Senior IT Support Specialist

Rocket Lab Corporation; Long Beach (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Purchase Program

Top-tier medical plans (HMO, PPO)

Dental and vision coverage

Paid vacation and sick time

11 paid holidays

Onsite fitness centers

Employee discounts

Job summary

Rocket Lab Corporation in Long Beach, CA seeks a Senior IT Support Specialist to provide on-site IT services for staff at Rocket Lab HQ. You will collaborate with Infrastructure and Launch teams, mentor junior staff, and own complex tasks with opportunities to lead IT projects.

The role requires 4+ years in IT support, familiarity with Windows/Linux, AD/GP, scripting, and cloud skills (Azure/AWS/O365). Strong problem solving and communication are essential.

Qualifications

• 4+ years of experience in IT support or service.
• Operational experience with Windows or Linux desktops and PC hardware.
• Understanding of networking (TCP/IP/DNS) and scripting language.
• Active Directory and Group Policy experience.
• Experience supporting IT projects through all phases.
• Familiarity with AI platforms and ability to write effective prompts.

Responsibilities

• Provide day-to-day IT services to Rocket Lab staff.
• Track, update, and document tickets (Incidents, Requests, Changes, Projects).
• Serve as on-site subject matter expert for IT support.
• Provide instruction and documentation to diverse teams.
• Support Launch and Mission Operation during launch periods.
• Possibility of working evenings, weekends, and on-call rotations.

Skills

Windows/Linux desktops

PC hardware

Networking fundamentals

Scripting language

Active Directory

IT project experience

AI platforms familiarity

Education

High school diploma or GED

Tools

Azure

AWS

O365

Virtualization

Terraform

Ansible

Job description

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

SENIOR IT SUPPORT SPECIALIST

As a Senior IT Support Specialist based onsite at Rocket Lab’s Long Beach Office , you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at Rocket Lab HQ . This role is ideal for a professional seeking to broaden their technical expertise working with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with multiple IT teams. A natural curiosity and a drive to continuously learn are essential to be successful in this role.

WHAT YOU’LL GET TO DO:

• Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
• Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation.
• Build strong relationships and be the subject matter expert for IT Support
• Provide instruction, guidance, technical support and documentation to different teams.
• Provide support to Launch and Mission Operation during l aunch periods.
• This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed.

YOU’LL BRING THESE QUALIFICATIONS:

• 4 + years of experience in IT support or service and high school d iploma or GED equivalent
• O perational experience with most and proficiency in at least two of the following:
  • Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
  • PC hardware (assembly and disassembly of desktop PCs)
  • Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
  • A scripting language
  • Active Directory and Group Policy
• Experience participating in and supporting a medium to complex , end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support
• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency.

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Certifications in ITIL or CompTIA++
• Experience with cloud-based technologies (Azure, AWS, O365)
• Familiarity with virtualization technologies and public/private cloud environments
• Experience with Infrastructure as a Service (IaaS) and Infrastructure as Code ( IaC ) tools such as Ansible and Terraform
• Excellent problem-solving and analytical skills, able to see the big picture and make connections
• Ability to communicate and present complex and technical concepts and ideas to a general audience
• Experience in fast-paced, high-tech industries like semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test ops
  This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Our comprehensive benefits package includes our industry-leading Employee Stock Purchase Program (with a 15% discount on company stock), top-tier medical plans (HMO, PPO, and a zero cost HDHP option with a significant HSA company contribution), dental and vision coverage, paid vacation and sick time, 11 paid holidays, flexible spending and dependent care accounts, paid parental leave, disability and life insurance, and a 401(k) retirement plan with company match.

Additional perks include subsidized EV charging, onsite fitness centers (where available), discounted gym memberships, complimentary snacks and beverages, 50% employee discount on our popular merch store, and a variety of other employee discounts.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.

Hourly Pay Range (CA Only)

$30.38 - $37.98 USD

WHAT TO EXPECT

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here .

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [e-mail]. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rocket Lab Corporation’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in a U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.