Senior IT Support & Network Administrator

gobravvo; New Braunfels (TX); On-site; USD 64,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Training & development

Career growth

Job summary

gobravvo is seeking an IT Support Specialist II to join its New Braunfels, TX team. The role focuses on advanced technical assistance, service desk management, and high-level user support in a client-facing environment.

Responsibilities include responding to requests promptly, provisioning new hires, and maintaining AD, DNS, DHCP, and Exchange Server while ensuring security and SLA compliance. The ideal candidate brings MSP experience and strong communication skills.

Qualifications

• 4+ years in hands-on networking and server administration in an MSP environment.
• Strong experience with Active Directory, DNS, DHCP, and Exchange Server.
• Proven client-facing communication and multi-tasking skills.

Responsibilities

• Respond to service desk requests via phone, portal, and email with timely resolutions.
• Provision and onboard new hires, ensuring smooth setup and access.
• Triage incidents and requests to meet SLAs and document resolutions.
• Troubleshoot using remote tools and diagnose network/server issues.
• Manage AD, DNS, DHCP, and server roles; secure endpoints with antivirus.
• Configure VOIP and support telephone solutions; monitor alerts and logs.

Skills

Networking

Active Directory

Windows Server

Exchange Server

RMM Tools

Customer Service

VOIP Systems

Remote Support

Education

CompTIA Network+

Microsoft Certifications

CCNA

CCIE

Tools

ConnectWise

Kaseya

Autotask

Job description

gobravvo is seeking an IT Support Specialist II to join its New Braunfels, TX team. The role focuses on advanced technical assistance, service desk management, and high-level user support in a client-facing environment.

Responsibilities include responding to requests promptly, provisioning new hires, and maintaining AD, DNS, DHCP, and Exchange Server while ensuring security and SLA compliance. The ideal candidate brings MSP experience and strong communication skills.