Senior IT Support Lead for Quantum Tech Team

Atomcomputing; Boulder (CO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

Unlimited paid time off

401K company matching

Short- and long-term disability

Dependent care benefits

Life insurance

Drinks and snacks in the office

Catered team lunches

Job summary

Atomcomputing in Boulder, Colorado is seeking a Senior IT Support Lead to manage IT operations and support across various offices. This role involves onboarding, support for MacOS, Windows, and Ubuntu systems, and building automated workflows for efficiency.

The ideal candidate has a Bachelor's degree in relevant fields and at least 3 years of IT support experience. The company offers competitive salary ranging from $80,000 to $110,000 annually, alongside great perks including fully paid health insurance, unlimited PTO, and team lunches.

Qualifications

• 3+ years of experience in an IT support role.
• Hands-on experience with Okta and Google Workspace administration.
• Experience supporting highly technical teams.

Responsibilities

• Onboarding and offboarding of employees including hardware selection.
• Serve as the primary point of escalation for IT support requests.
• Own the helpdesk queue and drive toward SLA adherence.

Skills

Onboarding and offboarding

MacOS support

Windows support

Ubuntu support

Networking

SaaS applications

Creative problem-solving

Communication skills

Scripting (Python, Bash, PowerShell)

Education

Bachelor’s in Computer Science, Information Technology or related field

Tools

Okta

Google Workspace

MS365

Asana

Slack

AWS/Azure

Kandji

MS Intune

Job description

Atomcomputing in Boulder, Colorado is seeking a Senior IT Support Lead to manage IT operations and support across various offices. This role involves onboarding, support for MacOS, Windows, and Ubuntu systems, and building automated workflows for efficiency.

The ideal candidate has a Bachelor's degree in relevant fields and at least 3 years of IT support experience. The company offers competitive salary ranging from $80,000 to $110,000 annually, alongside great perks including fully paid health insurance, unlimited PTO, and team lunches.