or vendor-led projects.

Benefits Offered:

• Health Coverage That Starts Fast –Medical, Dental & Vision kicks in the first of the month after just 30 days.
• Smile on Us –We’re covering your dental premiums for all of 2026!
• Security You Can Count On – Paid Life Insurance + 401(k) with company match.
• Time Off from Day One –PTO, holidays, and 2 floating holidays for flexibility.
• Weekly Paychecks –Because waiting is overrated.
• Invest in YOU –Full tuition grants & tuition reimbursement.
• Celebrate Success –Quarterly performance bonuses.

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.