Senior IT Support Specialist - Store Systems & NOC

CVS Health; Smithfield (RI); Hybrid; USD 29,000 - 62,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

CVS Health is seeking an IT Principal Support Specialist to provide advanced Level 2 support for store technology and communications. The role coordinates with Field Technical Services, IS RX/POS, vendors, and other CVS Health departments to support operations and technology initiatives.

The position requires training onsite in Smithfield, RI, with a transition to a hybrid schedule after training. Strong troubleshooting, communication, and multitasking skills are essential.

Qualifications

• 1+ year of experience in a technical support or IT support role.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.

Responsibilities

• Provide Level 2 technical support for store systems and technology issues.
• Support Help Desk, Field Technical Services, and POS/RX teams in troubleshooting complex problems.
• Investigate and resolve store hardware and connectivity issues between corporate and store infrastructure.
• Monitor store systems and network performance using the Orion platform and alerts.
• Coordinate vendor repairs for telecom circuits and equipment and track through resolution.
• Program, maintain, and troubleshoot telephone systems with vendor coordination.
• Manage multiple projects and priorities to deliver timely resolutions.
• Use critical thinking to diagnose and resolve issues in a fast-paced environment.

Skills

Technical support

Troubleshooting

Communication

multitasking

Education

High School Diploma or GED

Associate or technical training preferred

Tools

POS systems

Telephone systems

4G configuration

Store network infra

Job description

CVS Health is seeking an IT Principal Support Specialist to provide advanced Level 2 support for store technology and communications. The role coordinates with Field Technical Services, IS RX/POS, vendors, and other CVS Health departments to support operations and technology initiatives.

The position requires training onsite in Smithfield, RI, with a transition to a hybrid schedule after training. Strong troubleshooting, communication, and multitasking skills are essential.